Park Plaza County Hall London

The service attitude of a long-haired female receptionist in her 50s was extremely poor and arrogant. When I went to check in, I politely greeted her in English and showed my ID. She didn't even look up at me, just stared at the screen without saying a word for at least three minutes. I couldn't help but ask if she had seen my booking, and she just replied "yes" before going back to silence and avoiding eye contact for several more minutes. Finally, she handed me the room card and coldly stated the breakfast times. It was a truly shocking experience; I paid for her service, yet it felt like I owed her money. What happened after I entered the room was even more unbelievable. The bathtub had stains, and since my child wanted a bath that evening, I asked housekeeping for help with cleaning. Someone arrived immediately, knocked once, and without waiting for me to get to the door, swiped their card and entered! Thankfully, I had the chain lock on, preventing them from coming all the way in, but such reckless and rude service is simply intolerable! After a brief attempt at cleaning, they told me the stains couldn't be removed and would require professional maintenance with chemicals or a part replacement. They offered to ask the front desk about a room change. I figured they would arrange it, so I went out for dinner, planning to discuss it upon my return. However, no one ever contacted me about a room change, right up until I checked out. The entire staff's cold, rude, and indifferent service completely changed my perception of Britain as a 'land of etiquette'! Additionally, the shower faucet was extremely stiff; I had to use all my strength to slowly nudge it to turn it on. I seriously suspect the front desk deliberately assigns long-unused rooms to Chinese guests! The bedside lamp was also broken. I advise against staying at this hotel, even if it means downgrading your spending. I'd rather use the self-check-in machine at the Premium Inn next door than step foot in this hotel again. Apart from the location and breakfast being acceptable, nothing else justified the money spent – it was so not worth it!! Strongly not recommended!!! Figure 1 shows the rusty and unremovable stains in the bathtub, along with a toothpaste-like blob that couldn't be cleaned off! Figure 2 is a screenshot from a video taken after entering the room, showing crumpled bedsheets that looked exactly like those in a cheap motel!

The hotel's location is excellent; we could walk to the London Eye, take a Thames river cruise, and visit Westminster Abbey. Using Uber was also very convenient, and there are double-decker buses right outside the hotel, making transportation accessible everywhere. On our first day, we received a welcome fruit platter. The front desk also provided a daily fruit basket near the elevators for guests to help themselves. Additionally, free iced water and lemonade were available, which was great for filling up bottles before heading out. A bespectacled Caucasian lady at the front desk was exceptionally nice, answering all our questions with gentleness and patience. She even gave our child a small gift, which kicked off our London trip wonderfully. The tall, Black gentleman at the concierge had a charming smile and helped us arrange luggage storage, ensuring a perfect end to our journey. The Executive City View room was particularly suitable for families, as the sofa bed was a fantastic 1.5-meter double bed! This meant the room effectively had two 1.5-meter beds, separated by a partition, making it ideal for families. Housekeeping cleaned the room daily, but towels and linens weren't changed every day, which is understandable for environmental reasons. However, it was a bit disappointing when stained sheets weren't replaced. Also, old bathrobes were taken away but not replaced with new ones, and slippers weren't replenished during our 7-day stay; by the last two days, they were practically falling apart. On the day of checkout, December 12th, the male receptionist severely lowered the hotel's service score. He was impatient during our conversation, and even though he knew we weren't proficient in English, he spoke quickly and mumbled. This was a stark contrast to the thoughtful attitude of the Caucasian lady on our first day, who slowed down her speech and emphasized important words for guests. The hotel breakfast was quite good, especially for London, which can be a 'food desert,' but the variety never changed, making it a bit repetitive after seven days. Furthermore, the room's hardware facilities were a bit old, and the bathroom was too small, with the toilet and sink almost touching, making it feel cramped. Overall, it's still a good hotel, and I hope the areas needing improvement will be addressed.

The location is fantastic! It feels like a mere 5-minute walk to the London Eye, and Westminster Abbey is right across the street. The area is beautiful, and the hotel service is also great.

The location and view were absolutely perfect, and the service, cleanliness, and room condition were all excellent. Most of all, being so close to the London Eye was a huge bonus!

The hotel's location is excellent; you can even see Big Ben from the room. It's super convenient for getting around, so I highly recommend it if you're planning to explore central London.

The hotel's location is excellent, with easy access to buses, the subway, and train stations, making it convenient to get anywhere you want to go. It's a 10-minute walk to the London Eye, Parliament, and Westminster Abbey. There are also supermarkets, restaurants, and cafes nearby.