Hotels near OUE Skyspace LA in Los Angeles

When I first arrived I was telling the guy at the desk that I had two reservations I cancelled one, but there should be another that I have already prepaid. Well he pretty much was saying he don’t see a paid room as I have the confirmation receipt on my phone in my hand. the lady (his co worker) reviewed my receipt for the room purchase and searched by my middle name. They found my reservation… okay, they were out of one beds. So we walk to our room and it’s literally a jail no city view, just a view of other hotel windows and a vent on the second floor. I mean that’s ridiculous for the price so make sure y’all checking the view before paying all that money! Remind you the guy already pushed back on me regarding my prepayment so was he being rude? I think so honestly. So I Go back to the desk to get another room with a better view because at this point I was disgusted, new room still have 2 beds but it was on 8th floor with a good view so I was okay with it, better than the first room. Going off of reviews and pictures I thought this hotel would be nice but it’s really old looking I made the best out of it but I would never book here again sorry not sorry.

The hotel was nice and clean but the hotel parking lot was full so we had to park at another place which was quiet inconvenient.

I had the pleasure of being assisted by Sylvia. She went above and beyond with assisting me with an early check-in. I’ve traveled to many places and not one took the time to take my number and offered to contact me when a room becomes available! But Sylvia did and I will never forget that!! So helpful and kind over the phone. I was able to check-in with her at the hotel and she was quick and remembered me from our phone conversations of an early check-in. She was great! Thank you Sylvia for your amazing customer service ethics and genuine kindness! It’s people like her that really are the face of the company. I will be back for sure!! I also would like to send a great appreciation and gratitude to the valet! I’m wasn’t able to catch his name but if I could describe him, he was a Mexican man, shorter and was quick as a ninja getting our car to us and the kindest ever! He was amazing and always had a smile on his face even though the weekend we stayed was Pride Week and the hotel was extremely busy! He definitely deserves some recognition as well.

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

Super comfortable staying! I planned stay 1 night but I stayed for while the trip in LA. in bathroom everything perfect Bedlinen super fresh and soft bed Style of room just cool Size a small but it’s acceptable Lovely restaurant downstair with good coffee at bar Location is convenient , next to Loui , Italian restaurant, and around the corner of the house bar with life music , excellent jazz band concert Ah I love it , definitely I’ll came beck

The front desk service of the hotel is good, but the hygiene condition is not very good. The bed sheets were not changed even after staying for 5 consecutive nights. When booking the hotel, the destination tax was clearly included, but when checking out, I was still charged 30 US dollars per night. Ctrip customer service promptly refunded me (according to the real-time exchange rate) Parking costs 60 US dollars a night. We parked in the parking lot behind the hotel. If you park before 12 pm until the next morning, you need to pay 40 US dollars. You can choose to park after 12 pm until the next morning. Then The price is $20. I have to say that parking in downtown is really expensive. The security around downtown is not very good either.

Near metro and grand Central station, hotel provided shampoo soap. Room Was clean. Room was a little tight for 2 person with 2 luggages. Downside was there is no convenience store or supermarket nearby which opens at night when we went back to our hotel.

This hotel, which actually its not, is very old and moldy and it feels/smells that way. This place was built in 1880 and it feels that way. Here are the issues with our stay. 1. We weren't told there was going to be a 'DJ' fest going on 2 blocks away at an park that started at 5 pm - 12 am, that the bass was so loud that we were on the 12th floor and it was vibrating the room. Basically like being in a war zone for 6 hours. 2. The lighting in the bath room and shower was like from a Physco movie. Very dim. 3. The connection for the phone was pulled out from the wall and had no cover. 4. The tv was so small about the size of a laptop screen, the beds were so far away had to sit in an uncomfortable chair to watch. 5. The 'Hotel' (again we don't believe it qualifies to hold that name) is centered in 'old' downtown LA, they have to lock the doors at 9 pm. On the street, extreme amount of homeless and not friendly ppl. Not a place I would stay with a family. We have two younger kids 13 & 9 and this was not a place I would recommend staying. 6. The AC didn't work, the 'maintenance' guy came by and said, 'well, yeah I guess its not cooling', said he was going to check and see if they could move us to another room, No such luck as they were booked due to the 'KPOP' concert at crypto.com center. 7. The 'continental breakfast' is a complete joke, they brought like a small 3 tier like tray that had like 2 cold crescent's and a couple of sauces on it. That was it. Most 'continental breakfast's include eggs, cereal, bacon, sausage, etc. 8. We ordered a simple breakfast of eggs, bacon, sausage, pancakes. There were only 5 tables occupied in the entire dining area. It took 45 mins to get our bfast and it was disgusting. The pancakes were burnt, the eggs were cold, the sausage tasted like it had been dropped on the floor and rubbed in some kind of cleaner. I stated the same to the server and she came back and the only thing they did right was to 'void' the check. After an hour of waiting and crappy food. McDonalds has a better breakfast than this place. This is by far the worst 'hotel' I've ever stayed at. I've stayed at better hotels in 3rd world countries that are 100 times better than this place. I've been to over 30 countries and this one is the worst ever. The best place I've ever stayed are hotels in Manali Philippines.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

The hotel is located at good spot, close to the metro. The elevator is always busy but staffs are helpful