Lucea Hotels with Airport pickup service

I went to the hotel on Wednesday September 16th for my birthday on the 17th. I was warmly greeted at the the Front desk by Amiel. Who advised me that we had been upgraded which was a great surprise. I also requested that I get a room on the ground floor as I did not want to deal with the stairs and he quickly accommodated my request. My room was very lovely and gave me the right setting for my birthday. I found the service excellent and the workers were very helpful and friendly especially Marviet aka Ms Hanover one of the servers at the Breakfast and Lunch buffet. She was caring and very pleasant and made us feel very special when she served us. The supervisor came and checked on us each time ensuring we were well cared for, she also got the ladies to sing Happy Birthday for me at lunch time and gave me a nice slice of cheese cake. The food was generally very good. I loved the variety and the choices they gave us eventhough they were reduced because of the effects of COVID_19 on their bookings. I also used the Spa service which was just great, Tamara the young lady who did my massage was top notch. I felt very relaxed afterwards. I also enjoyed the activities on the beach and of course Bingo with Jason and Ann-marie who took the time to sit and chat with us about the hotel activities. I was really impressed with how the staff all wore their masks and everyone ensured that we followed protocol regarding COID-19 procedures I did not feel at risk. I really want to thank the staff for making my birthday a very special one for me with great memories despite having to deal with COVID-19.