Yisitelaliuzongyuan
February 4, 2025
1. After confirming the order, there was no communication and no front desk reception for check-in (mixed in the office building). I told the receptionist that I had gone out to eat, and waited in the corridor on the 15th floor with my three children. The service staff asked me to add WeChat and provide various information. After the check-in, I was told to check in on the 11th floor.
2. When I got to the 11th floor, I found that the room type had been changed. I was told that this room was more expensive (Mahjong room) and was on the same floor as the other room I booked.
3. I was taking a hot shower in the middle of winter when the hot water ran out. She contacted me on WeChat and told me to wait 5 minutes for the water to heat up before taking a shower. Sister, you are covered in foam in the winter!
4. The bath towel had holes, there was no toilet paper, the floor beside the bed was covered with hair, and the bathroom was extremely slippery.
4. The next day, I was informed on WeChat that I could get 2 bottles of water for free, any one in the room I wanted. Sorry, I didn’t need them!
Very bad, very bad, very bad. This is the first time I have encountered such a hotel when booking a hotel with Ctrip!
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