20 Warwick St, Westminster, London, W1B 5NF, United KingdomView Hotel Details
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Karma Sanctum Soho Hotel Guest Reviews
4.1/5
Very Good
107 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(107)
Positive reviews(6)
Reviews with photos/video(1)
Negative reviews(1)
Guest User
Compact Room
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 11, 2023
60th Birthday trip could't be better
Central location for Westend show
Relaxed atmosphere with funky rock vibe
Highly recommend
JOHNBHOY MCLACHLAN
Junior Suite
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 15, 2023
The hotel was exceptional we stayed in room 204 which was a junk sweet and wow it was spacious.. and the staff were ever so friendly and helpful..the rooftop terrace is a must ...
Guest User
Junior Suite
Stayed in Aug 2022
Couples
1 review
3.7/5
Posted on Oct 14, 2022
Good location from theatre. Lift wasn’t working and had to climb 3 sets of stairs. Snacks in room were out of date.
Guest User
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Great
Guest User
Superior Compact Room
Stayed in Aug 2024
Business travellers
4 review
4.5/5
Great
Posted on Sep 12, 2024
The location is great~ The room is a bit small and the style is unique.
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Anonymous User
Deluxe Double Room
Stayed in Aug 2023
Travel with friends
7 review
1.0/5
Posted on Oct 1, 2023
The hotel did not have a four-star rating after staying for three days: the slippers were terrible and very thin and could not be worn; the hotel's wifi signal was very poor; the smell was terrible; the hotel's sewer was blocked and the water was very slow; the bathroom did not even have a door; the double bed was made of two The small beds are pushed together; the hygiene is very bad; there is an unpleasant smell in the elevator; there are strange things in the toilet; the sound insulation is very poor; there is no hot water to boil (the hot water kettle works sometimes); the room is very dark and there is nothing in the closet Can't see; the light table lamp in the room can't be turned on, and the corners are very dirty; we agreed to downgrade the room, but there is no signal and wifi in that room. When we responded to them, they thought the wifi was good and couldn't understand our opinions. We The solution they gave us when the hot water kettle was broken was to let us keep pressing it with our hands to heat it, but the front desk thought they could change it for us if we told them in time (we told them in time, but they didn't want to change it for us) Meaning) Our pajamas had a strange smell in the room after one night's sleep.
To sum up, they have a reason for everything, including the broken light. We told them that it was broken in the first place. Also, they knew that the sewers were blocked, but they didn't come to fix it. They felt that our complaints had affected them, so when we left, they complained about our complaints instead of apologizing.
the reasons that we think it is a not good hotel: the facilities are not get four star like the website said:
the slippers are so bad we can't wear;
the wifi in the room is not efficient, even the signal is poor;
and there is a nasty smell in the room and in the lift;
the sewer likes blocked because the water get through very slow when we first used it;
the shower place even has no door;
two beds make one big bed sounds ridiculous;
and the dust bin is too small in the bath room and there is something strange;
noisy;
the electric kettle is not worked sometimes, actually it was successful just once;
it’s too dark: the light in the closet is not worked and also the table lamp in the room;
there is so horrible in every corner in the room: too dirty!
we agreed that the room can be down grade because we wanted to live on the same floor but the workers didn't tell us that there is no Wi-Fi and even the signal! More, before we checked out, they was told us the wifi is definitely ok (but they never give us any solution) as same as the kettle and the lamp and the sewer.
These three days are not good for us. I think they feel that we are trouble when we complain the facilities and no sorry.
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6/14
Anonymous User
Deluxe Double Room
Stayed in Aug 2024
Booked for others
60 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Overall it's OK, mainly because it's easy to apply