28-36 Glenthorne Rd, Hammersmith and Fulham, London, United KingdomView hotel details
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Guest Reviews of Heeton Concept Hotel – Luma Hammersmith
8.7/10
Very good
147 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.0
Service9.0
Cleanliness8.7
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All reviews(147)
Positive reviews(140)
Reviews with photos/video(29)
Clean and tidy(34)
Easy to get around(34)
Awesome stay(24)
Close to metro(24)
Convenient location(22)
Great value for money(11)
Friendly front desk staff(8)
Shower difficult to use(6)
Negative reviews(7)
Guest User
Lite Double Room
Stayed in Dec 2025
Travelling with friends
1 review
9.0/10
Great
Posted on Jan 7, 2026
Great location , very easy to commute in and out to London , close to High Street , plenty of shops. Staff are very friendly and nice. Hotel is clean and smell so nice when we enter the reception area.
One thing let us down was the toilet , shower and toilet are separated , shower cabin was very small, need to change clothes outside the shower room.
Guest User
Superior Twin Room
Stayed in Nov 2025
Solo traveller
34 review
9.0/10
Great
Posted on Dec 31, 2025
This is an economy hotel in Fulham, London, and it's truly budget-friendly. Firstly, the room size is quite small, though most London hotels, apart from luxury ones, tend to have compact rooms. Secondly, you have to leave towels by the door with a note if you want them replaced, otherwise they won't be. Thirdly, breakfast is provided, but it's comparable to the packed lunches you'd take on a primary school field trip, and you can only grab a bag to eat it back in your room. Fourthly, I noticed the housekeeping staff looking much like those from a local 'light cleaning' service, bringing their own trolley cases into the rooms to clean. On the bright side, the price isn't too expensive, and it's close to the subway station.
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Guest User
Luma Twin Room
Stayed in Nov 2025
Travelling with friends
7 review
9.0/10
Great
Posted on Dec 18, 2025
Convenient and affordable price for a short stay in London. Explained the Christmas market in winter time and absolutely love it.
Guest User
The City Four Room
Stayed in Nov 2025
Family
5 review
10/10
Outstanding
Posted on Dec 12, 2025
With breakfast included, this is a worthy choice in London. The breakfast is simple yet delicious. Location is excellent with easy access to Piccadilly and Districy line that you can easily travel around London town.
Definitely an affordable choice for budget travelers
Guest User
The City Four Room
Stayed in Oct 2025
Family
3 review
10/10
Outstanding
Posted on Nov 25, 2025
Hotel is conveniently located at Zone 2 of London, Hammersmith station, ease of accessibility to downtown London and even to St Pancras Kings Cross station, mainly, with the use of Piccadilly Line. No qualms about putting up at this hotel the next time we come to visit again.
Guest User
Luxe Triple Room
Stayed in Oct 2025
Couple
1 review
9.0/10
Great
Posted on Nov 2, 2025
Nice hotel,lovely , Clean and modern room, close to the train station. Close to restaurants and shops. Doors don't have a double lock from the inside function for security and welcome and goodbye from staff was minimal.
Guest User
Superior Twin Room
Stayed in Aug 2025
Family
8 review
8.5/10
Very good
Posted on Sep 18, 2025
The hotel is conveniently located near the station, and the staff were very friendly. While the bathroom was a bit small, the room itself was clean and pleasant. A microwave in the room was a nice bonus.
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Imalion974
Luxe Triple Room
Stayed in Dec 2025
Business traveller
15 review
10/10
Outstanding
Posted on Jan 21, 2026
Always good
Guest User
The City Four Room
Stayed in Dec 2025
Travelling with friends
5 review
9.0/10
Great
Posted on Feb 5, 2026
Staff were accomodating as they gave me the room i requested also they kept safe the earrings I left the last time. Very trustworthy people. As always location is convenient near the station and rooms are spacious we even managed to practice our dance for tiktok
Kooper T
Superior Double Room
Stayed in Nov 2025
Couple
9 review
10/10
Outstanding
Posted on Dec 6, 2025
Staff friendly , helpful.
Anonymous User
Luxe Triple Room
Stayed in Dec 2025
Family
21 review
9.5/10
Amazing
Posted on Jan 28, 2026
This hotel is really perfect for family. The room is quite spacious and well maintained. The staff members are very kind and helpful. They even helped us check in early with our baby.
The location is a little far from main attractions. However, supermarket and few shopping markets are very close by. The area is also very nice. Main train station is literally 7 min away by walk. Would definitely come back again.
Rou19
Superior Double Room
Stayed in Dec 2025
Solo traveller
6 review
7.5/10
Posted on Jan 30, 2026
The location is perfect, but the bathroom is a bit too small. All the large mirrors in the room are darkened, which is very inconvenient.
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Maha Philip
Superior Double Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Sep 8, 2025
Very nice area, close to everything.. underground, buses and shops all in 5 min walking distance
The room is clean and nice as well
Guest User
The City Four Room
Stayed in Dec 2025
Family
1 review
9.5/10
Amazing
Posted on Jan 27, 2026
Great stay ar a very reasonable price. Had everything we needed and all with smile.
Would stay again.
Guest User
Superior Twin Room
Stayed in Dec 2025
Travelling with friends
3 review
9.5/10
Amazing
Posted on Jan 19, 2026
I rarely write reviews because I'm a lazy person, but I genuinely recommend this hotel. It's clean and hygienic, and very comfortable to stay in. The metro station is also very close, and the bus stop is right downstairs. The only minor downside might be that the shower room is a bit small. It's highly recommended, trust me.