Disappointing given this was trip.com recommended and had such a high rating. Receptionist barely spoke a word of English, didn't know we had a reservation, didn't know it was pre paid, had to call his boss on then phone to speak English to me to check us in. Room has coffee cups but no kettle, no coffee or tea. Under the cups was mould and dust. Old soap bar and toothbrush at the back of the sink. Asked for toilet paper and got told it was being ordered and would arrive the next day, next day we got nothing. Had to constantly ask for toilet paper and tissues. When we asked to change the towels we were handed a bundle of towels from the floor that were not even folded. The courtyard was messy with open Garbage bags around. The room was generally ok and the beds ok. The shower was good with plenty of very hot water. The lady receptionist and the man were both friendly and tried to help but basically had to call their boss on the phone to do absolutely anything and they were not really able to help with things. We asked about a possible late check out and were advised if we tipped the housekeeper we could stay until about 1:30 as the housekeeper goes home at 2pm and has about 12 rooms to clean that day. We checked out at the checl out time of 11:30 and the house keepers went straight to our room to clean it. Surely if the other 12 rooms all checked out at check out time they woul be cleaning those rooms? And how much do you tip? It was very ambiguous and they said they didn't want to end up charging us if we checked out late. It really seemed like - if you want to check out late then you need to pay our staff for staying longer, we would have been happy to pay an agreed amount but to leave a tip and not suggest an amount was not very clear.
It amazes me how this place gets such a good score. The location is good, there are nice restaurants nearby but the service is poor.
