Luoyang Marriott Hotel

Luoyang Marriott Hotel Reviews

Luoyang Marriott Hotel

No. 219 Zhanlan Road, Luolong District, Luoyang, Henan, ChinaView hotel details
Luoyang Marriott Hotel
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Guest Reviews of Luoyang Marriott Hotel

9.4/10
Outstanding
3415 reviews
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(3415)
Positive reviews(3323)
Reviews with photos/video(762)
Delicious breakfast(352)
Friendly front desk staff(231)
Clean pool(88)
Great swimming pool(88)
Secluded lake view(79)
Close to train station(56)
Delicious buffet(33)
Negative reviews(92)
ntdashi
Deluxe Suite (Private Bathtub + Zoned Living and Sleeping Areas + Smart Guest Control + Joyful Time)
Stayed in Jun 2026
Family
32 reviews
10/10
Outstanding
Posted on Jul 13, 2026
The facilities at Luoyang Marriott Hotel are brand new, ingeniously blending ancient Tang and Song dynasty aesthetics with modern design. Located in the heart of Luolong, the hotel offers convenient transportation and is surrounded by a mature commercial district. The executive lounge and dining services are highly praised, especially the lounge. It's essentially top-tier among Marriott properties of its caliber in China. There's a good selection of substantial dishes, and the taste is not perfunctory. Ms. Cheryl Hu, a staff member, is professional and enthusiastic. Marriott elites, come give it a try! The overall hotel experience is comfortable, making it a high-quality accommodation option in Luoyang.
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6/17
Response from Property: The overall experience at the Luoyang Marriott Hotel far exceeded expectations. The brand-new, impressive facilities and ingenious spatial design perfectly blend the ancient charm of the Tang and Song dynasties with modern minimalist aesthetics, creating a truly immersive atmosphere. Located in the heart of Luolong District, the hotel boasts convenient transportation and is surrounded by shopping malls and amenities, offering a one-stop solution for dining, accommodation, and entertainment. The dining and executive lounge were the biggest surprises of the stay. The executive lounge lived up to its reputation, offering a wide variety of dishes, a complete selection of main courses, and meticulous preparation with consistently excellent taste. Its overall standard places it among the top tier of Marriott hotels in China. The service throughout was meticulous and attentive. Staff member Cheryl Hu was highly professional, warm, and considerate, providing an exceptional service experience. Considering its facilities, location, dining, and service, the hotel is a top choice for a high-quality stay in Luoyang and is highly recommended!
Anonymous User
Deluxe King Room
Stayed in Jul 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Aug 6, 2026
Excellent! Sunny at the front desk was very enthusiastic. The environment is beautiful and the location is great.
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Response from Property: 尊敬的賓客，感謝您的好評，非常開心您喜愛酒店優美的環境與便利的地理位置，也十分感謝您對前台 Sunny 的肯定，我們會將這份讚美轉達給她。我們始終希望以熱忱周到的服務，為每一位賓客帶來舒心的旅居體驗。期待您再次光臨，祝您旅途愉快！
Gaobiexingchengma
Deluxe 2-bed Room
Stayed in Jul 2026
Family
23 reviews
10/10
Outstanding
Posted on Aug 6, 2026
As a loyal Marriott guest, I absolutely loved my stay in Luoyang, a city with such rich cultural heritage. The hotel service was outstanding; the attention to detail was impeccable, and everyone was incredibly welcoming. A special shout-out to the male concierge who was exceptionally helpful and friendly. Highly recommend this hotel!
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Response from Property: 尊敬的萬豪忠實賓客，非常感謝您的暖心評價，很欣喜作為萬豪老會員，您能喜愛洛陽這座底藴深厚的古都，也十分榮幸我們酒店可以陪伴您的旅途。感謝您對我們服務與細節工作的肯定，特別感謝您對禮賓部**事的表揚，我們會把這份認可轉達給他，激勵團隊繼續保持熱忱周到的服務。期待您再次蒞臨洛陽萬豪，繼續感受古都魅力，祝您萬事順遂！
Guest User
Deluxe Lake-View Twin Room (Thisworks Toiletries + Lake View + Private Bathtub)
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 5, 2026
The lake view is stunning, with the city hall right across the lake. Every evening, we'd walk around Kaiyuan Lake. There's also a large shopping mall nearby. The bed was comfortable, and I slept soundly. Overall, the service was quite good.
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Response from Property: 尊敬的賓客，感謝您細緻滿滿的好評！很高興您欣賞到酒店優美的湖景，閑暇時可以漫步開元湖，周邊商場配套也能為出行增添便利。舒心的床鋪讓您一夜好眠，我們倍感欣慰。團隊小夥伴也十分感謝您對服務的肯定。期待您下次再來洛陽，再次感受開元湖畔的美好時光，祝您萬事順遂！
Guest User
Deluxe Lake-view King Room
Stayed in Jun 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The Luoyang Marriott is a high-standard international five-star hotel for the area. The facilities are brand new, and the location is excellent, being very close to the high-speed train station, which makes getting around very convenient. The hotel's design incorporates local Heluo culture, and the lake-view rooms offer great scenery. The conference facilities are comprehensive, and there's a large commercial complex right downstairs, making it hassle-free for meetings and dining. Overall, it's a very good experience for business travelers.
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Response from Property: 尊敬的賓客，非常感謝您詳實走心的評價！很高興您認可洛陽萬豪作為本地高品質國際五星酒店的綜合實力。嶄新的硬件、坐擁湖畔的河洛文化設計、視野開闊的湖景客房，加上臨近高鐵站、毗鄰大型商圈、完善的會議配套，致力於為商旅賓客打造一站式便捷體驗。我們將持續打磨品質，期待再次迎接您蒞臨！
Guest User
Deluxe King Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 3, 2026
Marriott has always been our favorite hotel chain, and the Marriott in Luoyang is excellent as well. The breakfast spread is very rich, offering many local Luoyang specialties. The mini wontons were delicious, and the beef soup was surprisingly good. The hotel isn't too far from the various scenic spots either. Overall, the hotel's facilities and services are superb. We even celebrated a friend's birthday at the hotel. It's definitely worth staying here.
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Response from Property: 非常感謝您一如既往喜愛萬豪品牌，很高興洛陽萬豪不負期待！欣喜您青睞我們豐富的自助早餐，地道洛陽特色點心、鮮美的小餛飩以及廣受好評的牛肉湯能收穫您的喜愛。酒店毗鄰各大景區，出行便捷。也十分榮幸能見證您朋友温馨的生日時刻。我們堅持用心打磨設施與服務，期待您再次到訪神都洛陽，相約洛陽萬豪！
Guest User
Deluxe Lake-view King Room
Stayed in Jun 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jul 30, 2026
The decor is tasteful with high-quality materials, and the ambiance is stylish and elegant. The room was clean and tidy, and the bed was very comfortable. The service showed great attention to detail, and I was very satisfied. After staying one night, I extended my stay for another day. I'll definitely choose Marriott again next time!
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Response from Property: 尊敬的賓客，非常感謝您的認可與青睞！很高興考究的裝修、雅緻的環境、整潔舒適的客房以及注重細節的服務深得您心。十分榮幸您選擇續住，這份肯定是我們最大的動力。期待您下次到訪洛陽，繼續選擇洛陽萬豪，我們恭候您再次歸來！
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jul 28, 2026
Felix was very welcoming and had an excellent attitude. The hotel breakfast offered a wide variety of dishes, and the restaurant staff were enthusiastic and helpful. My only complaint is that the pool water in the fitness area was too cold, and the air conditioning in the changing rooms was set too low.
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Response from Property: 尊敬的賓客，非常感謝您細緻的評價！很高興 Felix 熱情周到的接待、豐富多樣的早餐以及餐廳團隊積極熱忱的服務能夠得到您的認可，我們會及時將您的讚美轉達給 Felix 與餐廳同事。同時十分抱歉泳池水温及更衣室空調温度未能達到您的預期，我們已立刻反饋相關部門核查調整，持續優化康樂區域體驗。期待您再次蒞臨洛陽萬豪，感受我們的改善與進步！
Anonymous User
Deluxe Lake-View Twin Room (Thisworks Toiletries + Lake View + Private Bathtub)
Stayed in Jun 2026
Travelling with friends
8 reviews
7.2/10
Posted on Aug 2, 2026
Hygiene: The hygiene was exceptionally poor. I arrived quite late and went straight to bed. The next morning, I woke up with my whole body itching. When I pulled back the covers, I saw a lot of skin flakes at the foot of the bed! It was incredibly dirty. Beneath the scent of the detergent on the sheets, there was a strange, acrid smell. The other bed in the twin room didn't have this issue. The picture shows one large skin flake; I cleaned up the smaller ones myself. I was shocked when I saw it. My exposed skin has been itching for days, even after applying medicine. Two of the complimentary bottled water bottles provided by the hotel were placed on the sink in the bathroom. Given that there were already two bottles on the minibar, why put another two in the bathroom sink? I personally found that a bit unhygienic. I hope the hotel changes the bedsheets for each guest. Service: The front desk staff and other services were quite good. Breakfast: The breakfast selection was rich and varied.
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Response from Property: 尊敬的賓客，萬分抱歉此次入住給您帶來不佳的體驗！知悉您在客房的遭遇，我們深感愧疚，針對您反饋的床品問題，客房部立即覆盤清潔流程，強化布品檢查機制，嚴格落實一客一換，增設查房雙人複核環節，杜絕同類問題重現。同時感謝您提出瓶裝水擺放的建議，我們會調整客房飲用水擺放標準，統一放置於水吧區域，優化賓客觀感。很高興前台服務與豐富的早餐獲得您的認可。我們十分重視您的反饋，希望能有機會彌補此次不佳體驗，期待能夠重新獲得您的信任。
Guest User
Deluxe King Room
Stayed in Jun 2026
Family
6 reviews
4.7/10
Posted on Jul 27, 2026
After breakfast, I asked the staff for a takeout box to pack some food for the road, but was met with a blunt refusal. I explained that I needed to hit the road and just wanted to take some eggs and snacks. She said she'd ask her supervisor, but after consulting, the answer was still a firm no. I've stayed in so many places, and this is the first time I've encountered such a situation. What an unfeeling, stingy, and petty hotel! The breakfast was unremarkable, just standard fare, and the service wasn't enthusiastic. However, the service at the Chinese restaurant on the third floor was quite good.
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Response from Property: 尊敬的賓客，非常抱歉此次入住沒能帶給您舒心的體驗！我們第一時間對事情進行調查。酒店早餐為自助餐形式，從食品安全以及自助餐外帶有着統一管理規定，故給您造成誤解，對此不佳體驗再次向您表示歉意。很高興三樓中餐廳的服務獲得您認可，我們會加強早餐區域員工服務意識培訓，期待未來能有機會再次接待您，展現更好的服務水準。
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 27, 2026
Traveling with kids, this hotel really put my mind at ease. It's located in the new district, directly opposite the Luoyang Municipal Government and a large commercial complex, so the amenities are fantastic. The surrounding area is very pleasant, and it's just a 10-minute drive from the high-speed train station and about 15 minutes from the Longmen Grottoes. The hotel is brand new, and its five-star quality is absolutely undeniable! 👍
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Response from Property: 尊敬的賓客，非常感謝您細緻走心的好評！很高興帶孩子出遊的旅程中，酒店能夠讓您倍感安心放心。酒店坐落新區核心地段，毗鄰大型商業綜合體，去往龍門高鐵站、龍門石窟出行便捷，我們也希望優越的區位、嶄新完善的五星設施，能為每一組親子家庭省去旅途奔波。期待您下次再來洛陽遊玩，攜家人再度蒞臨，祝您萬事順遂！
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 28, 2026
The hotel service was excellent. They called me while I was still on the high-speed train to ask about my accommodation needs. Since I had two kids with me, they even upgraded us to a larger suite, which was a thoughtful touch. The room was also very clean and tidy. The breakfast was plentiful, and the special beef noodle soup was delicious!
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Response from Property: 尊敬的賓客，非常感謝您細緻暖心的好評！很高興我們提前致電溝通需求，併為攜兩位小朋友的您安排寬敞套間的舉動能夠得到認可。潔凈的客房、品類豐富的早餐以及特色牛肉湯收穫您的喜愛，我們倍感欣喜。用心關照每一組親子家庭是我們的追求，期待您一家人再次到訪洛陽萬豪，重遊神都！
Guest User
Deluxe King Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 19, 2026
The breakfast had a great variety, and the kids absolutely loved the beef noodle soup with wontons. The bedding was also very comfortable. We'll definitely be back!
Original textTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您細緻又暖心的好評！很高興酒店豐富多樣的早餐能俘獲小朋友們的喜愛，牛肉湯、餛飩、各類麪條都是我們用心準備的特色餐食，也欣慰柔軟舒適的床品為您帶來了好睡眠。您的認可就是我們前進的動力，我們期待與您再次相遇，祝您生活愉快！
Guest User
Executive 2-bed Room
Stayed in Jun 2026
Family
12 reviews
10/10
Outstanding
Posted on Jul 24, 2026
The front desk and room service were excellent, and the room was spotlessly clean. The hotel's facilities are quite new, although the faucet control was a bit complicated to figure out at first. 😂😂😂 The dinner buffet had delicious crayfish and mini hot pot! 😄😄😄
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Response from Property: 尊敬的賓客，非常感謝您細緻暖心的評價！很高興前台、客房的服務以及潔凈的房間、嶄新的設施能夠得到您的認可，我們會將這份肯定分享給全體同事。關於水龍頭操作複雜的問題我們已經記錄，後續會優化指引。欣喜您喜愛晚間自助的小龍蝦與小火鍋，期待您再次蒞臨，祝您生活愉快！
Shuipingzuodechuntian
Deluxe 2-bed Room
Stayed in Jun 2026
Travelling with friends
14 reviews
10/10
Outstanding
Posted on Jul 14, 2026
The hotel boasts an excellent location, directly across from a mall, making dining incredibly convenient. The rooms are well-equipped, and both the front desk and room service staff are attentive, friendly, and professional. The Chinese restaurant on the third floor was surprisingly delicious, and the afternoon tea at the ground floor cafe offers fantastic value for money.
Original textTranslated by Google
Response from Property: 非常感謝您細緻又暖心的好評！很高興您認可酒店優越的地理位置，出門即達商場，就餐出行十分便捷。我們始終用心打磨客房設施與服務品質，力求前台、客房團隊用專業熱忱迎接每一位賓客。驚喜得知您喜愛三樓中餐廳的菜品，也滿意一樓下午茶的體驗。期待您常回來小聚，祝您萬事順遂！