The Carlton Tower Jumeirah

I always stay in the Carlton Tower when in London. The hotel is maintained to a high standard, is well presented and spotless. Staff are attentive and offer a personalised service. The peak health club with huge pool and skyline gym are a key reason to check in. My family enjoyed spending time in exclusive Cadogan gardens. Food is delicious (I had two breakfast croissants!) and everything you can think of is provided in a well thought out way. Balcony views over London are incredible.

My stays at the Jumeirah Carlton Tower have been a blend of highs and lows, marking it as a hotel of contrast in my experiences. The hotel itself boasts commendable qualities—its staff's general warmth and the exemplary service provided by the concierge, particularly Mohammad, stand out. His consistent compliments and assistance with luggage upon arrival have always made me feel welcomed. Furthermore, the hotel serves as a melting pot, reminiscent of the Middle East, making each visit intriguing due to the vibrant crowds it attracts I love it so much. The culinary offerings are notable, with the food generally being of great quality. This aspect, among others, earmarks the Jumeirah Carlton Tower as my favorite hotel. However, it's disheartening that dining experiences have recurrently been marred by service inconsistencies. On one occasion, a significant delay in our order, seemingly forgotten, was not mitigated with the courtesy of drinks or snacks. In another instance, a noticeable discrepancy in the service level emerged when I received fewer pieces of baklava than is customary, hinting at unequal treatment because it's normally like 5 or so but I only received 3. This suspicion was further confirmed during a separate visit where an order discrepancy led to an acknowledgment only after I conversed in Arabic, subsequently altering the service quality dramatically. when I asked for hot mezzah im meant to get a few things included but they went as I looked over at the others they had a lot included and I spoke to the man next to my table in arabic and said is that extra he said no its included what did I order, I said same thing. I asked the waiter I think he was the manager because he was having frequent conversations with a few tables he said sorry (I still dont think I got the full package still ) then made a comment about how he didn't know I spoke arabic and because I spoke arabic to him I was then being treated extremely well for some reason which was so random. A particularly disconcerting incident involved being awakened and treated disgustingly by security while resting in a secluded hotel corridor ( there is a spot upstairs in the corridors where you can sit its kind of excluded from the common hallways and such its not easy to find you'll only know about this place gif you stay there often ) , an ordeal that ended without an apology even after verifying my guest status. Despite these encounters, my fondness for the hotel’s ambiance and the exceptional instances of hospitality cannot be overshadowed. Yet, when reflecting on the price point in light of these inconsistent experiences, I find it increasingly challenging to reconcile the cost with the value received. The Jumeirah Carlton Tower, with its exceptional potential and moments of true hospitality brilliance, leaves me in a quandary—appreciative of its merits but equally cautious of its lapses, they sure do know how to bring me back lol.

I stayed at the Jumeirah Lowndes and it was wonderful! I was alone and not able to locate the companion I was supposed to be meeting. I also had no electronics whatsoever with me, not even a phone. The staff at the Jumeirah Lowndes were so kind and accomodating that I will be forever grateful. Also the hotel is beautiful and I had no complaints whatsoever.

The welcoming was not nice because of the host, I would’ve left but my colleague was joining me in the hotel restaurant. The experience completely shifted when the two Moroccan guys took care of us. Anwar and Ayoub transported us to Morocco, very knowledgeable of the food menu, their suggestions were very tasty, their service is worth a 7 star hotel, very nice gentlemen with a friendly and warm service. You can go for the food or the desert selection but definitely ask for Anwar and Ayoub for a proper high end service. Thank you gentlemen for that amazing service.

The room was advertised as "Deluxe", but was cramped for a deluxe room. Not much room to move around except hallway. Bathroom was small, with showering leaking water into the bathroom. Wash-pipe kept falling on the floor. Wi-fi was not very good. Positive: Hotel and rooms smelled lovely

The hotel/stay was absolutely amazing from start to finish. The staff were great and the hotel was the best l've stayed. I'll definitely be staying again when I visit London. A certain staff member was exceptional, James from guest relations, he helped with everything and made my stay very easy from the moment I stepped in the door. What a great man! He made sure everything was to the highest standard 24/7 and also took care of any requests very swiftly, exceeding expectations every time! Everything was amazing. Thank you again to the whole team and looking forward to returning very soon!

What a wonderful stay I’ve had with my daughter. From arrival to departure everything was superb. It was my daughters 10th birthday and members of staff went to town to make her day even more special! A big thank you to Beibhim for arranging such a wonderful birthday surprise in our room for my daughter!! It really was totally unexpected and it just made the stay more memorable and personal. Attention to detail was fantastic. I was actually taken back by how much Beibhim listened to my daughters interests at check in to then personalise her birthday experience at the hotel!! Another big thank you to Ash for offering to drive my daughter to certain spots in london that she wanted to visit for her birthday. My daughter said she will remember this special day forever. Thank you all again for your hospitality, you deserve to know how great you all are! I would recommend anybody to stay here, stunning hotel and attention to detail is superb. Thank you Carlton towers london! Jessica and Sienna.

I adore croissants. I read that the croissants made by the Head Baker, Nicolas Guibert, are THE ONES. So one day I went to The Carlton Tower Jumeirah to buy one (or 3). I looked a little shabby so I was not sure what reception I would get. Everyone from the door man to the lovely lady in the Chinoiserie, to the waiter from Uzbeckistan could not have been nicer. What an oasis of calm. And I can report the croissants were s u b l i m e. Out of this world. To top it off they were in a beautiful box and smart bag. Takeaway on another level.