Catherine
December 2, 2023
Very nice Hotel. Staff friendly, helpful. Room was great, beds comfortable, shower great. Continental breakfast was really good.
When we checked in I was told we could park underground or behind the Hotel, we opted for behind the Hotel but wasn't told and didn't realize we had to pay for a parking permit and display it so when we went to leave in the morning we had a $98 parking ticket. Another car parked there had their windshield broken so thank goodness that wasn't us. My husband went in and explained at reception about the ticket and he was told the manager would look after it. She photo copied the ticket and took our name and phone # and was told they would get back to us. A week went by and I didn't hear from them so called, left a message and very shortly after I received a call from the manager telling me he had looked after it and that the parking ticket had been waived so very pleased about that. So the only suggestion I would have to the Hotel is that it be clearly stated that not only is parking underground an extra fee but also parking behind the Hotel. Maybe a sign on the building would help.
All in all though a very enjoyable stay at the Park Hotel in London.