Arrived at 12 and asked if it was possible to check in early. We were told yes but it would be £10. When we said that we would like to check in early we were told we couldn’t (why tell us about the early check in fee?) she told
Us to come back in an hour and we could see if it was possible to check in then. We came back at 13:30 and asked if we could check in.
She sat on the computer and phone, not saying a word to us just let us stand there. When we asked again (“would it be possible?”) she dismissively said “I am checking with housekeeping. Then after 10 minutes she said no!
No eye contact, no politeness, No offer of a coffee while we waited, no explanation. Overall a really negative encounter.
There were 4 of us checked in but only 3 towels and 3 pillows. I asked for more and the first response was “I don’t think we have any”. After a while it turned out there was enough but it meant that we couldn’t go to bed while we waited which was quite frustrating - especially as we had waited so long for the room earlier!
The room was generally clean but there was no handle on the toilet door and a smell of drains.