Luoyang Marriott Hotel Reviews

This is a brand new hotel and far surpassed my expectations. The facility is beautiful and modern. All expected amenities were included. Gorgeous bathroom with tub and separate toilet and shower areas. Breakfast is an amazing buffet of western and Chinese food. My only complaint is that the toilet had a faint smell.

Nice place

Definetly one of the best in the area. Room is big and clean and the service is what you would expect from marriot. Excellent stay. Room service is nice too!

On the whole location is good. Clean hotel. Staff very polite and helpful. Will come back again

Great location. Excellent service. My only suggestion is to improve the breakfast. Might be how it’s organised but feels like the variety and options are limited versus other Marriott hotels.

Fantastic hotel, friendly hotel staff, rooms are spacious and well maintained. A big shopping mall just beside the hotel, and lots of restaurants in the mall.

Service is excellent! Hotel room is spacious and clean and refreshments were provided during tea time. Hotel is super near Longmen train station and situated at the newer side of the city. Also walkable to a mega mall nearby.

Very good family stay. Very friendly and helpful staff. We were pleasantly surprised to be upgraded and allowed to leave our room a little later at no charge. Gargantuan and varied breakfast. Quality service: large swimming pool and well-equipped gym.

Love the hotel ans friendliness of the staff. Make effort to explain in English.

Very Good.

（Cindy）

Our housekeeper Cindy has added the guests on WeChat in advance, which is great. If you need anything, you can just contact her on WeChat and she will respond quickly. This is really helpful for guests like us who have mild social anxiety and don't like to call the front desk. The room is very clean, with children's bathrobes, slippers and children's toiletries, which is very thoughtful and spacious. The view from the lake is also very good, but Henan feels a bit dry. In winter, it is recommended to prepare a humidifier. In addition, it is a bit troublesome to scan the code every day for underground parking. Let's think of a solution, haha.

First of all, Belle at the front desk was very professional and timely. She even reserved time to go to the parking lot when I left. She was very detailed and highly praised. She was responsible for three out of ten services. The room was also very clean, at least I didn't feel itchy. The room service and collection were very fast, highly praised. Here are some tips: 1. There is no lifeguard in the swimming pool, the water is deep, and it is not suitable for novices. Although you must wear a swimming cap in the swimming pool, you don't see any text prompts or verbal reminders. Only when you go into the water without a swimming cap will the staff come over and say that you can't swim; 2. Both pillows are very high. I'm not sure if the overall specifications have been changed. At least they are different from those sold online. They are very uncomfortable to use. I originally wanted to have a good sleep, but I didn't sleep well all night, and I had a terrible headache due to cervical spondylosis; 3. The sound insulation is okay, but if you take a shower next door or upstairs or downstairs, the resonance of the water pipes in the room is very obvious, just like an old house. The sound of people walking and closing the door is still quite obvious. If you feel it is light, it is best to wear earplugs; 4. After such a long time of opening, there is no platform interoperability when checking out on the online app, which caused the service staff to look for me all over the floor and thought I ran away from the order. And maybe there are more people taking photos and checking in in the lobby bar. If you are not obviously a business person, you may be wary at first. However, because of the "running away from the order incident", the attitude was obviously much better when I went there again in the evening, and the cocktails were also very suitable for my taste; 5. The lunch service in the all-day restaurant was very slow, and there was only one chef without prior reminder. I waited for almost an hour for a bowl of noodles. It would be better to order food to be delivered in the room. But the taste is good, and the waiter is also trying hard to urge, and sent Napoleon dessert. You can't blame them (I hope the service staff will not call female customers "little sister", or call "madam" to be more professional. Because I believe that the service staff will not call the men staying in the hotel "handsome guy"); 6. It is best to choose a lake view room, otherwise you will face the residential building that is very close, and you will have a super-view room; 7. There is a problem with the fixing of the toilet seat. It will be slippery when you sit on it. Pay attention to safety. The above, if you want to "vacation" don't choose this, this place is more suitable for business people.

The location is very good, very close to the high-speed rail station and Longmen Grottoes. The staff are very dedicated, especially Cindy, who is very considerate.