Pullman Luang Prabang

Pullman Luang Prabang Reviews

Pullman Luang Prabang

Ban Pong Wanh, Luang Prabang, Luang Prabang Province, 06000, LaosView Hotel Details
Pullman Luang Prabang
Pullman Luang PrabangPullman Luang PrabangPullman Luang Prabang
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Guest Reviews of Pullman Luang Prabang

9/10
Great
121 review
Verified reviews
Location9.0
Amenities8.7
Service8.8
Cleanliness9.3
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All reviews(121)
Positive reviews(115)
Reviews with photos/video(54)
Offers pick-up/drop-offs(25)
Delicious breakfast(17)
Classy environment(16)
Great swimming pool(12)
Loved the view(11)
Quiet & comfortable(11)
Friendly front desk staff(6)
Large rooms(5)
Negative reviews(6)
Marcel Birr
Deluxe King Room With Garden View
Stayed in Mar 2025
Couples
3 review
9.0/10
Great
Posted on May 12, 2025
Helpful and friendly staff, great facilities in a rather quiet area of the town
Response from Property: Dear Guest,Thank you so much for taking the time to share your kind words with us!We’re delighted to hear that you enjoyed our helpful and friendly staff, appreciated the facilities, and found the location peaceful and relaxing. It means a lot to us to know that we contributed to a positive stay for you.We truly value your feedback and look forward to welcoming you back in the near future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,Pullman Management Team
Sarah H.
Deluxe Twin Room With Garden View
Stayed in Jul 2024
Family
51 review
5.5/10
Posted on Sep 20, 2024
Beautiful view from the room. However, it’s all bungalows and our room was very far from the entrance which means we had to walk a while to get there. TV wasn’t working and it took them a while to send someone. We also had to ask several times for extra towels and we were questioned on the phone about why one towel wasn’t enough which was odd. The hotel itself is very isolated and far from the city. There is a shuttle that takes you downtown but it’s not very frequent, and you need to know the exact time to be picked up. Average and overpriced food, the breakfast isn’t great, quality of product isn’t good and there are insects roaming around the food which is very unappetizing. The hotel doesn’t offer any tours and the staff doesn’t have any tourist information about the city or how to visit sights like waterfalls, etc.
Response from Property: Thank you for sharing your feedback. We're glad you enjoyed the beautiful view from your room! However, we’re sorry to hear about the issues you experienced with the distance to your room, the TV, and the towels. We understand how frustrating that can be.We appreciate your comments about the food quality and the limited shuttle service. Your insights are invaluable, and we will share them with our management team to improve our services and offerings. If you have any other suggestions or experiences you'd like to share, please feel free to reach out. Thank you again for your input!Warm regards, Pullman Luang Prabang
Winnie 0129
Premium Deluxe King Room With Garden Or Mountain View
Stayed in Nov 2024
Couples
2 review
6.5/10
Posted on Feb 17, 2025
Facilities are good. Location is not in town but it is ok if you prefer a quiet relaxing time. Service definitely needs to be upgraded as there is a lack of staff in every corner. Nobody served drinks at the pool, no extra virgin olive in a 5-star hotel, no salt and pepper on every table etc. It is also a bit difficult to get a taxi in this hotel.
Response from Property: Dear Guest,Thank you for choosing to stay at Pullman and for taking the time to provide your feedback. We appreciate your comments and are glad to hear that you enjoyed the facilities and the peaceful environment of our location.We sincerely apologize for the shortcomings you encountered during your stay. We understand your concerns regarding the service, and we truly value your input. The lack of staff in certain areas, as well as the missing items such as drinks service at the pool, extra virgin olive oil, and salt and pepper on the tables, are all important points for us to address. We will be reviewing our service processes and ensuring that these details are consistently met to provide the 5-star experience our guests expect.Additionally, we recognize the difficulty in arranging taxis and will look into improving transportation services to make this more convenient for our guests.Once again, thank you for your valuable feedback. We are committed to improving these aspects and ensuring that your next experience with us will be even better. We hope to welcome you back in the future.Best regards,Management Team
Darlingkik
Premium Deluxe King Room With Garden Or Mountain View
Stayed in Nov 2023
Business travellers
12 review
10.0/10
Outstanding
Posted on Dec 30, 2023
It was absolutely nice, and the staff were helpful. The room and the hotel was beautiful
Response from Property: Dear Darlingkik,Thank you for your recent stay. We are delighted to know that you appreciated the service level of our teams. We look forward to welcoming you back again. Warmly,Pullman Luang Prabang
Pei Yan
Deluxe Twin Room With Garden View
Stayed in Aug 2023
Family
1 review
10.0/10
Outstanding
Posted on Sep 27, 2023
Had such a wonderful and amazing time staying with Pullman. Really well maintained despite the low season and loved the breakfast and hospitality extended to us! Thankyou and we will be back.
Response from Property: Dear Pei Yan,Thank you for your recent stay and compliment. It's indeed very encouraging to hear that you appreciate the service level from our team. We hope being able to welcome you back again.Warmly,Pullman Luang Prabang
Giselle
Deluxe King Room With Garden View
Stayed in Sep 2023
Family
1 review
8.0/10
Very Good
Posted on Oct 23, 2023
This hotel could be spectacular, the views around the hotel are stunningly beautiful but the property has been left to fall into disrepair. There has been no upkeep, the property needs a power-hose, paint & revamp. It is very unstaffed, leading to less senior staff running around trying to do everything. For example when we arrived there was no one to help us with our bags or greet us at the door (not really 5 star experience), the kids club is unstaffed, had to wait 20 minutes for someone to arrive at the pool bar to make me a drink.. don’t bother with the breakfast it is very poor quality, the noodle soup is the best option but hard to eat as the breakfast room is not air conditioned so it is boiling hot in there! The shuttle bus service was great & I liked staying out of town as lying by the pool was very tranquil. Overall we enjoyed our stay.
Response from Property: Dear Giselle,Thank you for your recent stay and the provided feedback. Please accept our sincere apology if some aspects of your stay did not meet your expectation. We did in fact face some challenges as a result of reduced team capacity. We feel sorry that you encountered several scenarios where the experience fell short of what you expected.We are sorry that the variety and quality of the breakfast did not meet your satisfaction. We will strive to satisfy as many guests as reasonably. Again, we appreciate your comments as they will help us to improve our services and experience for all our guest and we hope being able to welcome you back again.Warmly, Pullman Luang Prabang
Wandering fat guy
Deluxe King Room With Garden View
Stayed in Sep 2023
Couples
11 review
10.0/10
Outstanding
Posted on Dec 31, 2023
We will 100% be returning on our next trip. Everything was far above expectations. Very happy with all of the service.
Response from Property: Dear Wandering fat guy,Thank you for your recent stay and taking the time to share your experience. It's indeed very encouraging to hear that everything was above your expectation and you already think about returning for your next trip. Happy New Year and we wish to welcome you back soon again.Warmly,Pullman Luang Prabang
attsarana
Deluxe King Room With Garden View
Stayed in Jan 2023
Travel with friends
14 review
10.0/10
Outstanding
Posted on Feb 20, 2023
Even better than Amantaka and Rosewood in cost perspectie. We booked a private cooking class for a 3-course meal for only $15pp. An amazing experience to make Laotian dishes and a visit to hotel’s organic garden. This resort really gave you sense of sustainble and healthy living.
Response from Property: Dear Sarana,We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Luang Prabang Team
Guest User
Deluxe Twin Room With Garden View
Stayed in Nov 2022
Family
1 review
10.0/10
Outstanding
Posted on Dec 17, 2022
Serene and peaceful environment, with nice Christmas decorations. Very helpful staff, who replied emails promptly. There is a free shuttle bus which you can take to town. Good spread of buffet. Room is very clean too. Early check in was made possible too!
Response from Property: We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Luang Prabang Team
SaraZ
Deluxe King Room With Garden View
Stayed in Apr 2023
Solo travellers
17 review
9.5/10
Amazing
Posted on May 8, 2023
The location was very nice and the staff were very friendly and helpful, specially Velra. Overall good value for money although the food quality could be improved.
Response from Property: Dear Sara, thank you for your recent stay and sharing your feedback and compliments here with us and others. Glad to hear that you enjoyed the stay. Your compliment for Velra has been passed on. Please accept our sincere apology if some other aspects of the food and beverage experience didn't meet your expectation. Please rest assured that we will continue on improvements and adjustments to prevent such experiences in the future. We sincerely look forward to your return. Warmly, Pullman Luang Prabang
Minh Thy
Deluxe Twin Room With Garden View
Stayed in Feb 2024
Travel with friends
40 review
8.0/10
Very Good
Posted on Mar 9, 2024
Good location, good breakfirst
Response from Property: Dear Minh,Thank you for your great review! We're thrilled to hear you had a good experience during your stay. Thank you for choosing Pullman Luang Prabang and we look forward to welcoming you back in a near future.Guest Experience Team Pullman Luang Prabang
Guest User
Deluxe King Room With Garden View
Stayed in Jul 2024
Family
1 review
9.0/10
Great
Posted on Sep 2, 2024
That's great.
Response from Property: Dear Guest,Thank you for your recent stay. We hope for another chance to welcome you back to this charming city. Warm regards,Pullman Luang Prabang親愛的顧客，感謝您的近期入住。我們希望有機會再次歡迎您回到這座迷人的城市。誠摯的問候，琅勃拉邦鉑爾曼酒店
Guest User
Deluxe King Room With Garden View
Stayed in Nov 2022
Family
4 review
9.0/10
Great
Posted on Dec 5, 2022
Room was amazing - spacious, clean and modern. The hotel is on beautiful grounds with lovely views. Adult n children bikes are available for use within the property. Something which can be improved is the staff's understanding of English. I ordered room service twice and on both occasions, they had to call me back to confirm my orders and still they got it wrong. Also at breakfast, the staff manning the live stations did not have a good understanding of what is offered - i picked an item "french toast" stated on the menu and the cook could not understand me. I pointed to the item on the menu, she went to check and came back to say it is not available.
Response from Property: Thank you for taking the time to share your experience here at Pullman Luang Prabang. We are glad to know that you appreciated your room and its design, as well as the resort's surroundings and facilities. Thank you for highlighting the points that we can improve on such as our team members' English comprehension. We understand how important this is for the convenience of all our guests. We will be facilitating basic English training for all our heartists starting this year to ensure that we improve their English speaking and conversational skills. Thank you once again for your review and we hope to welcome you here again at Pullman Luang Prabang in the near future. Best regards,Pullman Luang Prabang Team
Guest User
Deluxe King Room With Garden View
Stayed in Dec 2022
Travel with friends
1 review
9.0/10
Great
Posted on Feb 22, 2023
Good stay and enjoyed the faculties and food . Service was good too
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Luang Prabang Team
Montri Prut
Deluxe Twin Room With Garden View
Stayed in Nov 2022
Family
107 review
9.5/10
Amazing
Posted on Jan 1, 2023
Good location
Response from Property: Dear Montri Prut,We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Luang Prabang Team