Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla…..
Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.