There’s lots to like with quirky styling, super comfy bed, spotlessly clean and very friendly team. However, I was shocked at how small the room was and you don’t get a lot for your money in terms of facilities compared to other hotels charging premium rates. The ground floor team were very friendly but they were more like very friendly bouncers rather than a helpful concierge. Everything we asked for - e.g. an umbrella, spare tea bags - had to be obtained from the reception on the top floor which was a real faff. The staff at Madera need some training. They lacked confidence, finesse and one of them was so laid back and casual it was bordering on faulty towers - asked for a menu and he brought the drinks menu not food, asked for water and he forgot, asked for the bill to charge to room and took paper bill off clipboard and chucked pen at table rather than just handing me the bill on the mini clipboard it should have been presented on. Felt very clumsy and amateur. The receptionist to the restaurant was inaudible and meek and seemed flustered handling three people checking in for their reservation. Weak service overshadowed the nice food.