Spring Arona Gran Hotel - Adults Only

This our sixth visit to the hotel which we always spend on the Up A few negative points since our last visit but also some improvements in different areas. We always book direct with the hotel which includes private transfers to and from the hotel this as changed to a bus service which is not working from lots of complaints form regular customers. Please Arona change back to the old way . Else you might find you loose customers especially the elderly holiday makers. Reception check in with Sophie was great she was friendly polite and check in was easy. The rooms are starting to show very tired in the decor and the furniture is looking old fashioned. No water in the rooms daily anymore . For what you pay for is a little poor . The landings do have water machines but we didn’t use them as people were saying a lot had bad tummy upsets using them . I think two bottles of water daily is not that costly. Also the maid service wasn’t the best they did the bare minimum nearly every day we were left with no teaspoons. The maids always left your room immaculate with towel sculptures in the past. The up has improved especially lunch with hot choices added and a few extras also the afternoon cakes have improved. Unfortunately our first few days the up was a bit messy with glasses cups extra not being cleared and most days no towels being put out . I think this was due to the boy man sitting on his phone all day long and not moving . We did discuss our concerns with Narrisa . Narrisa as always was fabulous a brilliant host. Also Sabrina at the bar she’s the best bar person on the Up. The food in the main restaurant is just has good as it’s always been can get very busy . The gala dinner had gone down hill which is a shame . Just a few minor adjustments needed to make the hotel perfect again , But we still love staying at the Arona Gran on the Up and will always return. It will always be our special relaxing haven.

This is truly a fantastic hotel. The rooms are not only comfortable and quiet but also exceptionally well-equipped (there's even a pillow menu!). The restaurants are absolutely beautiful, and the staff consistently deliver service that is closer to five stars than four. The spa is a lovely retreat and a perfect place to unwind. This was my first holiday where I had accessibility needs, and from the moment I booked, I felt fully supported. I am incredibly grateful to Anthony for his outstanding assistance in ensuring that everything went smoothly and seamlessly. From having a mobility scooter waiting for me at reception to having a table in the restaurant closer to my preferred buffet station, everything was taken care of with such thoughtfulness. I opted for the UP! Experience, which was nothing short of exceptional, particularly if you’re able to enjoy the terrace most days. It exudes a calm, luxurious atmosphere that really enhances the experience. Every member of staff I encountered was fantastic, but along with Anthony I would like to give a special mention to Neressa and Sabrina, whose kindness and attentiveness made my stay even more memorable. If I were to make a couple of suggestions for improvement: 1) The reception staff were lovely, but they seemed quite overworked, especially during peak check-in/check-out times, and 2) The only minor issue with the UP! Terrace was the frequent "pings" from phone notifications. Many high-end spas display signs requesting that phones be kept on silent, and it would be wonderful to see something similar here. Overall, I cannot recommend this hotel highly enough and will certainly be returning in the future. A huge thank you to everyone who made my stay so special.

A very comfortable hotel. Very clean, staff very attentive. Great for a walk out along the very flat frontage pass all the bars and shops. In a quiet area of Los Christianos. Entertainment at night can be a be a bit hit and miss, some good, some not so good. There is an amazing choice of food at breakfast and dinner. Omelettes cooked to order, English bacon, fried eggs, boiled eggs. Lots of different sausages. Numerous choices of fresh fruit and canned. Smoked salmon and also there is sparkling wine for you to help yourself. Lots of meats and cheese to choose from. Different breads, some gluten free foods and also diabetics. Different types of milk and also lots of yogurts. Evening meal - you are spoilt for choice, lots of fish to choose from, meats and lots of different vegetables. Desserts are amazing. If you have evening meal on Wednesday it is their Gala Night. A glass of fizz on entering, or orange juice - plus a rose for the ladies. The food is even better on this night with the choices being too numerous to list. As the hotel is an adults only hotel the peace and quiet on the UP terrace is fully appreciated. A nice treat to be able to relax up there. Drinks included, food non stop, safe free of charge and kettle plus Nespresso machine in the room. We have stayed as a couple and have also gone with friends - very relaxing.

Beautiful hotel great location very clean close to beach nearby shops and bars but not noisy poolside is spotless. New towels everyday. Great food buffet and full menu. Entertainment hall with great shows on. Friendly staff . Rooms cleaned every day

This hotel is classy! Don't come if you want to go to dinner in trainers & shorts/swimwear! The food is amazing! The evening entertainment is great! The average age is adult only 30-60+ Location is brilliant, above the 'walkway' near the Market & local shop. I can recommend this hotel!

The Spring Arona Gran Hotel is a luxurious and stunning hotel, we felt quite special during our stay over Christmas. Our room was spacious and exceptionally clean, we had the use of bathrobes and slippers, the bed was very comfortable, and the balcony was private and spacious. Pool towels were available and there was plenty of seating and sunbeds around the pool and bar area, where food was served throughout the day. The hotel staff were all very helpful and friendly, it was apparent to us that they enjoyed working there. We were on a B & B basis, there was lots of choice for breakfast, the food was hot and excellent. (There was a microwave for use if needed). Although we were on B & B basis, the Gala Dinner on Christmas Day was included in the holiday price, therefore we were able to experience the dinner selection and we were not disappointed, the choice of dishes and quality of the food was exceptional and our glasses were "topped up" with cava and wine all through the dinner service by the friendly restaurant staff. The hotel is in a quiet position and as it's adult only was perfect for a restful holiday. The access by the hotel lift down to the promenade was convenient where we could walk along to the busier parts of the resort for the shops, cafes, restaurants and bars, many serving traditional English food, other cuisines available too. All in all we could not fault this hotel and would definitely recommend it.