DoubleTree by Hilton Hotel London - Tower of London Reviews

The location is absolutely the best! It's close to Town Hall Station, and with the lifts at the station, it's perfect as a base for getting around. There's also a great coffee shop nearby.

I booked a 7-night suite for a friend, costing over 29,000. For the first three nights, there was no bottled water provided, and the slippers weren't changed daily; they made the guest wear the same pair for three days! I saw reviews on Ctrip mentioning guests receiving water, so I called to request some, and they only sent two small bottles. The room service attitude was very poor; they argued that they had put water in the room every day. I then contacted Ctrip for coordination, and they promised to send a case of water. However, it wasn't delivered even after a day. When I called again, they said the guest had to pick it up at the front desk personally. Ctrip informed them that the guest's English wasn't very good and it could be delivered directly to the room. They claimed it involved privacy policy and couldn't be delivered, insisting the guest had to pick it up in person, and then hung up. After the guest called, only four small bottles of water were sent. It felt like a total scam, what kind of ridiculous and bizarre request is that? Why couldn't they just deliver it to the room? Does delivering it to the room infringe on privacy?!!! The subsequent amenities and service were also very lacking. This DoubleTree by Hilton Hotel London - Tower of London completely disregarded customer service, instead displaying arrogance, inflexibility, and unreasonableness to the fullest! What kind of DoubleTree by Hilton Hotel London - Tower of London is this? It doesn't deserve the name!

The hotel is quite far from London Bridge train station; you have to cross a bridge, and it's a five-minute taxi ride or a twenty-minute walk. On top of that, they gave me a room right on a corridor corner, and the loud music from the bar on the twelfth floor kept going until early morning, even though I was on the ninth floor.

Never been before but booked as got a discount for two nights with a friend and looked up good hotels for a weekend away and this was one of the top options and very convenient local not far from tube station to many places. Great places around to eat and the hotel itself was beyond luxury for us and the room was so clean and spacious with a lovely view from our window. Would highly recommend and definitely be coming back. We didn’t add on breakfast for our stay or use the facilities they offered so can’t speak for those but the hotel and room itself were so welcoming and our stay here was so comfortable and relaxing.

Excellent hotel chain. Always welcoming, and a nice bonus upon check-in! Great location in the city, close to the bridge, and the metro is just around the corner. Incredible breakfasts! So delicious! The rooms are spacious and cozy.

Convenient location with easy access to transportation. The hotel offers a great breakfast, and many attractions like the Tower of London and London Bridge are just a few minutes' walk away. The subway station is also only a 3-minute walk.

The hotel is good, nice, quiet, and peaceful. It's conveniently located near the city center.

Check-in came with complimentary cookies, and breakfast was plentiful, a good mix of Eastern and Western options. There's a viewing deck and bar on the 12th floor rooftop, but unfortunately, when I went up, it was booked for a private party, so I missed the night view. I stayed for 3 nights, and the room was cleaned every day.

As a business traveler, I highly appreciate the efficient and professional service provided by Jadelle. She responded quickly to every request and offered great support during my check-in and check-out process. Her meticulous work ethic and polite manner reflect the high standard of this hotel. I will definitely choose this place again for my next business trip.

This is a very busy hotel. The breakfast offers a wide variety of choices, but you might have to wait for a table during peak hours. The beds in the twin room are quite small, which seems to be common in London, but the hotel is conveniently located near attractions and close to where you can catch a boat tour of London. It's clean and comfortable.

Excellent hotel at a great price! The rooms are spacious, and it's only a 2-minute walk from Tower Hill tube station. It's also conveniently located near many attractions, making it super easy to get around. I'll definitely be staying here again on my next visit!

The hotel's location is excellent, right by Tower Bridge, just a few minutes' walk away. Right outside the hotel is a WWII memorial square! There are also plenty of restaurants nearby! I'd definitely consider staying here again on my next visit!

1. I clearly booked for two nights and stayed for two nights, but my clothes went missing. The cleaning staff took them. I spent a whole evening trying to get a response, but no one got back to me. When I checked out, I asked again, and they claimed I only stayed one night and the cleaning staff hadn't seen any clothes. 2. Shouldn't a cleaned room be ready for guests? The slippers and toothbrushes were gone. The trash can and the drain cover were placed directly on the vanity. What kind of operation is this? What does this even mean?

The location is super convenient, and the surrounding scenery is lovely. However, the hotel's front desk service was quite poor. The air conditioning in the room was incredibly noisy. What's worse, I filled out an application for Hilton Honors, but they didn't process it in a timely manner. This meant that when I tried to check into other Hilton properties later, they couldn't find my record. I tried calling the hotel, but no one answered.