Hotels near Maison Paternelle De Sainte Bernadette in Lourdes

The reception staff were very accommodating, although there was a problem with the lift. The girl offered us a choice of other room. She and her colleague were very helpful and helped us with our luggage as I was struggling with it. The guy at the reception went over and beyond to help us get around and advised us on places we could buy things. We ran out of bus fare and needed to get our currency changed. But he was very kind and offered us the change for our bus fares which we then returned after we got back to the hotel from our journey. Great staff . Very helpful. And this makes a lot of difference. Great location. I would definitely go back. Thanks to the lovely staff who made a difference!

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.

The hotel is very good and very comfortable and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and the room is clean and

Location, location, location. I like this hotel simply because of its proximity to the St. Joseph gate, you could even see the hotel from the entrance. We actually got a view of the sanctuary entrance from our room (620). Due to its location, there are lots of nearby restaurants and souvenir shops within the vicinity. Do note that we got 10% discount coupons on some affiliated restaurants and shops. The L5 bus stop is just by the sanctuary entrance, if you need to get around the city or to the train station. The Wifi was quick and reliable. Room was clean and comfortable, with air conditioning. Oh and I love the staff, they were very pleasant and helpful. We would book this again next time we visit Lourdes.

Appart hôtel très triste, de l’accueil aux chambres. Personnels qu’on dérange en posant des questions voir effrayé quand on s’approche. Aucun bonjour ou bonne journée quand on passe devant l’accueil. Pas la peine de leurs dire s’il y a un problème dans la chambre, elles ont réponses à tout. Nous avons eu une chambre PMR sans nous prévenir à l’avance donc appartement pas rénové et non conforme aux photos du site. Une salle de bain avec un rideau de douche, et un lavabo à hauteur de pmr donc pas pratique. Nous avons eu un dégât des eaux car la douche n’est pas protégé au niveau du sol et la tuyauterie était presque bouché mais malheureusement après 21h plus personne dans l’hôtel pour aider donc 1h30 pour éponger. Nous n’avons pas pu mettre l’eau plus de 2min à la fois dans cette douche mais heureusement qu’on avait une chaise dedans pour attendre. Pièce de vie sale avec des taches sur tout le canapé ainsi qu’une brèche sur tout l’accoudoir. Des trous dans les armoires et j’en passe. Il manquait aussi une table de chevet dans la chambre, donc les affaires personnels étaient au sol d’un côté. Extrêmement bruyant pour les chambres donnant sur la cour car des gens crient et ça résonne. Nous avons eu la surprise qu’une femme de chambre passe sans toquer et nous a vu tout nu et s’excuse mais rentre quand même pour juste changer le sac poubelle qui était presque vide.. Quand on va pour s’expliquer à l’accueil la réponse est « vous avez réservé avec expédia je peux rien faire » et finalement nous rembourse le supplément pour le chien mais c’est ridicule comparé à notre séjour sur place qui était à la limite de l’acceptable pour un 4*. La télévision est aussi grande qu’un ordinateur et placé super haut style motel, ce qui a rendu la télévision presque noir, il fallait être à hauteur de la télé pour apercevoir les couleurs. Conclusion : nous nous sommes pas senti accueilli et « l’appart » n’était pas le même que sur le site lors de la réservation avec ÉNORMÉMENT de défauts. Il faut réagir !!!

There was a literal brown sht trace in one of the beds the attendance was the worst one I’ve ever gotten, I’m ashamed to have chosen this as my hotel and receiving such a miserable experience from it. I went with my family (with elders and children) for one night, at the reception there was a lady (She had long braided hair and dark skin -just in case the hotel sees this so they know what type of staff they are working with), we were leaving to Paris at 7am on train the morning after so we asked her if it was possible for her to reserve a cab for the morning so that we could go to the train station, to which she said she would do, then we asked her about the breakfast and she said it was going to be set up at 6 am (since the train station was very far away and we needed time to shower, eat and then leave in the cab). The morning we were leaving we arrived at the reception at 5:45 am, there was no breakfast served and no one there, there was a sign that said “If absent at night call *cell number*”, however, we called it multiple times and no one replied. We waited for the cab, around 45 minutes had gone by and the cab never arrived to pick us up. We had 7 suitcases and as I said, two elders and two children. Since apparently there weren’t going to be any more trains that day we looked up how far the train station was (over 25 minutes) and were technically given no other choice but to walk (the elder of over 70 had to carry two suitcases since the little child couldn’t bare with one and barely had any force to move it, the other elder has back and knee problems and still had to go through numerous steep roads and streets carrying a suitcase, in one part I had to stop and sit in the plain street because I felt toile throwing up, but since I hadn’t eaten anything because of the unbelievable bad attention that woman gave us then there was nothing to throw up). I’m just telling you how rough it all was for us just because the lady at the reception couldn’t care less about calling us a cab or arranging the breakfast she said she would arrange (to which we had already paid for before hand. We paid 6 breakfasts just for nothing, unbelievable!). We’ll try to contact the hotel and demand a refund for this horrible experience, they should look more into their staff before hiring them, it’s incredible how one single person can cause all this just because they don’t want to do their job right. Wouldn’t recommend it to anyone, most unpleasant experience ever.

We spent a beautiful half-board stay in the hotel with a one-year-old baby. We stayed for a week and everything was done to make our life easier. The staff is listening and very pleasant. The hotel is very professional and sympathetic, and I recommend it with great family.

Hotel located near the sanctuary. There is a very welcome staff, very good and healthy meal, varied breakfast. Only bemol: size of my room rather, but not serious for 2 nights. I recommend it to you.

Stayed here in july .. brilliant place to stay ..visited lourdes grotto & basillicas , this town never fails to amaze me .. so beautiful ..going again next year . First visited lourdes in 1976 helping the sick , fell in love with the place ... the grotto is amazing & the basillicas so beautiful , the torch light procession is amazing ... lourdes is a friendly town ...beautiful places to visit, food outstanding .cant wait to go back

With a stay at Zenitude Hôtel - Résidences Les Jardins de Lourdes, you'll be centrally located in Lourdes, just a 5-minute walk from Lourdes Covered Market and 5 minutes by foot from Château Fort de Lourdes. This eco-certified aparthotel is 1.4 mi (2.2 km) from Basilica of Our Lady of the Rosary and 1.4 mi (2.2 km) from Basilica of the Immaculate Conception.Be sure to enjoy recreational amenities including an outdoor pool and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.You can enjoy a meal at the restaurant serving the guests of Zenitude Hôtel - Résidences Les Jardins de Lourdes, or stop in at the snack bar/deli. Continental breakfasts are available daily from 8 AM to 10:30 AM for a fee.Featured amenities include multilingual staff, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 79 guestrooms, featuring kitchenettes with refrigerators and stovetops. 50-cm flat-screen televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include microwaves, housekeeping is provided weekly, and cribs/infant beds (complimentary) can be requested.