Novotel London Tower Bridge

Novotel London Tower Bridge Reviews

Novotel London Tower Bridge

10 Pepys St, City of London, London, EC3N 2NRView hotel details
Novotel London Tower Bridge
Novotel London Tower BridgeNovotel London Tower BridgeNovotel London Tower Bridge
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Guest Reviews of Novotel London Tower Bridge

8.8/10
Very good
76 reviews
Verified reviews
Location9.3
Amenities8.4
Service8.2
Cleanliness9.2
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All reviews(76)
Positive reviews(74)
Reviews with photos/video(20)
Clean and tidy(19)
Awesome rooms(19)
Convenient location(19)
Easy to get around(13)
Awesome stay(10)
Friendly host(10)
Tasty food(7)
Close to metro(7)
Negative reviews(2)
Guest User
Superior Queen Room with Sofa Bed
Stayed in Jul 2026
Family
11 reviews
10/10
Outstanding
Posted on Aug 30, 2026
the underground is just downstairs so it is quite convenient to around the city.additionally,the breakfast is quite abundant
Response from Property: Dear Guest, Thank you very much for your outstanding review and perfect!We are delighted to hear that you enjoyed our convenient location, with the Underground station just a short walk from the hotel, making it easy to explore London. We are also pleased that you enjoyed the variety of our breakfast selection.Thank you for choosing Novotel London Tower Bridge. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back again soon!Warm regards,Marlene OliveiraGuest AmbassadorNovotel London Tower Bridge
Ricebunny
Standard Room with queen size bed
Stayed in May 2026
Business traveller
5 reviews
4.0/10
Posted on Jul 3, 2026
The room was average, and the service was almost non-existent. The shower drain was clogged with hair, and housekeeping barely cleaned. To top it off, Trip.com's price was significantly higher than other platforms. Plus, I had to pay extra taxes when making a single payment, and since the money went to Trip.com, I wonder how much profit they made! The hotel's mini-bar was completely empty. I'm not sure what kind of subpar deal Trip.com negotiated. Very, very bad experience.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We are sincerely sorry to learn that your experience did not meet your expectations. Please accept our apologies for the issues you encountered. This is certainly not the level of service we strive to provide, and your comments will be shared with the relevant departments for immediate review and improvement.We also understand your disappointment with the booking price and additional taxes. As your reservation was made through Trip.com, room rates and payment terms are determined by the booking platform. While we are unable to comment on their pricing policies, we understand your frustration and recommend contacting Trip.com directly for clarification regarding the charges applied to your reservation.Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity to provide you with the high standard of service that Novotel is known for.Should you wish to discuss further, please do contact us. I'd like to understand what we could have made better during the time of your stay. Kind regards,Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Lanthanum
Standard Room with queen size bed
Stayed in May 2026
Family
27 reviews
9.2/10
Great
Posted on Jul 2, 2026
Excellent location! The metro station is right outside, and it's a mere three-minute walk to Tower Bridge. The area is quiet and safe. Most of the staff were very friendly, though a couple had a terrible attitude. Housekeeping was strange; they came in to clean even though I had the 'do not disturb' sign on, and they took my spare key card that I kept in the room. Not sure why they were so assertive about it.
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Response from Property: Dear Lanthanum, Thank you for taking the time to share your feedback.We're delighted to hear that you enjoyed our location and found it convenient for exploring the city, as well as that many of our team members made you feel welcome during your stay.At the same time, we're sorry to learn about your experience with some members of our staff and the housekeeping service. We sincerely apologize that your "Do Not Disturb" request was not respected and for the confusion regarding your spare key card. This is certainly not the standard of service we aim to provide, and your comments will be shared with our team so we can investigate and improve our procedures.We appreciate your valuable feedback and hope we'll have the opportunity to provide you with a much smoother experience on your next visit.Best Regards, Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Anonymous User
Standard Room with queen size bed
Stayed in May 2026
Business traveller
8 reviews
9.5/10
Amazing
Posted on Jun 20, 2026
Conveniently located close to my business trip destination. The room cleaning always maintained excellent hygiene, and the carpet was very clean. The breakfast selection isn't extensive, but the taste is good.
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Fushengqianshanlu
Standard Room with queen size bed
Stayed in Apr 2026
Other
10 reviews
9.5/10
Amazing
Posted on Jun 3, 2026
The location is really convenient, especially for getting to Gatwick Airport. The tube station and bus stops right outside make it easy to reach most of London. My room was clean and tidied daily. My only regret was eating the fish and chips at the hotel restaurant one evening; I felt unwell all night, though I'm not sure if it was the fish or the oil. Overall, I was satisfied.
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Guest User
Superior Queen Room with Sofa Bed
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 30, 2026
The staff were so helpful and friendly. Location perfect as so safe and in a really nice area of London. Hotel spotless. Replaced decaffeinated coffee pods when ran out. Plenty of towels which is needed for family of four. We will definitely stay in novohotel for our next trip and have highly recommended to family and friends
Response from Property: Dear Guest, Thank you very much for your outstanding review and perfect!We are delighted to hear that you and your family had such a wonderful stay with us. It is fantastic to know that you found our team helpful and friendly, our hotel spotless, and our location safe and convenient for exploring London.We are also pleased that the little details, such as replenishing your decaffeinated coffee pods and providing plenty of towels for your family, helped make your stay more comfortable.Thank you for recommending Novotel London Tower Bridge to your family and friends. We are truly grateful for your kind words and look forward to welcoming you and your family back on your next trip to London!Warm regards,Marlene OliveiraGuest AmbassadorNovotel London Tower Bridge
lefu81
Superior Queen Room with Sofa Bed
Stayed in Jun 2026
Family
9 reviews
7.0/10
Posted on Aug 3, 2026
The service was terrible. At check-out, they told me there was no place to store luggage. After I pressed them, they then said I could only store it overnight, but not for the day. There's actually a separate luggage room on the first floor. I don't understand why they wouldn't let me store my bags.
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Response from Property: Dear Guest,Thank you for your feedback. I'd like to apologize if you didn't felt well treated by our staff as this is not the standard that we want we provide to our guests. However, I'd like to clarify that we are always pleased to offer complimentary luggage storage before check-in and after check-out for a few hours. Also, our luggage storage space is limited and is designed to accommodate only a proportion of our guests' luggage. As a large hotel, we need to carefully manage this space to ensure it is available for all guests who require it.Please note that our luggage storage facility is located only in the reception lobby, and we do not have storage facilities on the guest floors. Unfortunately, we are also unable to accept luggage for overnight storage.We hope this information is helpful, and we look forward to welcoming you back in the future for a even better stay. Kind regards,Marlene OliveiraGuest AmbassadorNovotel London Tower Bridge
Wanghuihui
Superior Queen Room with Sofa Bed
Stayed in Jun 2026
Family
4 reviews
9.0/10
Great
Posted on Jul 23, 2026
Hotels in London are quite expensive during the summer holidays, so this hotel offers decent value for money. Overall, it's comparable to a Hanting (Huazhu Group's hotel chain) in China. The location is excellent, very close to Tower Hill station, making it convenient for sightseeing in the city and reaching various train stations.
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Response from Property: Dear Wanghuihui,Thank you for choosing Novotel London Tower Bridge and for sharing your experience. We are pleased to know that you found the hotel to offer good value during the summer period and that our location near Tower Hill station made your stay and sightseeing plans more convenient. Your recognition of our accessibility and overall experience is greatly appreciated. We sincerely look forward to welcoming you again on your next visit to London.Kind Regards, Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Guest User
Superior Queen Room with Sofa Bed
Stayed in Jun 2026
Other
24 reviews
10/10
Outstanding
Posted on Jul 18, 2026
Excellent location, great service. The hotel's location is superb, close to all the main attractions. The service is fantastic! Highly recommend~
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Response from Property: Dear Guest,Thank you very much for your wonderful feedback.We are delighted to hear that you enjoyed our excellent location and the service provided by our team. It is fantastic to know that our proximity to London’s main attractions helped make your stay more enjoyable.Your kind recommendation means a great deal to us, and we truly appreciate you sharing your experience. We look forward to welcoming you back again soon.Kind regards,Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Guest User
Standard Room with queen size bed
Stayed in May 2026
Business traveller
26 reviews
6.5/10
Posted on Jun 28, 2026
As a frequent global traveler, I have never experienced a hotel charging a returning guest for short-term luggage storage—until now. I stayed here for four nights, left London for two nights, and returned for another two-night stay. When I asked to leave my bags for those two intermediate nights, the manager claimed they have a strict "no overnight storage" rule. However, he immediately followed that up by offering to break the rule if I paid a staggering £120. This initial demand was a complete rip-off—more than double what any independent luggage storage service in London charges. I managed to negotiate him down to £60, but the entire experience felt unprofessional and predatory. A reputable brand like Novotel should support returning guests, not hold their belongings hostage for extra cash. Will not stay here again.
Response from Property: Dear NI/JING TAO, FAN/WEIThank you for taking the time to share your feedback about your recent stay.We are very sorry to hear about your experience regarding luggage storage during your return visit. Our intention is always to provide a smooth and supportive experience for returning guests.Your comments will be shared with the team. Rest assured that your feedback is been taken serious to ensure better clarity, consistency, and guest care in the future.We appreciate your review. Best Regards,Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Guest User
Standard Room with queen size bed
Stayed in May 2026
Solo traveller
34 reviews
10/10
Outstanding
Posted on Jul 5, 2026
Fantastic city centre hotel. Close to the tube station, clean and spacious, well equiped, including good recreational areas such as gym and sauna.
Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback following your recent stay with us.We are delighted to hear that you enjoyed our central location, the proximity to the tube station, and found your room to be clean, spacious, and well equipped. It is also great to know that you were able to make use of our leisure facilities, including the gym and sauna.Your kind comments are greatly appreciated.We look forward to welcoming you back to Novotel London Tower Bridge in the near future.Kind regards,Marlene OliveiraGuest AmbassadorNovotel Tower Bridge
Guest User
Standard Room with queen size bed
Stayed in May 2026
Business traveller
27 reviews
10/10
Outstanding
Posted on Jun 20, 2026
The front desk staff were excellent, and the room was very clean. I'll definitely choose to stay here again next time. My friends also say this hotel is their top choice for business trips – great location and a good breakfast spread.
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Anonymous User
Standard Room with queen size bed
Stayed in Apr 2026
Travelling with friends
3 reviews
8.7/10
Very good
Posted on May 31, 2026
Great location, with a subway station and bus stops just a few minutes' walk away, super convenient! It's right next to the Four Seasons and DoubleTree, so considering the location, it offers excellent value for money. 😁 My only gripe is how similar the branch names are. I booked the London Tower Bridge hotel, but I accidentally went to the London Bridge one first – so confusing! Then the front desk couldn't find my booking. It was only after checking my confirmation email that they told me I was at the wrong hotel, that they were two different places. 😵💫
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Guest User
Standard Room with queen size bed
Stayed in Apr 2026
Other
3 reviews
10/10
Outstanding
Posted on May 26, 2026
The hotel's location is fantastic, right next to the subway station and Tower Bridge. The staff were also very friendly and helpful. The facilities are excellent!
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Guest User
Standard Room with queen size bed
Stayed in Mar 2026
Family
5 reviews
7.5/10
Posted on May 8, 2026
## Pros: 1. **Excellent Location:** Just a 3-minute walk from Tower Bridge tube station. From Tower Bridge, you can easily reach almost all major London attractions via the Circle Line and District Line. The hotel itself is in a business district, with pubs and small eateries nearby. A stroll along the Thames riverbank is also very pleasant, offering great views of the skyline across the river. 2. **Spacious Rooms (for the price):** The room size is quite generous for this price point. We had no trouble opening two large suitcases, and the bathroom also offered ample space. ## Cons: 1. **Weak Shower Pressure:** The water pressure in the shower was quite low, making for a less-than-refreshing shower experience. 2. **Repetitive Breakfast:** During our 4-night stay, the hotel breakfast had zero variety and no made-to-order options. Of course, this might be a common issue with chain hotels in London. ## A Peculiar Incident: On my last morning, before heading out, I hung the 'I'm out' sign on my door. However, when I returned in the evening, it had been flipped to 'I'm in', and the room hadn't been cleaned. I immediately went to the front desk to discuss this. The front desk staff also said, 'It's weird,' and promptly offered to have the room cleaned right away. Since cleaning would require me to leave the room for 20 minutes, I declined and simply asked for fresh towels, which were delivered shortly after. I'm not making any assumptions here, just stating the facts for your reference.
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Response from Property: Dear Guest,Thank you for sharing your stay experience. We are very pleased to hear that you are satisfied with the hotel's location and room space. However, we sincerely apologize for the issues you mentioned regarding the shower water pressure, breakfast options, and room cleanliness. We will take your feedback into consideration to continuously improve our services.Wishing you all the best,Novotel London Tower Bridge