Luangprabang View Hotel Reviews

Response from Property: "Dear Xiong/Ae & Her/Pa Kou,Thank you so much for the perfect 10/10 rating! We are absolutely thrilled to hear that you enjoyed our clean facilities, great food, and outstanding service. Providing a wide variety of excellent services to make your stay memorable is always our top priority.We truly appreciate your kind review and look forward to welcoming you back again soon!"Best regards,Khoun Vilayphone,Front Office Manager,LuangPrabang View Hotel

Response from Property: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you and your family had such a memorable stay with us in Luang Prabang.It’s delightful to know that your son and daughter loved our pool, and that those rich, buttery in-room cookies added a sweet touch to your visit! We take great pride in maintaining our property and creating a little "heaven on earth" for our guests.Most importantly, I will be sure to pass along your kind words to Khoun and the rest of our team. Khoun will be overjoyed to know that his warm hospitality made your check-out experience so special and left you with big smiles.We cannot wait to welcome you and your family back for another lovely stay in the future!Warmest regards,Khoun VILAYPHONEFront Office Managers

Response from Property: "Dear Guest,Thank you very much for your detailed review and for highlighting our helpful reception staff and breakfast variety.We sincerely apologize for the disturbance caused by the phone call at 5:30 AM. This is not our standard procedure, and I will personally investigate this with our team to ensure it does not happen again. We also appreciate your tips regarding the shuttle bus and insect repellent for future travelers.We hope to have the opportunity to welcome you back for a much more restful stay.Best regards,Khoun VilaiphoneFront Office Manager"

Response from Property: "Dear Valued Guest,Thank you very much for sharing your feedback regarding your recent stay with us.I am delighted to hear that you enjoyed the room size and our breakfast buffet. However, I sincerely apologize for the lapses in service you experienced regarding the bottled water and the laundry collection. This is certainly not the standard of service we strive to provide at Luang Prabang View Hotel.Please rest assured that I have shared your comments with our Housekeeping and Front Office teams to investigate why these requests were missed and to ensure it does not happen again. We appreciate you bringing this to our attention as it helps us improve.We hope to have the opportunity to welcome you back and provide you with a seamless and flawless experience in the future.Warm regards,Khoun VilaiphoneFront Office Manager"

Response from Property: "Dear Guest,Thank you so much for your kind words and for highly recommending our hotel! We are thrilled to hear that you truly enjoyed your stay with us.It was a pleasure having you as our guest, and we look forward to welcoming you back to Luang Prabang View Hotel in the near future.Best regards,Khoun VilaiphoneFront Office Manager"

Response from Property: Dear [DANIIL BAZANOV],Thank you so much for your fantastic review and for choosing us as one of the best options in town!We are thrilled to hear that you loved the spectacular mountain and city views from our restaurant, especially while enjoying your breakfast. It’s also wonderful to know that you enjoyed our large swimming pool, the room cleanliness, and that relaxing bathtub with a view!While we are nestled on the hillside to offer that peaceful, panoramic escape, we are glad our complimentary bicycles and the quick 10-minute taxi ride made it convenient for you to explore the town and the beach.We would love to welcome you back soon—perhaps next time you can try one of our private pool villas for an even more special experience!Warm regards,[Khoun VILAYPHONE][LuangPrabang View Hotel]

Response from Property: Sabaidee,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We truly value all comments from our guests as they help us improve our services.Regarding the Cancellation and Refund Policy: We sincerely apologize for the inconvenience and frustration caused by our strict booking conditions. While our cancellation policies are established in advance, we fully understand that travel plans can change unexpectedly. Your feedback has been shared with our management team to review how we can offer more flexibility in the future.Regarding the Air Conditioner Odor: We are deeply deeply sorry for the unpleasant smell in your room. This is definitely not the standard we strive to maintain. Please rest assured that our technical team has already thoroughly inspected, deep-cleaned, and sanitized the air conditioning system in that specific room to ensure this issue does not happen again.Regarding Location and Shuttle Service: We acknowledge the challenges regarding our distance from the town center and the difficulty of finding local taxis in Luang Prabang. We will take your comments about our shuttle bus schedule into consideration to see how we can optimize the timings for our guests' convenience.On a positive note, we are delighted to hear that you found our staff's service attitude to be quite good. I will be sure to pass on your kind words to the team, as it will surely motivate them.We hope to have another opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,The Management TeamLuang Prabang View Hotel

Response from Property: "Thank you so much for the fantastic review! We are delighted to hear that you enjoyed the beautiful room views and our breakfast spread. We hope to welcome you back for another great stay soon!"

Response from Property: WOW! Thank you so much for such an incredible review. We are truly honored to be called one of the best hotels you’ve stayed in during your travels around Asia.It is wonderful to hear that you loved our pool and consider it the best located in the world—we certainly agree that the view is hard to beat! Most importantly, I will share your praise with our staff; they will be so encouraged to know their hard work made such a lasting impression.We look forward to being a part of your future travels again soon.Best regards,Khoun VilaiphoneFront Office Manager"

Response from Property: Dear JAN WESTHOFF,Thank you for sharing your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our signature mountain view and found our complimentary hourly shuttle service convenient for your travels. Providing easy access to the town center is something we prioritize for our guests' comfort.At the same time, we sincerely appreciate your honest comments about our swimming pool and the overall hotel style. We are currently looking into ways to enhance our pool ambiance and facilities to make them more inviting for our future guests.We hope to have the opportunity to welcome you back again and provide you with an even better experience.Best regards,Khoun VilaiphoneFront Office ManagerLuang Prabang View Hotel

Response from Property: Sabaidee From LuangPrabang View Hotel ,Thank you so much for your continued loyalty and for taking the time to share your review! We are truly honored to be your home away from home and are delighted to know that your stays with us continue to be a great experience.Having returning guests like you is the highest compliment our team could receive. We look forward to welcoming you back for another wonderful stay very soon! Best regards,Khoun Vilayphone,Front Office Manager,LuangPrabang View Hotel

Response from Property: Thank you so much for your wonderful review and for choosing to stay with us!We are thrilled to hear that you enjoyed our signature city view, the "amazing" swimming pool, and the quality of our restaurant. It is also great to know that our complimentary shuttle service made your trips to the city center convenient.Most importantly, I am very pleased that our team was able to assist you with a room upgrade to ensure your comfort after the initial noise issue. At Luang Prabang View, guest satisfaction is our top priority, and we are glad we could make the rest of your stay much more comfortable and enjoyable.We look forward to welcoming you back for another memorable stay in the future!Warm regards,Khoun VilaiphoneFront Office ManagerLuang Prabang View Hotel

Response from Property: Dear SONGKRAN CHOKCHUTHISOPHON,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed a clean and comfortable stay and that our staff made a positive impression with their warm hospitality.Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back for another great stay in the near future!Best regards,Khoun Vilayphone,Front Office Manager,LuangPrabang View Hotel