To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.8
Service8.8
Cleanliness9.1
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All reviews(89)
Positive reviews(84)
Reviews with photos/video(18)
Great service(24)
Awesome stay(22)
Quiet & comfortable(13)
Easy to get around(12)
Convenient location(11)
Classy environment(9)
Close to train station(6)
Negative reviews(5)
Guest User
Superior Queen Room
Stayed in May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jul 1, 2026
The space was larger than I expected, with full amenities, and it was very clean and tidy. Highly recommended!
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Response from Property: Dear Guest,Thank you for reviewing your recent stay at The Wellington and for your kind recommendation.It is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Wellington in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Anonymous User
Superior Queen Room
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 30, 2026
Excellent Hotel with amazing staff. The location felt safe and secure and only a short walk from Victoria Station.
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are absolutely thrilled to hear that you had such a fantastic experience and that our hotel and staff exceeded your expectations. We look forward to welcoming you back to The Wellington on your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
热刺
Superior Queen Room
Stayed in Apr 2026
Couple
2 reviews
9.5/10
Amazing
Posted on Jun 4, 2026
Great and very convenient, especially since we walked everywhere in London and barely used public transport. The staff were nice, but they didn't automatically replenish the bathroom amenities each day; you had to ask for them.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our convenient location and found it easy to explore London on foot. It is also wonderful to know that our team made a positive impression during your stay.We appreciate your comments regarding the replenishment of bathroom amenities and will share your feedback with the relevant team for review.We hope to have the pleasure of welcoming you back to The Wellington on your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Michelyn
Superior Queen Room
Stayed in Apr 2026
Couple
24 reviews
6.5/10
Posted on May 28, 2026
Nice Place to stay and a quiet room, nice food, not far to walk to the restaurant, train station, and some tourist spots just within walking distance away
Response from Property: Dear Michelyn,Thank you for taking the time to share your experience following your recent stay at The Wellington.We are delighted to hear that you enjoyed the quiet room, good food, and our convenient location close to the train station, restaurants, and local attractions.The team at The Wellington will look forward to welcoming you back on your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Apr 2026
Couple
18 reviews
10/10
Outstanding
Posted on May 18, 2026
The room was lovely and came with a kettle, and they even provided complimentary bottled water, which you could ask for more of at the front desk. The front desk staff were really nice. The only downside was that the room was a bit cold, and the air conditioning didn't seem to work. It's about a 10-minute walk from the subway station, but it's still quite convenient for visiting attractions.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.We are pleased to hear that you enjoyed the comfort and amenities of your room. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Feb 2026
Couple
4 reviews
10/10
Outstanding
Posted on Mar 30, 2026
We stayed for one night at the Wellington Hotel and everything was absolutely immaculate from start to finish. It was a special trip for our anniversary, and the team went above and beyond to make it memorable. We were pleasantly surprised with a thoughtful cake and a lovely card waiting for us, which was such a kind and personal touch. On top of that, we were generously given a room upgrade, which made our stay even more special.
The hotel itself was spotless, beautifully maintained, and very comfortable. The service throughout was excellent—professional, warm, and attentive.
A special mention has to go to the male receptionist who arranged everything for us. He was incredibly welcoming, friendly, and genuinely cared about making our stay perfect. His attention to detail and kindness did not go unnoticed, and he truly made a difference to our experience.
We can’t thank the team enough and will definitely be staying again. Highly recommended!
Response from Property: Dear Guest,Thank you for reviewing your recent stay at the Tower Suites and for your kind recommendation.It is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we exceeded your expectations.We always endevaour to create a warm and welcoming environment for all our guests, and we are pleased that our staff's efforts made your stay memorable. We will certainly share your kind words with the team.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back for many more stays in the future! Until then, we remainWith kind regards,Blue Orchid Guest Relations
zw1003
Superior Queen Room
Stayed in Apr 2026
Couple
5 reviews
7.5/10
Posted on Jun 1, 2026
Service not bad. Cleanliness ok.
Response from Property: Dear Zw1003,Thank you for taking the time to provide feedback following your recent stay at The Wellington.We are pleased that we generally satisfied your expectation.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
Guest User
Executive Twin Room
Stayed in Jun 2026
Family
5 reviews
10/10
Outstanding
Posted on Aug 6, 2026
The hotel's location is excellent, within walking distance to all the main landmarks. The environment and service are great, and the rooms aren't small. It's also very quiet.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your kind feedback. We are pleased you enjoyed our excellent location, spacious room and peaceful surroundings, as well as the service from our team.We look forward to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Todoor
Superior Queen Room
Stayed in Jun 2026
Travelling with friends
71 reviews
8.0/10
Very good
Posted on Jul 19, 2026
Everything is nice I love that hotel location is 20 mins to Big Ben by walk maybe this is my 10th night at this hotel but even I make 1hour late check out they asked for 20pounds, I lived that once in my life :(
Response from Property: Dear Todoor,Thank you for your continued loyalty and for choosing to stay with us on so many occasions. We are pleased that you enjoy the hotel and its convenient location within walking distance of Big Ben.We regret that the late check-out charge caused disappointment. Late check-out is subject to availability and may incur an additional fee, as the room must be prepared for the next arriving guest. However, we appreciate your feedback and will share it with the team.We look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Nov 2025
Couple
2 reviews
10/10
Outstanding
Posted on Dec 30, 2025
The hotel environment is excellent, with clean and tidy streets and comfortable courtyard space. It's conveniently located, very close to both the train station and the subway, and also near Buckingham Palace, all within walking distance. The room interiors are appropriately comfortable, the view from the window is beautiful, and the room service is very attentive. A highly recommended hotel!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback regarding your recent stay at The Wellington by Blue Orchid. We are delighted that we fully satisfied your expectations and pleased to note that you enjoyed our location, views, comfortable rooms, and the service provided by our team.We take this opportunity to thank you for choosing to stay with us and for your kind recommendation. We will look forward to welcoming you back in the future. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Anita McIver
Executive King Room
Stayed in May 2026
Couple
13 reviews
9.5/10
Amazing
Posted on Jul 23, 2026
It is hard find a hotel in London with large rooms and customers garden court yard (with TV’s), so spacious for relaxing. Great people and delicious Indian restaurant at hotel. Thoroughly enjoyed it. For once I got what I expected I was paying for.
Response from Property: Dear AnitaThank you for your wonderful feedback.We are delighted that you enjoyed our spacious rooms, relaxing garden courtyard and the delicious Indian cuisine served at the hotel. It is especially pleasing to know that your stay met your expectations and offered good value.Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Executive Twin Room
Stayed in May 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jun 21, 2026
The location was incredibly convenient, with Buckingham Palace and Big Ben within walking distance. Plus, Victoria Station and St. James's Park Station were both just a short walk away. Breakfast typically started at 7 AM on weekdays, but on Sunday, it was 8 AM. I had an early flight from Gatwick and was worried about missing it, but the hotel kindly prepared a takeout breakfast for me just after 7 AM, which I really appreciated. Overall, it was a very satisfying stay.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your lovely feedback.We are delighted to hear that you enjoyed our convenient location and had a satisfying stay with us. It is also wonderful to know that our team could assist with a takeout breakfast ahead of your early flight.We truly appreciate your kind words and hope to welcome you back to The Wellington on your future trips to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Executive Twin Room
Stayed in May 2026
Other
1 reviews
9.0/10
Great
Posted on Jun 18, 2026
Stayed in an executive twin room for 3 nights with a relative. The room was spacious, my only concern was there was very little room between the two beds. We had a lovely view of Vincent Square. The hotel staff were friendly, polite and attentive. Good choice of food provided at breakfast. Hotel is 10 minutes from trains/tubes/buses and ideal for sightseeing. Good restaurants nearby. We spent our last evening in the courtyard watching England v Croatia, great atmosphere.
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us.We are delighted to hear that you had such a fantastic experience and that our hotel and team exceeded your expectations. Thank you once again for your thoughtful review. We look forward to welcoming you back to The Wellington on your next visit to London. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Queen Room
Stayed in Dec 2025
Couple
1 reviews
10/10
Outstanding
Posted on Jan 4, 2026
Wonderful friendly hotel in a great location. Will definitely consider using again.
Response from Property: Dear Guest,Thank you for reviewing your recent stay at the The WellingtonIt is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Guest User
Superior Single Room
Stayed in Apr 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on May 23, 2026
This hotel is in a great location- the area is quiet but there are cafes and restaurants within a 10 mins walk (right by the tube). The hotel itself is lovely - very clean and well maintained and the staff are helpful and kind. This will be my go-to spot for future trips!
Response from Property: Dear Guest,Thank you for such kind comments. We are pleased to hear you found our location suited your needs and that you enjoyed our facilities and found our staff professional. We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back to The Wellington in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations