Dreams la Romana Resort & Spa

Loved the property and it's amenities. Staff is wonderful and kind. Food wasn't outstanding but always solid options which met our expectations for an AI Resort.

Service was not good. Room was dirty when we did check in , ac doesn't work properly . Alcohol not good. Price for trip expensive .

Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.

We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great. For the most part the staff was very friendly, we will go back.

Beautiful grounds, poor service, mediocre food Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself. However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service). Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online. Probably not going back again.

Beautiful property with nice dining options and plenty to do for a family with young children. Everything was super clean and the staff was very kind and helpful. We were happy with most of the food options (would not recommend the rib eye at The Grill, it was thin, dry and hard to eat). We did the Enclave upgrade which I felt was worth it for the addituonal meal options. We used the main pool most of the time though because it was better for our kids who are still young. Also the Enclave rooms are by where they have weddings and events, so Friday, Saturday and Sunday nights were quite loud until about 10pm or so...at least that was our experience so maybe inquire with the property about room location if that would bother you. Overall we really enjoyed our stay. The resort is beautiful and everyone who works there is so friendly and ready to help, they were all great!