Hotels Near Mura in Los Angeles

I have booked and stayed in Doubletree by Hilton Los Angeles Downtown for 3 night. it's great location. near Union train station and subway. The little Tokyo is just around the corner. also 7/11 store just opposite road. The staff is very helpful. I definitely will come back again.

07/26 (approximately 1pm) in room 1525: One of the four guests in our room discovered what appeared to be a bedbug in the sheets in addition to a blood stain. She caught it, bagged and sealed it, and immediately reported it to the hotel who sent up Gabriel, the head of security. He claimed that in his experience, bed bugs are not visible to the human eye (which is untrue). The hotel reached out to Ecolab for an inspection and let us know that it would probably take place on the same day in the afternoon. They then offered us a temporary king bedroom (1621) until another double became available with no further instructions. We asked for plastic bags, packed and sealed our belongings, and left them in room 1525 along with the sealed bug. We bought new clothes and all took hot showers, doing our best as guests to prevent spread. When we asked that our items be heat treated, the hotel said we had to wait for inspection results. Adam, the assistant front office manager, provided us with the information that Ecolab would not be able to provide an inspection until the morning of 07/27, our checkout date. We finally got our new double room, 2313, around 9:43 PM on 07/26. I checked in with management on 07/27 at 8:08 AM about the inspection which they now claimed was in the afternoon. Because we needed to checkout, we insisted that all our clothes be heat treated. Brittany, the manager on site and Vanessa, manager of housekeeping, was able to accomplish that for us. At 1:09, we received a call from Abigail Santos, assistant director of housekeeping, letting us know that our room tested negative for bed bugs. I was relieved to hear the results but when I asked what the bug in the bag was, she told me that Ecolabs said it was probably a mosquito. It was definitely not a mosquito. It turns out they didn't check the bagged bug despite the fact that I mentioned how it was sealed and where it was it to every staff member I spoke to during this whole debacle. Abigail and I went down to 1525 to look at the sealed bug together. She agreed it wasn't a mosquito and let me know that they would do a second inspection. The hotel returned our heat treated belongings and we were ready to check out at 2pm on 07/27. I had a copy of the negative test results, but I also wanted a record that they did not inspect the bug that we found. When I asked the on-site manager Makayla for it, she simply smiled and said it wasn't available and that I'd be emailed the second inspection results. She said ”The first inspection result was negative for an infestation, but we can offer you a one day gift certificate for your frustrations.” I declined the offer. This was infuriating and it made me cry as I never asked for refunds or perks. I simply wanted them to acknowledge their mistake and to have a record of it. I requested that they respond to my text regarding the second inspection and after Makayla texted me that she would email me the results, I left the premises. My friends and

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Nice spacious room. Old building but well maintain. Location is in downtown, I have no problem with the hotel safety but you need to be careful when walking in surround area

Good location,no slippers, Los Angeles Grand Sheraton Hotel is excellent! The rooms are spacious and well-appointed, the staff is friendly and attentive, and the location is perfect for exploring the city. Highly recommended!

On my first night in this hotel, I was woken up at around 7 in the morning by two women having an extremely loud conversation in the room next to mine – even though I always sleep with earplugs on. I called the front desk and told them that two guests were being loud and that I couldn’t sleep because of it. The woman who answered my call said she’d send someone to tell them to keep it down. Nothing changed so I called back a while later and she said that the man she sent told her that he couldn’t hear anything unless he put his ear up to the door. I said that was insane because I could clearly hear the conversation from my bed and even more so when I slightly opened the door; there is just no way that anyone walking in the hallway wouldn’t have heard it. She remained quiet and I added “do you want me to take a video in the hallway?” just to prove that I was not lying and that what she said didn’t make any sense. I really don’t appreciate being gaslit by the hotel I’m staying in; I paid good money to be here and this employee is literally telling me that what I know to be true is somehow not. Their job should be to make sure I’m having a comfortable stay, not to deny reality! Anyway, she said she didn’t want me to take a video and told me that she’d go up herself along with the man she sent originally. A few minutes later, I heard knocking on a door, and the guests did lower their voices after that. I was able to go back to sleep until my phone rang a few minutes later. It was this same woman from the hotel telling me she told them to keep it down but that they weren’t fighting, they were just having a normal conversation. Ok? First of all, I never said they were fighting, I said they were being loud. Second, what does it matter if they were fighting or not? You can have a loud conversation or an argument at a reasonable volume, the point is that they should not be speaking so loudly. Third, they had already been told to lower their voices AND THEY DID, which enabled me to go back to sleep – so why are you waking me up with a phone call? I just saw this as more gaslighting, another opportunity to tell me that what she believed to be my version of the events wasn’t true – even though I clearly said “two guests are being loud” and never “two guests are fighting.” Needless to say, I will not be staying here again! I will say this, though: Milenia from the front desk was very friendly and helpful. I don’t remember the name of the employee that handled my call that day, but I interacted with Milenia when I checked in and when I checked out, and she was great. Edit: It has now been a week since I was there and I have not gotten my deposit back. This place truly cannot be any worse.

Great location and reasonably priced, we staid 3 days before continuing our trip. Rooms are clean and spacious, reception is on the 40th floor, so to get to your room you have to go up first, switch elevator and go down to your room. Sometimes a bit annoying because of the waiting All in all a recommended stay

Front Desk - Average, they are cool and get their job done, but make me feel that I may have ruined their day (; Bell Desk - Good, much better experience and they are friendly Cleanliness - Good Shower - Excellent, great and consistent hot water pressure Room - Poor Non-stop water pipe running noise from the air-conditioning. Non stop blinking message light on the phone. Housekeeping knocked on the door at 10:15 to rush you to check out (check out time 11:00am) Security - Poor. Non hotel guest was allowed to trespass in the lobby and guest lift. Will I stay here again - Probably, for price and location.

Nice, clean and spacious. Fantastic location however water pressure for shower could be better

This hotel is one of my favourites in Los Angeles to stay at as it’s located next to two decent shopping centers, is Beverly Hills adjacent, has efficient valet parking and the rooms are kept in good shape and tidy. The staff are very friendly and go out of their way to ensure you have a great stay. Although the rooms are not big, and the room phones take time to master the bathrooms make up for it as they have a decent setup and good quality amenities.