NUABO
December 30, 2023
Very poor service, no admission of mistakes, bad checks
I arrived at the hotel at 11 o'clock at night to wash my down jacket. The hotel staff said that after filling out the form to request washing and drying and filling in the hotel room number, they would take the clothes to the dryer after washing and take them out and call to notify me.
At three o'clock in the morning, I thought about my down jacket and I hadn't called yet, so I went downstairs to check and found that my down jacket was still in the washing machine. It was completely wet and the down inside was stuck together, so I planned to put it in the dryer to dry it myself. However, the hotel employee came over and said that they would help start the dryer and hang it up after drying to inform the guest.
I got up at around ten o'clock and went downstairs to find that my down jacket was still in the dryer. It was still wet after being there overnight, and the down was stuck together.
After I complained to Ctrip, the hotel contacted me and said that they would upgrade the room type for free next time. We all came to Luoyang for tourism, and they are really good at writing bad checks, hahaha.
I went to several dry cleaners and they all said that they could only clean it the day after tomorrow. The day after tomorrow I had to go home to work, so I had no choice but to find a dry cleaner and spend more than 100 yuan to have my long down jacket cleaned expeditedly.
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