Checking into the Premier was easy. I walked down a corridor leading to the hotel area, found the Premier and met some nice folks who checked my reservation. However, I was a little surprised by the room. It me a minute to realize that 1) it was not what I ordered, and 2) the room adjacent to it was the room that I did order (a maid was working in there). The room I was in was for a person with a wheelchair handicap. But I was too tired to bother the staff regarding it, and kept the room. The wifi in that room was horrific - it kept going in and out repeatedly.
The hotel's restaurant was both hit and miss. Some of the meals I ordered from there were spectacular. But I was disappointed by its version of fish and chips. The fish was severely overcooked, and the fries were cold. But I'd still eat there.
Having a Costa Coffee in the place was a plus! They did provide some delicious drinks as well as an array or pre made sandwiches and cakes. A little pricey, but worth it.
I did re-book, and in the process, was placed in a seventh floor room that included a refrigerator and access to the Premier Hotel's paid wifi. That wifi was admittedly better, but it was also a bit of a chore, having to input new access codes for each day I was there. But the room was definitely a step up from the other room.
The staff there were very friendly, but there was one situation that almost made me miss my flight. I had an early flight to Germany, and had to go to another terminal. Unfortunately, whatever paid shuttle they had to take you from one terminal (I was in the Premier Inn Heathrow Airport - Terminal 4. My next flight was in Terminal 5) to another. I asked about catching it, and when I went to the waiting area, I never saw it. But I caught the free Airport shuttle and eventually got there.
Overall, I would stay there again.
Very Good
208 Reviews