The Dorchester - Dorchester Collection

I usually stayed at the Lanesborough when I goto London, a classical 5 star hotel with butler service that always guarantee me an outstanding stay. This time, I had a one night transit in London and decided to make use othis opportunity to try out out a new hotel that is also within Park Lane / Hyde Park area, the recently renovated Dorchester London. Several months ago while staying at the Lanesborough, I dropped by this place to have a drink and was wowed by the beautiful décor so I made a mental note to try. Just happened I had a one night transit in London so I decided to try. The Dorchester Collection is a group of luxury hotels that are located in some of the most prestigious cities. In London, they actually have two, the 45 Park Lane which I had tried before many years ago and the Dorchester London. Arrival Thankfully, my flight was right on time from Hamburg and I booked a hotel limo. Upon arrival, I was soon whisked away in an excellent and brand new Mercedes S Class. I arrived about an hour later in rainy weather and the bellhop was on hand with an unmbrella. Check-in was expected smooth as they have been expecting me. My booking was directly on the website with breakfast as the only benefit. I only booked a standard deluxe room. Their Guest Manager Mrs Katarina welcomed me to the hotel and I took this opportunity to request for a late check-out as my flight the following day is 10pm at night. I was expecting maybe they will give me one or two hours late checkout as I am only a first time guest and was very pleasantly surprised to be granted a late check-out until 6pm the following day. Perhaps me being a Lanesborough regular guest might have made them put in the extra effort to extend me a late checkout. Room Mrs Katrarina personally showed me to my room, a renovated Deluxe room. Along the way, I noticed the entire hotel has been renovated, including the hallways and corridors. They managed to do this in stages without closing down or disturbing the guests which was quite a feat. Upon entering the room, there is a short foyer flanged by a very complete minibar housed in a gold tone cabinet. It’s slightly smaller than my usual junior suite but the room was sumptuously and gorgeously decorated. It simply screams luxury. There is a superbly comfortable King Size Bed, a small sofa sitting area, a work desk and a very large state of the art Bang & Olufsen TV. Very Very nice indeed. There is a window which looks to the backyard, no view. A minus but not that important to me as I am only here for one night. The only area of this room I was not impressed with is the bathroom, not because it’s not as beautifully finished but it lacks the separate walk-in shower that I am so used to. The rainforest shower was directly above the bath tub and it’s quite a hassle to climb into the tub as it’s a very deep tub ( the hotel left a leaflet to proudly proclaim it’s the deepest tub in London ). The tower racks are heated and there’s dual sin

We visit the Dorchester (our favourite hotel in London) each year to celebrate our anniversary over afternoon tea. The promenade was magical with all of the christmas decor and the choir. It was wonderful to be back and see the staff. The Artists’ Bar was blissful and the perfect place to sit and watch the world go over a cocktail. Afternoon tea in the promenade was exquisite. The chef did a great job at meeting my dietary requirements, as always. The cakes were beautifully presented and tasted good. Our waiter Sandro was fabulous.Each small detail was well thought of. A huge thank you to Monika Mazuruk (PA to Director F&B) for arranging our booking and taking on board all of our requirements to make our anniversary extra special. Your efforts paid off and we had a wonderful time and can't wait to visit again soon. You were truly marvellous. We always make our reservation via Monika, as she goes above and beyond. We were also very well looked after by Berna Isik. Berna made numerous updates to our booking and she took it all in her stride. Berna made sure everything was perfect. Both Monika and Berna are wonderful, kind, courteous and personable employees who are an asset to the Dorchester hotel. Happy Christmas to you all.

I returned to The Dorchester after a five year absence and have concluded that this is the most beautiful hotel in London and one of the best in the world. The staff beginning with Madeleine at the front desk and Jeremy Dawson, the front office manager (who personally greeted me), could not have been more welcoming and accommodating. I was initially placed in a large executive room that had literally just been beautifully redecorated but it was terribly overheated due to under-functioning AC system. The very conscientious Madeleine offered me two upgrade options: a newly redecorated two room suite or a smaller deluxe Hyde Park view room with a door that opened unto a small balcony. I chose the latter and it was perfect for me: easy to cool off with the door open and exquisitely fitted out. (The bedding remains peerless.) It is rare to be someplace where literally everything a guest sees is beautiful but The Dorchester is such a place. Every one of the public spaces from glorious Promenade to the upper floor hallways to the elevator itself reward an aesthete's eye. I can think of no other hotel that deploys colors and pattern so well, bright in its public spaces, pastels in its bedrooms. My every interaction with the staff from the housemaids on up was friendly and gracious. I was made to feel very welcome indeed. I know of no better hotel in London. If you can afford it, it is worth every pound.

Wow, where do we start to explain our Dorchester experience. This was our first visit to the hotel the purpose was for afternoon tea. When we arrived at the hotel the entrance into the Promenade was a real wow. The welcome was very personal. We were seated in comfortable seating the table was impeccable set. We were described as VIP guests and that is how we felt throughout the afternoon. The afternoon tea and ambience was excellent fresh sandwiches, scones and cakes served with endless fresh pots of fine tea. We are normal people but appreciate being spoilt and that was the case at The Dorchester. Too many staff names to remember all so pristine in their appearance with charm and professionalism to match. Taylor the Promenade manager was very efficient making regular visits to our table to check everything was to our liking. A memorable day at The Dorchester, one that will be repeated in the near future.

Went to a charity event at The Dorchester and got exactly what we expected. The event ran beautifully and the food was incredible. The staff were a blur as they ran the well rehe****d plan to serve and feed an event room full of people. It was superb. The day was a sensational experience and we loved every minute.

Customer red carpet treatment at its best. The food, service and atmosphere was amazing The hotel looks incredible since they started the refurbishment, it was my wife's birthday, she was treated so well, polite staff, wishing her a happy birthday with a cake at the end of the meal. It was a once in a lifetime, the lady playing the piano added to the wow factor Thank you

Stayed at the Dorchester for a work event and loved every minute. Great location.. The newly renovated rooms make you feel like you are at home. The service is top notch. Bed was so comfortable. The hotel was very clean and loved the smell fo roses when walking into the lobby. I look forward to returning in the future.

It’s been a couple of years since we last stayed at The Dorchester, but it felt like yesterday as soon as we walked through the doors. The hotel itself has undergone major renovations since we last visited, but it is still The Dorchester! Literally everything has had a makeover and it looks amazing. We visited this time to kick off a milestone celebration, and once we were helped through the door, we were met by Michelle at reception who very kindly showed us to our room, which was lovely. I can’t name every person who helped us, but everyone was so nice and helpful. I’ve said this before in other reviews, but I always feel it’s the people who work at a hotel that make the stay special, and literally, from the moment the doormen greet you, until you leave, every single person is there to make you feel welcome, and nothing is a problem. Dinner in The Grill and breakfast in The Promenade were amazing. The Vesper Bar is still the place to be for drinks, but honestly, you could spend forever at the hotel. Alas, our one night ended all too quickly, but we will be back and won’t leave it so long next time. Thank you everyone for making our weekend special, and for all the extra touches that were very thoughtfully put in place for us G & C