Hampton by Hilton London Waterloo Reviews

clean room and great location front desk allowed early check in and late checkout for free

The room was clean and had a large sofa, which could accommodate three people. The breakfast was plentiful. There's a small supermarket and restaurants nearby. The bus stop is right downstairs, making it very convenient for getting around. Highly recommended!

We checked in around 4.30pm, after arriving by train at Warerloo station. The reception staff were all ready to greet my party of 3. We had called before we booked to ask for a city view room looking at the london eye, we were told this room was available and so we booked. We were given our key card and told the room was on the 3rd floor, which instantly caught my attention, and to no suprise the view from our window was looking at the hospital across the road, which although has some great vintage ambulances outside, it wasnt the view we asked or paid for. We didn't report anything or ask for a room change as we needed to leave for our booked dinner to get to the theatre on time. We then strolled in around 1am and thought there was no point in complaining at that hour. The room was great, lots of space, super comfortable beds and pillows - it's actually the best night sleep I've had in a hotel in a really long time - it even beats the marvel hotel in disney Paris. The weather in London was very hot and humid and yet the hotel and the room was just perfect, we didn't have to change the temperature at all. The linen and towels were clean and really soft - the bed was like air! The hallways and walkways were really calm subtle. The breakfast was really good and fresh, there wasn't a large amount of food available but at least something for everyone. I had waffles and syrup with fruit flavoured water which was all fabulous and a great start for us before heading back on the 7am train. We would definitely stay again if we were in the area.

Great location, only a 5-minute walk from Waterloo station. The room was spacious enough and the breakfast was excellent. Staff were also very helpful. I would definitely stay here again.

The room wasn’t very big and felt quite compact, but it had everything we needed. Considering the location, it was incredibly convenient. The breakfast was also quite good, and the luggage storage service felt very safe and easy to use.

The 5-yuan voucher for not cleaning the room is a nice touch, and you can use it at the front desk to buy food. However, when I extended my stay for two more days, I didn't get another one, which is a minor flaw.

Excellent hotel with a rich breakfast and a comfortable environment.

The service was friendly, the location was convenient, and the breakfast was delicious. I would come again next time.

The location is very convenient. The breakfast is good and time period is long enough.

Overall was good stay for 4 nights. Simple and good varieties of breakfast ( incl for vegetarian). Close to Waterloo UG Station and Eye of London. Helpful front desk and restaurant staff. Booked the Hop Off Londoin Bus Golden Tour bus from the front desk and it is walking distance to the Eye of London and National Theatre.

Booked a Premium Room but was checked into a Standard Room before being rectified from the second night which hindered the hotel experience. Hotel breakfast was good and fitness room was okay. Close to the attractions such as Tower Bridge and The Eye.

1. The room lacked a refrigerator. 2. The shower water pressure was very weak. 3. Complimentary bottled water was not provided daily.

Overall, it was decent. Perhaps the hotel is a bit old, as the bathroom doorknob was broken. Everything else was fine.

This hotel hasn't been renovated since 2023; it's at least fifteen years old. The pictures are misleading. Housekeeping doesn't clean the rooms daily unless you specifically request it at the front desk. Even then, they don't change the sheets. We were initially given a room that smelled strongly of urine. After contacting Trip.com, we were moved to a different room the next day.