Hotels near Maida Vale in London

This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.

Adore this hotel and always lovely to stay here and meet the friendly staff. Conveniently located near to either Maida Vale tube station (Bakerloo line) or St John's Wood (Jubilee) and a short walk to Abbey Road Studios, ”The Beatles” crossing, Lords Cricket Ground and Regent's Park. Not too far from Hyde Park/Marble Arch/Oxford Street either. Rooms refurbished since I was last here pre-pandemic and it makes such a different to them. Super clean, also comfortable beds and modern showers / bathroom. Bar and Italian restaurant next door integral to the hotel (Carluccios). Can get a glass of wine to take to your room after it's closed if you ask at reception (thank you). Not a great deal immediately around the hotel but if I'm away for work this isn't an issue as Carluccios is good enough. Even if on vacation, it's a short 15 minute taxi ride to Oxford Street. Wonderful breakfast choice in the morning also in Carluccios but run by the hotel staff. Everything you could imagine you would want for breakfast and a big enough space not to have to queue for a table. Seems a safe affluent area (certainly between the hotel and Regent's Park). And a nice old tin church on the walk from Maida Vale to the hotel! USB charging points in the (at least refurbished) rooms. Oh and in the summer on hot days they give you free ice creams!

Had booked this through work so was booked through a booking system (click travel). There is a company card attached to each booking for the hotel to take the required payments. Upon arrival I was asked for ID which I found off as I hadn’t been asked before but that fine. I was then told by the guy on reception that I needed to pay the full price of the room for ‘their insurance’. I swiftly told him it was precooked and paid for to which he replied “oh click travel, okay I’ll take the payment now”. Unfortunately because of my experience staying here I feel he was trying to be a bit sneaky in terms of payment. So room payment sorted, I was then abruptly told there was no food and the lift was out of order (I was on the 4th floor). The lift was subsequently broken Monday, Tuesday and fixed on Wednesday. I get to my room to find the air conditioning did not work and for some reason the windows were bolted shut and you could not open them. The weather was particularly hot on these days which made the stay extremely uncomfortable. I asked on Tuesday morning if somebody could look at the AC he took an uninterested note of it and surprisingly nobody bothered to look or fix it. The room was not clean, there were stains on the walls, blinds were dirty and the shower head disgusting. I did not eat breakfast nor did I touch the tea/coffee in the room I ate all my meals out due to lack of facilities and cleanliness of the room. I would not recommend this hotel and don’t let the 4 stars fool you, I’ve stayed in holiday inn’s & travelodges with a hell of a lot more about them. £130 a night, you get nothing but I a boiling hot uncomfortable, unclean room to stay in. Read the reviews people and don’t waste your time. The Marriott is a bit pricier a stone throw before this hotel and you are better off paying a bit more.

Walls were not clean when we arrived and lots of cobwebs on door surface especially around metal frame. We had to check out at 11 so plenty of time for rooms to be cleaned and turned around. Bedclothes are extremely old and worn. They should be replaced as they look like they were bought and in use since the last century, an old relative is only person who I would imagine has such textiles. Beds were very small so again when was the last time furniture was updated. Bathroom was ok but very old shower. Overall the price vs standard of accommodation does not match up and I would recommend only visiting this hotel as a last resort. With more investment, it could be better as the location is quite good.

I chose this hotel for my family vacation based on the Comfort Inn name. We have always enjoyed the quality of Comfort Inn hotels in our previous travels. This particular hotel does NOT live up to the Comfort Inn name. It didn't feel structurally sound nor safe. The floor felt like it was crumbling under our feet in certain areas of the room. It sounded like people walking above us were going to come through the ceiling. The carpet was filthy. We could not see out or open the window -- it appeared to be nailed shut and there was something hanging over it on the outside. Breakfast options were extremely limited. So disappointed! BTW, we stayed in room 101.

The reception and lobby operate like a train station,lots of people arriving and leaving arround the clock.the lobby is small and crowded, so you can not simply sitting and enjoying the bar. Breakfast buffee is somewhat less crowded and there's fine verity of food. We got a suite on the 4th floor,a fine large room, with lots of furniture,but the storage places for clothes almost non existing. It is as if the closet,open one , is only planed for buissnessmen,who hang their suits! Not enough light above the mirror for a woman, to put some makeup. Bathroom good size but the door is not closing easily. The taxi/bolt sevice is awful.we had to wait for a cab 15 to 20 minutes, mayby the location is problematic, and walking to the nearest tube swiss cotage, took ne 12 minutes. The staff was very nice and helpfull!

Room was clean and good. Lots of storage spaces for your stuff. Staff were really nice and humble. And location was really convenient and very close to Paddington station. The only downsides were room service and breakfast. We stayed there for 3 nights and they didn't even clean the room once, even after requesting them to. Instead they gave us bin bag to empty our own garbage bin which felt really weird. The breakfast was sooooo bad. We mostly had breakfasts outside even though we paid for breakfast (included with room booking). I felt they can improve the breakfast for the price we are paying. Even the cheapest hotels have proper English breakfast.

We stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.

Great location right opposite the Paddington underground station. Room was clean and spacious with tea and coffee facilities…. The room has air conditioning that you can control unlike the other Hilton at tower bridge they had set temperatures. Obviously to save money.. the only let down was I tried to get some milk for tea around 11pm nobody answered the phone besides room service who told me to contact housekeeping … I ended up buying a bottle of milk from a shop opposite the hotel … even reception was not answering

Tea/coffee facilities in the room would have made a difference. kind of expect at least a kettle and a cup with a few tea bags. Great location for Hyde Park, Notting Hill area with Bayswater tube a 4min walk. I am OK with stairs but the lack of lift could catch people out especially if on the top floor, steep stairs and lots of them. Would come back to. Room clean with no issues at all.