Citadines Islington London - Europe

Citadines Islington London - Europe Reviews

Citadines Islington London - Europe

Square, 3 Shelly Place, Islington, London, United KingdomView Hotel Details
Citadines Islington London - Europe
Citadines Islington London - EuropeCitadines Islington London - EuropeCitadines Islington London - Europe
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Citadines Islington London - Europe Guest Reviews

4.4/5
Very Good
65 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(65)
Positive reviews(54)
Reviews with photos/video(2)
Awesome rooms(6)
Great service(5)
Negative reviews(3)
Chrisssy2090
Studio
Stayed in مارس 2024
Family
5 review
5.0/5
Outstanding
Posted on 29 مارس 2024
Awesome Hotel! Stayed a few times & our fam Loves it! Cozy, quiet, clean, comfy bed & well equipped rooms with nice toiletries! The Manager & most Staff were friendly & attentive! Location is great, many Restaurants, Cafes, Shops & Playgrounds for kids around!
Response from Property: Dear Chrisssy2090,Thank you so much for your amazing review of Citadines Islington, London. We are so happy that you enjoyed your apartment and all the facilities. Thank you for your wonderful comments on our staff and service which we are truly proud of. We look forward to welcoming you back soon to your home-away-from-home! With Kind Regards, Shahin Karaash,Residence Manager
Elahe
Studio
Stayed in فبراير 2024
Couples
7 review
4.5/5
Great
Posted on 3 مارس 2024
The location is really good, the kitchen has all the appliances (stove, fridge, dishwasher, etc).
Response from Property: Dear Elahe,Thank you for your positive feedback. We're delighted to hear that you enjoyed the excellent location of our property. We understand that a convenient location can greatly enhance the overall guest experience.We're also glad to know that you found our kitchen well-equipped with all the necessary appliances, including a stove, fridge, and dishwasher. We strive to provide a comfortable and convenient stay for our guests, and having a fully equipped kitchen can certainly enhance the flexibility and convenience of your stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kindest regards,Elisabeta Soare, Assistant Residence Manager
Chi-long
Studio
Stayed in فبراير 2024
Family
17 review
4.5/5
Great
Posted on 11 مارس 2024
Room spacious. Good transport. Free coffee and tea corner for all residents. Great!
Response from Property: Dear Tiniskying,Thank you for taking the time to share your positive feedback with us. We're glad to know that you enjoyed our location in the lovely part of Islington. Being close to cafes, restaurants, and great shopping and boutiques adds convenience and allows our guests to truly experience the vibrant atmosphere of the area. We are glad to hear that you have enjoyed our complimentary drinks during your stay. Thank you for your kind words, and we appreciate your vote of confidence in choosing to stay with us. We look forward to welcoming you back and providing another exceptional experience in the future.Elisabeta Soare, Assistant Residence Manager
Guest User
Stayed in أكتوبر 2023
Other
1 review
4.5/5
Great
Posted on 8 أكتوبر 2023
This hotel located at a quiet corner where the places around are lovely. Nice latte at the lobby and the facilities in my room are well equipped.
Response from Property: Dear Valued Guest, Thank you for taking the time to review your stay with us at Citadines Islington, London. We are so happy that you enjoyed your stay, your apartment and facilities, a home-away-from-home! We are very happy that you made good use of the complimentary tea/coffee facilities in the lobby, available 24/7.We look forward to welcoming you back soon. With Kind Regards, Shahin KaraashResidence Manager
Xuanma
Studio
Stayed in فبراير 2024
Couples
29 review
5.0/5
Outstanding
Posted on 20 فبراير 2024
I booked again. This hotel is very good. The room is very big. This time I stayed in a double bed + single bed. It was clean and the service was good. There is a restaurant bar on the first floor which is also delicious. I like it very much. , and the transportation is also convenient. It's just at the end of the main street. No. 16 goes to the airport. It's very good.
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Response from Property: Dear Xuanma,Thank you so much for your recent booking and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay once again at our hotel.It's wonderful to know that you found your room spacious and clean, and that the double bed + single bed configuration suited your needs perfectly. We take great pride in maintaining high standards of cleanliness and comfort for our guests.We're glad to know that you enjoyed our location in the lovely part of Islington. Being close to cafes, restaurants, and great shopping and boutiques adds convenience and allows our guests to truly experience the vibrant atmosphere of the area.We look forward to welcoming you back on your next visit!Elisabeta Soare, Assistant Residence Manager
Guest User
Stayed in سبتمبر 2023
Solo travellers
1 review
2.0/5
Posted on 12 سبتمبر 2023
1,500 pounds was stolen, probably by the hotel cleaning staff. He entered the room at a time when cleaning was not required. He called the police and refused to cooperate. It is not recommended to make a reservation. It was too uncomfortable.
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Response from Property: Dear Guest, We do hope you are well. We have conducted a thorough investigation since your allegation, we did suggest you report this to the authorities as we take these matters seriously if received. Our team members are long standing with us, and have been with us for many years, and such incidents have not occurred with us. Though in any case we still conduct a serious investigation with the team members who entered your room for cleaning, and constant follow up with these members and their managers. Sincerely, Residence Manager
Guest User
Stayed in سبتمبر 2023
Business travellers
7 review
2.5/5
Posted on 8 سبتمبر 2023
Not recommended, the room is not cleaned every day, and the price/performance ratio is low!
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Response from Property: Dear Valued Guest, Thank you for taking the time to review your stay with us at Citadines Islington, London. As we are an apart'hotel, we do offer weekly cleaning to our guests. And we are always happy to provide additional amenities on request. We do hope you enjoyed your apartment and the amazing location we are in. We do hope that we have an opportunity to welcome you back to London and one of other residences. With Kind Regards, Shahin Karaash, Residence Manager
Guest User
Stayed in يوليو 2023
Family
5 review
4.7/5
Amazing
Posted on 31 يوليو 2023
Lovely service apartment, I stayed here for 10 days. The location of the apartment is very safe, quiet and convenient. There are many good restaurants, coffee, shops, bakeries, supermarkets and bookstores within a 5-minute walk. It's a 10-minute walk from Ange Station on the black line. Everyone at the front desk is super friendly and helpful. I will stay again next time.
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Response from Property: Dear Guest, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Islington London! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kind regards, Ionel ONICA | Assistant Residence Manager
Anonymous User
Stayed in أكتوبر 2022
Solo travellers
14 review
5.0/5
Outstanding
Posted on 5 يناير 2023
I have been living here without renting a house in London. This is a pet-friendly hotel. There are also takeaways nearby. You can order some Chinese food and milk tea. It’s also a quiet place. The kitchen utensils in the room are fully equipped. Cleaning services are provided every week and bedding is changed.
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6/8
Response from Property: Dear Guest,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Citadines Islington London! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Kind regards,Ionel ONICA | Assistant Residence Manager
Guest User
Stayed in يوليو 2023
Couples
8 review
4.0/5
Very Good
Posted on 25 يوليو 2023
Good value for money in London
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Response from Property: Dear Valued Guest, Thank you for sharing your positive stay and experience with us at Citadines Islington, London! We are delighted to read that you were well looked after by our team and that you enjoyed the facilities within your apartment. We thank you again for choosing to stay with us and we look forward to having you back soon. With Kind Regards, Shahin Karaash, Residence Manager
Guest User
Stayed in أغسطس 2023
Solo travellers
8 review
5.0/5
Outstanding
Posted on 26 أغسطس 2023
big and clean room
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Response from Property: Dear Guest, Thank you so much for your amazing review and 5 stars with Citadines Islington, London. We are happy to hear you enjoyed your room. We look forward to welcoming you back soon. With Kind Regards, Ionel Onica, Assistant Residence Manager
magsb212016
Stayed in أغسطس 2024
Couples
5.0/5
Outstanding
Posted on 26 أغسطس 2024
Great hotel in lively Islington but situated in quiet street close to the Almeida Theatre. Lovely common areas with free tea and coffee all day. Large comfortable room with small kitchen area. Close to all amenities. A perfect place to stay.
Response from Property: Dear Magsb212016, Thank you for your wonderful feedback and for highly recommending Citadines Islington. We're thrilled to hear that you had a very comfortable stay and enjoyed our convenient location in the heart of Islington. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! It's great to know that you appreciated our quiet street location, close to the Almeida Theatre, and found our common areas with free tea and coffee to be lovely. We're also pleased that you enjoyed your large, comfortable room with a small kitchen area, and that you found our proximity to amenities convenient. Thank you for choosing Citadines Islington as your preferred location to stay. We look forward to welcoming you back in the future. With kind regards, Elisabeta Soare, Assistant Residence Manager
Dreamer136786
Stayed in أغسطس 2024
Family
5.0/5
Outstanding
Posted on 26 أغسطس 2024
Whenever I visit London, I stay at the Citadines in Islington. Fantastic location and amenities. The staff are super friendly and helpful. Free coffee and tea 24/7. The rooms facing the Japanese garden are very special. Highly recommend!
Response from Property: Dear Dreamer136786, Thank you for your fantastic feedback and for considering Citadines Islington the best place to stay in Islington! We're delighted to hear that you consistently choose our hotel whenever you visit London and that you enjoy our fantastic location and amenities. It's wonderful to know that our friendly and helpful staff, along with the 24/7 free coffee and tea, have made your stays enjoyable. We're also pleased that you find the rooms facing the Japanese garden to be very special. Thank you for highly recommending us. We look forward to welcoming you back to Citadines Islington on your next visit to London. Kindest regards, Elisabeta Soare, Assistant Residence Manager
Jeffrey D
Stayed in يونيو 2024
Couples
5.0/5
Outstanding
Posted on 25 يونيو 2024
Terrific location, close to The Angel Underground, with good bus service on Upper Street, and not far from Kings Cross/St Pancras for major train connections. We stayed in a Studio Deluxe room which was just great, with a little kitchen for snacks when we didn't feel like going out, or getting up early. The service was great, and the price very reasonable. The Angel area is full of boutique shops and great restaurants and pubs, all in walking distance. Unconditional recommendation.
Response from Property: Dear 203jeffreyd, Thank you so much for your amazing review and recent stay with us at Citadines Islington, London. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are also so fortunate in our location, in the heart of Islington, and surrounded by many restaurants, bars and public transport. We are so happy you enjoyed your apartment and facilities. We look forward to welcoming you back soon. With Kind Regards, Shahin Karaash, Residence Manager
441melaniey
Stayed in مايو 2024
Couples
5.0/5
Outstanding
Posted on 30 مايو 2024
We stayed in a twin studio in April 2024 for 2 weeks. This was a great option for a longer stay given there is a small kitchen and a (somewhat expensive) laundry on site at the hotel. We appreciated being able to do our laundry when needed. The location is great - very close to a number of good restaurants and shops; but also very very quiet. There are two tube stations within a 10 minute walk or buses just a few minutes away. There were a few odd things that were rectified upon asking - a small dining table with only one chair (a second was brought up when we asked). My only issue was the very strong smell of the laundry detergent in the self-serve machines that permeated when laundry was then brought back to the room. As an asthmatic I really struggled with this - we had our windows opened most of the time but this would not be an option in winter. We enjoyed breakfast each day in the downstairs area and the staff were all very nice and accommodating.
Response from Property: Dear 441Melaniey, Thank you for taking the time to share your feedback about your stay in April 2024. We're glad to hear that our twin studio was a great option for your extended stay, with the convenience of a small kitchen and on-site laundry facilities. We understand the importance of having these amenities available for longer stays. We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We understand the importance of providing a clean and pleasant environment for our guests, and we're pleased that it met your expectations. Creating a positive atmosphere is also important to us, and we're glad that you found our hotel's ambiance to be cool and enjoyable. We apologize for the initial oversight with the dining table and the single chair. We're glad our staff promptly rectified the situation and provided a second chair when you requested it. Your feedback helps us improve our services and prioritize the needs of our guests. We're sorry to hear that the strong smell of the laundry detergent caused difficulties for you as an asthmatic. We understand the importance of air quality and will explore alternative options to minimize any potential discomfort caused by the laundry detergent smell. It's wonderful to know that you enjoyed breakfast in the downstairs area and that our staff were accommodating and pleasant throughout your stay. We appreciate your kind words and will share your feedback with the team. Thank you again for your feedback and for choosing to stay with us. We value your feedback and hope to welcome you back for future stays. Kindest regards, Elisabeta Soare, Assistant Residence Manager