F Zeen Kefalonia

The accommodation impresses with spacious rooms, comfortable beds, and stunning views. Guests enjoyed the varied and delicious breakfast options. The cleanliness, fitness facilities, and warm staff add to the pleasant stay.

Our stays at the hotel have generally been very positive, with certain highlights that make us return year after year. In particular, Stamos and Anna provide exceptional service — their warmth, dedication, and genuine care for guests profoundly enhance the overall experience, making us feel valued, welcomed, and truly special. Their contribution is invaluable and deserves the highest recognition. However, during our most recent stay, we noticed several areas where the experience has changed and could be improved. The breakfast offering lacked fresh salads and vegetables, and the bread basket did not include fresh/dark-baked breads. Additionally, the new breakfast setup feels very formal and does not encourage socializing among guests, which was a valued feature of the previous buffet arrangement. We also sensed a shift in the overall atmosphere. Compared to earlier visits, interactions felt much more formal and lacked the personal, friendly touch that once made us feel part of a welcoming hotel family. There appears to be tension between management and staff, and the focus seems to have moved towards revenue generation rather than prioritizing guest experience. This change was also reflected in the management's attitude, which sometimes came across as arrogant. On a positive note, the cleaning staff provided outstanding service — consistently thorough, attentive, and professional, greatly contributing to the comfort of our stay. However, the spa and massage personnel, while friendly and creating a welcoming atmosphere, appeared inexperienced, which affected the quality of the treatments. We were a bit disappointed by the lack of diversity represented on the hotel’s website and social media channels. This does not represent the full diversity of guests and detracts from creating an inclusive environment. In summary, while we continue to appreciate the dedication of key staff members, particularly Stamos and Anna, we hope the hotel will address these concerns to restore the warm, inclusive, and relaxed atmosphere that has made our previous stays so memorable.

Highly recommended. The food, the setting, the staff and the facilities are outstanding. I cannot recommend F Zeen highly enough and have faith that whoever goes there will have an amazing experience. Close to the beach and a short taxi ride from the airport.