Novotel London Wembley

Novotel London Wembley Reviews

Novotel London Wembley

5 Olympic Way, Brent, London, HA9 0NPView hotel details
Novotel London Wembley
Novotel London WembleyNovotel London WembleyNovotel London Wembley
Check available rooms for your travel dates
We Price Match

Guest Reviews of Novotel London Wembley

9.1/10
Great
256 reviews
Verified reviews
Location9.4
Amenities8.7
Service9.1
Cleanliness9.2
Filter by:
Sort by:
All reviews(256)
Positive reviews(247)
Reviews with photos/video(52)
Easy to get around(48)
Convenient location(39)
Awesome stay(33)
Close to metro(24)
Large rooms(18)
Great value for money(15)
Delicious breakfast(15)
Comfortable bed(11)
Negative reviews(9)
Guest User
Superior Twin Room
Stayed in Jul 2026
Business traveller
31 reviews
8.0/10
Very good
Posted on Aug 30, 2026
The location is excellent! It's just a few minutes' walk from the subway exit, with supermarkets, shopping malls, outlets, Japanese sushi, and other restaurants nearby. The hotel facilities are new and the air conditioning works great! The bathroom is very clean! However, the bed is far too small! The room is spacious enough for two 120cm beds, but they opted for a tiny 90cm one! Can't they keep up with the times? As a 165cm woman, I almost fell off the bed when I turned over at night! I wouldn't recommend it for men over 180cm. The owner is really stingy! If you need to upgrade your beds, contact me! My family has been making beds professionally for three generations! 😇😇😇🌺🌺🌺
Original textTranslated by Google
6/10
Response from Property: Dear Guest,Thank you for your detailed feedback. We’re delighted that you enjoyed our excellent location, modern facilities, clean bathroom, and the convenience of the nearby shops and restaurants.We’re sorry to hear that you found the bed too small and uncomfortable. We understand how important a good night’s sleep is, and we appreciate you sharing your experience and suggestions. We will certainly pass your comments regarding the bed size to our management team for consideration.We hope to have the opportunity to welcome you and your family again in the future and provide a more comfortable stay.Sincerely,Troye FernandesReception SupervisorNovotel London Wembley
Guest User
Superior Twin Room
Stayed in Jul 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Aug 11, 2026
Stayed one night for a theatre trip, a short walk from the train & tube stations, shops restaurants & theatre. Reception staff pleasant, room clean & spacious. Comfortable beds, shower was a little disappointing. We didn’t eat here as there is so much choice within Wembley Park.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We're delighted to hear that you enjoyed our convenient location, with the train and tube stations, shops, restaurants and theatre all within easy walking distance. It's also great to know that you found our reception team pleasant, and your room clean, spacious and comfortable.We're sorry to hear that the shower did not fully meet your expectations. We appreciate you bringing this to our attention and will share your comments with the relevant team.Thank you again for your review. We hope to have the pleasure of welcoming you back to Novotel London Wembley on your next theatre visit.Kind regards,Sree KoyalkarFront Office SupervisorNovotel London Wembley
sk ode
Superior Queen Room
Stayed in Jul 2026
Couple
11 reviews
10/10
Outstanding
Posted on Aug 9, 2026
Booked a stay with breakfast and dinner. It was on the 8th floor with a lovely view and comfortable room, the aircon well appreciated with the summer heat. . The room had the usual tea and coffee ,and had a fridge which was a plus. Around the hotel there is Wembley Station and lots of shops and restaurants.
Response from Property: Dear Ode,Thank you for your wonderful review!We're delighted to hear that you enjoyed your stay, especially the lovely view from the 8th floor, the comfortable room, and the air conditioning during the summer heat. It's also great to know that the in-room fridge and tea and coffee facilities added to your comfort.Our location, with Wembley Park Station, shops, and restaurants just a short walk away, is certainly one of our guests' favourite features. We hope to welcome you back to Novotel London Wembley again soon.Kind regards,Sree Koyalkar Front Office SupervisorNovotel London Wembley
Chew Lemon
Superior Queen Room with Convertible Sofa
Stayed in Apr 2026
Couple
7 reviews
8.0/10
Very good
Posted on Jun 6, 2026
We stayed for 6 nights and found the room to be spacious and comfortable. The only downside was the bathroom mirror light, which was excessively bright and uncomfortable for the eyes. The hotel is located a little further from the city centre, but this is offset by the convenience of having a train station nearby, making it easy to travel around the city.
Minnie_y
Superior Queen Room
Stayed in Mar 2026
Family
10 reviews
8.0/10
Very good
Posted on May 17, 2026
We chose this hotel for a concert at the OVO Arena, and the location was perfect. It is very close to Wembley Park station and an easy walking distance to the arena. The room was spacious with a very comfortable bed, and the staff were friendly too. However, the downside was our room location right next to the entrance/corridor door. Every morning around 6:30 AM, we were awakened by the heavy banging of the door, meaning we did not sleep too well during our two-night stay. Management should consider installing a soft-close mechanism on these doors. All guests deserve a good night's sleep, regardless of where their room is located.
Guest User
Superior Queen Room
Stayed in Mar 2026
Business traveller
21 reviews
10/10
Outstanding
Posted on Jun 7, 2026
Always satisfied, as usual. The room is very close to the subway station, making it convenient for getting around. The space isn't small; it's quite spacious compared to other hotels in London at a similar price point. The decor is relatively new, making for a comfortable stay, and the price is very reasonable, offering great value for money.
Original textTranslated by Google
Geerbaqiaofu.
Superior Twin Room
Stayed in May 2026
Solo traveller
3 reviews
10/10
Outstanding
Posted on Jun 6, 2026
The room was very clean, but the price wasn't very stable.
Original textTranslated by Google
Guest User
Superior Queen Room
Stayed in Feb 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Mar 16, 2026
I had a lovely one-night stay at the Novotel London Wembley. The hotel was clean, modern, and very comfortable, and the staff were friendly and welcoming throughout my visit. The location is excellent, making it really convenient for getting around and exploring the area. The only downside was that the room service app was offline during my stay, so I wasn’t able to order anything and had to go outside for food. That said, it didn’t take away too much from an otherwise great experience. I’ll definitely be coming back and staying longer next time!
Guest User
Superior Queen Room with Convertible Sofa
Stayed in Aug 2026
Solo traveller
16 reviews
8.5/10
Very good
Posted on Sep 4, 2026
Great location. The hotel is very convenient — close to the underground and only a 10-minute walk from the outlet. Free complimentary water in the room was a nice touch. Some of the facilities look a bit aged, but overall I would still recommend this hotel.
GoGo19
Superior Queen Room with Convertible Sofa
Stayed in Feb 2026
Business traveller
2 reviews
10/10
Outstanding
Posted on Mar 13, 2026
The staffs are very friendly and helpful. The location is perfect. The room is comfortable.
abdullah altaf
Superior Queen Room with Convertible Sofa
Stayed in Jul 2026
Family
2 reviews
9.0/10
Great
Posted on Aug 27, 2026
Biggest issue is the glass door for the bathroom. It doesnt close completely and one can see through from the middle. With families this gets really awkward. Parking is 25 pounds per day, lastly, sofa bed is smaller than a single bed. Room has space for a slightly bigger one. Other than that everything is excellent. Rooms were cleaned on a daily basis.
Response from Property: Dear Altaf,Thank you for taking the time to share your feedback following your stay with us.We are delighted to hear that you found everything else excellent, particularly the cleanliness of the room and our daily housekeeping service.We are sorry to hear about the bathroom glass door and understand how the lack of privacy can be uncomfortable, especially for families. We will share your feedback with our maintenance team for further review. We also appreciate your comments regarding the size of the sofa bed and will pass this suggestion on to the relevant team for consideration.Thank you also for highlighting the parking charge. We appreciate your feedback and will continue to look for ways to make our facilities and charges clearer for our guests.We hope to have the pleasure of welcoming you and your family back to Novotel London Wembley for an even more comfortable stay.Kind regards,Sree KoyalkarFront Office SupervisorNovotel London Wembley
Guest User
Superior Queen Room
Stayed in Jul 2026
Family
46 reviews
10/10
Outstanding
Posted on Sep 1, 2026
My sister had a very comfortable stay and really enjoyed the environment here. The staff were warm and provided excellent service. It was very quiet and convenient. We'll definitely be back.
Original textTranslated by Google
Guest User
Superior Queen Room with Convertible Sofa
Stayed in Jul 2026
Business traveller
14 reviews
10/10
Outstanding
Posted on Aug 19, 2026
Outstanding hotel. Room was fantastic. Well equipped with air con and fridge. Parking is on the expensive side at £25 per night but other than that I can't fault the place.
Response from Property: Dear Guest,Thank you for your fantastic review!We're delighted to hear that you enjoyed your stay and found the room comfortable and well equipped, particularly the air conditioning and fridge. It's wonderful to know that you had such a positive experience overall.We also appreciate your feedback regarding the parking charges. We understand that parking costs can be an important consideration, and we will certainly take your comments on board.Thank you again for your kind recommendation. We look forward to welcoming you back to Novotel London Wembley in the future.Kind regards,Sree KoyalkarFront Office SupervisorNovotel London Wembley
Guest User
Superior Twin Room
Stayed in Dec 2025
Travelling with friends
1 reviews
8.5/10
Very good
Posted on Mar 17, 2026
Very close to OvO Area in Wembley which was great. We had more time to walk around, shop and rest close to train station. For two nights was ok, bedding was nice with no issues. However, fire alarm when off during first night we were on tops floors and had walk down lots of steps. Breakfast buffet was great and the noise outside our bedroom was low. You couldn’t hear much which I say private of rooms noise low. Check in and check out was quick.
Guest User
Superior Queen Room with Convertible Sofa
Stayed in Jun 2026
Family
1 reviews
9.5/10
Amazing
Posted on Jul 31, 2026
This hotel was in the perfect location for us. It was just me and my two daughters. We went for three days to explore London as a mini city break. It is in very close walking distance to Wembley Park tube meaning very easy to get to places and I loved the location being a short walk to many restaurants and shops. Perfect for our trip. The hotel itself was just as described. Bed was comfy. We asked for the highest floor possible and we were given the top floor. I would ask for a room on the front next time as we were at the back and it looked straight onto student accommodation. TV in room, fridge, tea, coffee, kettle etc. Shower was powerful and hot. Generally very clean but there were a few areas that could have been cleaner (round the toilet seat, the bathroom doors). The bathroom doors were glass. The air con in the room was excellent. The staff were friendly and always happy. Great customer service. Overall I would definitely recommend this hotel and would stay here again.
Response from Property: Dear Guest,Thank you for your wonderful review and for choosing Novotel London Wembley for your mini London city break with your daughters.We're delighted to hear that our location, close to Wembley Park Station, restaurants, and shops, made your trip so convenient. It's also great to know you enjoyed your comfortable room, the air conditioning, and that we were able to accommodate your request for a top-floor room.We also appreciate your feedback regarding the cleanliness of certain areas in the bathroom. Please accept our apologies, and rest assured that your comments have been shared with our housekeeping team to help us improve.Thank you once again for your kind words about our friendly staff and customer service. We look forward to welcoming you back for another enjoyable stay—hopefully with a front-facing room next time!Kind regards,Sree Koyalkar Front Office SupervisorNovotel London Wembley