Beech Hill Country House Hotel

Had my wedding here in December 2024, during storm daragh so I couldn't have my wedding outside even though the weather was actually fine. Didn't get any pictures outside which is why I choose the venue for the beautiful grounds. Our main meal food was tough and over cooked some guests meals were ok but as the wedding couple ours was awful. Didn't have our sweet treat table or sparklers, so much was missing from our day and when speaking to the manger after there was no reasons or apologies. I had a lot of DIY for guests to look at and explore and it was all shoved in a corner where no one could see. Kids corner had nothing in it. We were supposed to get so much of the details around Christmas and nothing except a few trees resembeled that it was winter time. The staff were ok on the day but once it was over it was like they got their money and didn't care anymore no one to say goodbye when leaving or anything. I wouldn't recommend it for anyone and It was supposed to be a dream day which in my case I didn't enjoy a lot of due to so much missing.

Beechhill was the first venue we looked at and the last. The surrounding countryside and grounds are beautiful. When she found that Beechhill had a woodland, lake house, a historical house and a marquee; it was a simple choice. My wife had in her heart a vision she wanted to create, and with the help of Lucy, and such an amazing, combined team of other brilliant & helpful professionals, her wishes came true. The location for exchanging vows was varied & all beautiful, including the backup options. We chose the outdoor forest, though the lake house was our second favourite; all locations had a backup elegant indoor hall also. I would mention at this time, that the assistance in helping us seek arrangements for guests both at the start of the ceremony & otherwise was impeccable. Our guests were legendarily troublesome to deal with. The venue was also able to provide us with fantastic decor, such as floral arrangements, aisle runners, and altar decorations. They also had additional vendors who we could had contacted, but their package offerings were fantastic. The menu at Beech Hill was also fantastic. From appetizers to desserts, there’s something for every person’s taste. On our tasting night, we were treated to several different selections across each plate, that all could have been chosen. All the dishes arrived in good time & without any noticeable mistakes, showcasing attention to detail. The quality of the food and the flavors was remarked upon by many guests; including the bao bun & the pork, alongside all the dessert options from the in-house pattersie chef. The reception service efficiency was also very good. The staff at Beech Hill were able to anticipate most needs, keep things moving smoothly, and maintain a professional demeanour throughout. I would give special mention to the operations manager Kevin during the day. In summary, Beech Hill delivered a reliable and commendable experience. I would like to note that the ground and surroundings were perfect for the photographs, including the gardens, lakes, courtyards, scenic backdrops, well-maintained grounds. The hotel accommodations was also very nice; each room was comfortable and clean. Any amenities required on the day for both wedding parties were also on hand. We cannot speak highly enough about the staff responsiveness and hospitality. I think it is also worthwhile adding a separate review on the after-party venue. Beechhill does have a separate spacious marque for dancing, music, and late-night celebrations. This allowed our late night atmosphere to go well, in both the cozy lounge & lively dance floor. Beechhill also offers a good transition from the reception to the after-party, with food & a late night underground bar. The whole experience up to the day was about as low-stress as it’s possible for a wedding to be – alongside putting us us in touch with all the suppliers. Every one of which was excellent and managed a lot of the organisation for us. That left us free to enjoy

Ive sent this review to the hotel only to be met by an email basically stating itll not happen again that makes up for none of the treatment we recieved and unfortunately would not recommend a stay to any of our friends or family in the future Good Evening Now that it has been a few days and dust has settled ,we wanted to touch base. My name is Danielle and my best friend got married in your hotel on Saturday August 5th. I was the maid of honour at this wedding and myself and my partner and I were very excited to spend the evening in the hotel as I'm a big fan of your page, and everything always looks stunning. To make things easier, I contacted via my email thread from the original booking asking if I could make payment on my room earlier. A link was sent to me and was very easy to use. I then responded to the email thread advising that the payment was made, and I had a very prompt response from your team advising that payment was received and your system updated . ( All evidence attached) As I was part of the bridal party on Saturday, I was unable to be there when it was time to check in as we were getting photos on the grounds. When we make our way down, my partner informs me that he was told he can't check in as payment hadn't been made. He then came to me where i was able to send him a picture of the payment, successful receipt, and also the email thread to be then told he was still unable to check in. The hotel was very busy due to a wedding of 150 and what I will say is that it was very embarrassing for him to be told payment wasn't made. Again, as I said between out meal cake cutting and first dance, I was unable to get up to the hotel until i fulfilled my maid of honour duties. So, at 10.10pm i walked to the main desk there was no one there. There was a staff member sitting on the sofa at the front door with headphones and an I pad. Upon waiting a few minutes, I had to approach him. He went and got the bar manager, and this took another 5 minutes. Instead of my partner speaking, I did explain the scenario, and could we please check in. He was told no note had been left he wasn't sure what to do. My partner at this point was slightly irate explaining it's now 10 20 pm. we have paid £170 pounds, and we still have no room. Your staff member then used the words because uour maid of honour ill take your word you've paid even though i also showed evidence. I was made to feel like a favour was being done when, indeed, this was no favour. Whilst my partner tried to explain why we are frustrated, your staff member proceeded to answer his mobile phone again. This should have waited until I was dealt with. He then grabbed a piece of paper from printed scribbled things done made me sign my name, the conversation then proceeding in his saying well " if you dont want your room dont take it". I've worked in many customer service roles, including at the management level, and I felt like this was not the best Yous had to offer. Upon going to c