Hotels near Diana Princess of Wales Memorial Playground in London

I was upgraded to a room that had a view as the one I was given originally faced a brick wall and with the new room was not disappointed. The room is well appointed but the reason I don't give it the highest marks for a 4star hotel is because if you want to make yourself a hot drink you have to get dressed and go down the corridor because they have decided to take away ammenities like personal kettles. I get they have replaced these things with 2 amps that you can plug a guitar into but there were no instructions when I tried to look it up (and I play guitar). It would be better served with a DAB radio and a kettle or some other sort of modern way to get hot water. Other than that, loved the products and the staff were really lovely and funny! Thank you Team Ruby!

Walls were not clean when we arrived and lots of cobwebs on door surface especially around metal frame. We had to check out at 11 so plenty of time for rooms to be cleaned and turned around. Bedclothes are extremely old and worn. They should be replaced as they look like they were bought and in use since the last century, an old relative is only person who I would imagine has such textiles. Beds were very small so again when was the last time furniture was updated. Bathroom was ok but very old shower. Overall the price vs standard of accommodation does not match up and I would recommend only visiting this hotel as a last resort. With more investment, it could be better as the location is quite good.

The morning after our first night my friend and I noticed a bug crawling on one of the beds, we continued our investigation and noticed DOZENS of those crawling all over the twin beds we just spent the night in. We were exhausted the night before after coming back to hotel late and after having shower just jumped straight into beds - who would have thought we weren’t they only ones spending night in those beds! Quick research after our findings and we realised that those were BEDBUGS! Never in my life had I come across anything like this before, not even after being a student and staying at questionable hostels! We reported this to the reception and were offered another room. We didn’t move immediately in the morning and made an agreement that we would move in the evening when we would be back to the hotel. Coming back in the evening and reporting to the reception for a new room, we found one of the evening staff being rude to us and questioning if the bedbugs were from their hotel (like what?!?!?!?). Simple, we said, because we had photo and video evidence of bedbugs crawling all over the beds, we said! This quickly ended her argument with us. We then moved to our new room, where there was no obvious evidence of bedbug infestation, however being a reportedly new room, we found hair all over the floor in the bathroom of that allegedly “cleaned” new room. Unfortunately, being an extremely sensitive to cleanness person and following the events of the previous night, I decided to leave early and not spent another night in this disgusting hotel. My friend, who had a flight early next morning however had no chance and spend a little longer and left at 04am. The evening I decided to leave I started coming out in rash, which had only been getting worse ever since. The intensity of the itch is like nothing I’d ever experienced before - it stops me from sleeping, it drives me absolutely mad, no matter how much I try, one can’t look professional when they have bite marks all over their body, including the face, ears, neck, fingers, hands, forearms - ie areas one can’t cover up - and needing to constantly scratch herself! This obviously has affected my work! And the itch is no better even 6 days later!! In fact, the bite marks are now swollen, causing swelling of my fingers, the scratch marks are now bleeding and I am the most irritated I’ve ever been! Let me emphasise, this is six days later and I genuinely don’t know how much longer I’m yet to suffer! I have obviously filed a complaint and have been contacted by the hotel - they are “kindly” offering to compensate the cost of my medication (as I am now on antihistamines - which don’t work really, as I can’t take the stronger type due to its sedating effect, as I have to continue working and driving; as well as steroid cream) and the cost of my dry cleaning. HOWEVER, despite multiple email exchanges and telephone consultations, they are not planning to refund a 100% of our payment, the argument being

I understand that you get what you pay for and we have stayed in an EasyHotel before (the one in Victoria) so we knew what to expect, but it could have been cleaner and better maintained. We stayed in one of the windowless rooms as we were just going to a concert at the Royal Albert hall and leaving straight away in the morning, so we really only needed a bed and a bathroom, so the no window wasn't an issue and made the room cheaper. We also knew that EasyHotels don't usually have tea/coffee facilities and the rooms are very small so there is no drawers/wardrobe etc. which we were fine with as we just wanted a cheap room for one night. My issue was with the fact that the bathroom sink appeared to not have been cleaned properly - there was makeup and hairs in it.. Also one of the walls around the mirror had not been finished painted so was kind of just bare concrete. Next, inside the room, the walls had big dents in them and the wall panels were kind of coming away from the wall which hadn't been fixed.. The walls are also quite thin and I woke up a couple of times in the night to noises coming from other rooms. Lastly it seemed like a child had put the bedding on - we had to put the sheet on ourselves as it had practically just been laid on the bed without being tucked in, there was a hole in the duvet cover, and the mattress was extremely lumpy with a big hole right in the middle meaning we were rolling into each other all night into this dip in the middle haha.. Another thing which bothers me (which is just a cosmetic observation really) is that the rooms are lined with that grey industrial lino you would find in a school corridor or hospital, they could have at least used wood-effect lino - same price but a much nicer, homey vibe. We were only there overnight so just around 9 hours approx. But still these are all issues which could be easily fixed with some proper upkeep. On a positive note the 24 hour check in is great and the staff were very friendly and helpful. The TV in the room worked fine and we had no issues with the shower/toilet etc. Location is also easy walking distance from the Royal Albert Hall.

A lovely boutique hotel within seconds from the tube. Location wise is perfect for us since we wanted some quaint Notting hill stores and portobello markets walks. Many cafes restaurants and pubs around. Staff was super friendly and the rooms are perfectly sized for London… not too small. Would come back again.

Good service, the people at the front desk are very nice. The room was clean and spacious. Convenient to travel, very close to Tesco. The serviced apartments are very well equipped.

At first we were put in the lower ground - the room was dusty, very small and the window would not open. When we spoke with the manager he moved us and was very accommodating with us - it was a free upgrade which we greatly appreciated and made our trip so much more comfortable. The new room was on floor 3 with a lovely view of the gardens opposite and was very clean. The location really sold this hotel for us - close to 3 stations, great pub on the corner, lots of places to eat in Notting Hill, 10 mins walk from Portobello Rd. The breakfast was not included as advertised, but it did not look appetising to us so we opted to go out rather than pay £7 to eat at the hotel. There are limitless options.

It’s actually be impressive, the fact that , there are some suites. Which are literally amazing

While I did not have high expectations for this hotel given its price point and location, I anticipated basic comfort which. The majority of the room's amenities were outdated, yet still within an acceptable standard for me. However, the air conditioning system was disappointingly inadequate; it failed to produce heat and emitted only cold air. Despite the staff promptly providing an electric heater when alerted to this issue, the room remained uncomfortably cold. The most disconcerting part of my stay was the condition of the bedding. The filler in the duvet had clumped together, as evidenced by the attached photo, likely due to improper washing. This left me with little more than two thin sheets in zero-degree weather, with a non-functional heating system. To find some warmth, I resorted to wearing additional clothes and draping my down jacket over the duvet—a far cry from a comfortable night's sleep. I must commend the hotel staff, who were excellent throughout this ordeal. Their service was the only warm aspect of my stay.

Tea/coffee facilities in the room would have made a difference. kind of expect at least a kettle and a cup with a few tea bags. Great location for Hyde Park, Notting Hill area with Bayswater tube a 4min walk. I am OK with stairs but the lack of lift could catch people out especially if on the top floor, steep stairs and lots of them. Would come back to. Room clean with no issues at all.