TownePlace Suites by Marriott Lubbock

The Front Desk was nice, but except that there is a lot of problem with this hotel. The pool was down several side door was broken and I couldn’t get back with my key. Of the treadmill was broken also so in the gym. The studio rooms are very very tiny. There is no even a sofa bed in some of them. And the night was horrible. Couldn’t sleep anything because people were all over the floor late night early morning and slamming the doors constantly. I will not ever stay there again.

We had one of the best experiences during our trip at this hotel. The staff made the difference in all the departments. Check in was wonderful with the evening staff. Both of them were friendly and very helpful. The morning Breakfast lady, Alisha was no exception. The room was very clean as well.

Avoid this property!!! We had a bad experience here about six or eight months ago, but wanted to give them another chance. Very bad idea! Bathroom wasn't cleaned - dirty towels from prior guests and hairs all over the sink. Room stank of stale cigs and bad deodorizer. Loud party started at 2AM next door - finally insisted on a new room. The AC in the new room clanked like it was falling off the wall - finally turned it off. Roaches crawling in bathroom and kitchen. And again, someone else's hairs in sink. Found out a new management company took over in January. No better than last one! The only other time I've every asked for a refund on a room was about 30 years ago. I am working with ******* to get one now. It was that bad. No sleep, and worried one of their roaches hitched a ride home with us. Disgusting!

I travel frequently and have been a loyal customer of Marriott for over 35 years. I made my reservation 6 months ago and did a mobile check in 48 hours in advance. Upon arrival to check in at 3:00pm, no rooms were available for myself and many others. We were in town for a George Strait concert, and this hotel was not prepared. My wife and I along with a lobby full of other guests were forced to wash up and get dressed in the lobby and lobby restrooms to make the show on time. People were shaving, ironing clothes, curling hair, and doing makeup wherever they could. In addition, no outlets were available to charge our phones because they were all being used, as they died mid concert which made getting an uber after the show very challenging. On top of all this, the staff could have made things better, but were very rude and very unorganized. This was the worst experience I have ever had with any hotel. I will not stay here unless it's the only Marriott available my next trip to Lubbock.

Washroom was not cleaned properly , no trash bin and a used towel hanging behind the door.

The young lady who checked me in both nights was very pleasant and she was attentive: she recognized my Status and upgraded me. The condition of the Property is Excellent: furnishings for the room are in good shape, housekeeping does a good job here, and my room was comfortable. I especially enjoyed my good rate here and the location of the Property: good for work commutes. Guest Laundry on site.

Hotel room was clean , breakfast could have been better . The room I booked was not the room I received

Very courteous staff and the room was spotless. 2 bedroom suite had great space

This hotel has several problems. (1) The staff wasn't willing to let us in a half hour before check-in, even though other people right after us, before check-in, were able to check in. (2) The breakfast was really poor quality. We even heard the check-in clerk at the time telling another worker that she couldn't wait to get another job. (3) Housecleaning tried to bust our door down without a single knock to clean at 9 AM. They almost busted the latch that was on our side of the door. They ignored the do not disturb sign on the door. Worse, about 45 minutes later, a second person knocked and asked to houseclean. At least, they knocked. Must of 'heard' me talking to the last person. (4) The heater/AC did not work. You either froze or sweated to death, constantly on. (5) When we were allowed to check-in they told us all they had were first floor vacancy which was apparently a lie, since later that night, there were only 3-4 cars in the parking lot. (6) They had no bar soap available to wash your hands. Even at the desk, they had none available. They told us to use dish soap. A good hotel would have found an empty room and got some. But, hey the toilet worked and we had toilet paper. But, we were not impressed with the service, the hotel, or the room. Suggest you don't go there, until something improves in their management. The owners of Marriott wouldn't be impressed with this location if they went thru what we went through.