South End of Wangcheng Avenue, Luolong District, Luoyang, Henan, 471023, ChinaView Hotel Details
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Fengxiang hot spring Hotel Guest Reviews
4.6/5
Very Good
1572 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(1572)
Positive reviews(1522)
Reviews with photos/video(473)
Classy environment(318)
Delicious breakfast(69)
Perfect for kids(45)
Friendly front desk staff(44)
Tasty restaurant(42)
Close to amusement park(12)
Has rooms for families(8)
Negative reviews(50)
Max
Deluxe Hotel Hot Spring Room
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 16, 2024
The rooms were spacious with great décor and crisp bed sheets. The breakfast is just okay, very less variety of options! The location is just perfect and near to railway station. The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.
Response from Property: (Private soup), (Butler Service), (Family Paradise)Dear guest hello, thank you for your recognition of us, every trace of the needs of the guests are our sincere efforts to the direction of the hotel resort is a collection of hot springs, accommodation, catering, conference set one of the tourist attractions each room is private hot springs into the household. A room, a courtyard and a quiet, here, avoid the hustle and bustle, experience a more natural, more relaxed time. The attentive butler will provide you with meticulous and thoughtful service. We will continue to uphold the service concept of working with heart and careful service, so that you can feel the warmth of home in Fengxiang
Gopi Subramaniyan
Deluxe Hotel Hot Spring Room
Stayed in Jul 2024
Business travellers
22 review
3.0/5
Posted on Jul 23, 2024
I had a pleasant stay at the hotel, characterized by a welcoming atmosphere and friendly staff.
The staff members were very accommodating and eager to assist; however, it is worth noting that their English proficiency was limited, which occasionally made communication challenging.
The dining options available were quite reasonable, offering a variety of choices that catered to different tastes.
While the room provided a comfortable space, it did show signs of age. Additionally, there was a noticeable leak in the restroom that could use attention.
Response from Property: Dear guest, thank you for choosing to stay in Fengxiang Hot Spring Hotel during your trip. We sincerely apologize for not bringing you a satisfactory stay experience. We will rectify the problems you mentioned, check and maintain the facilities and equipment of the hotel room, and provide guests with a more comfortable and warm stay environment. Thank you again and look forward to your witnessing our growth,
Blanxlander
Courtyard Hot Spring Room
Stayed in Apr 2024
Family
5 review
2.2/5
Posted on Apr 18, 2024
Room is old and unclean, apparently lack of maintenance. Didn't trust their hotspring either. Dispite of these, house keeping service was good. Overall a disappointment.
Response from Property: Dear guests, thank you for choosing to stay in Fengxiang Hot Spring Hotel. We sincerely apologize for not providing you with a satisfactory stay. We strictly abide by the hygiene standards of the hotel, and will thoroughly investigate the problems you mentioned, check and maintain the facilities and equipment of the hotel room, to provide guests with a more comfortable and warm living environment, your comments are very important to us, thank you again and look forward to you to witness our growth.
Guest User
Deluxe Hotel Hot Spring Room
Stayed in Sep 2023
Couples
8 review
3.0/5
Posted on Sep 30, 2023
If you can, book a courtyard room, and not a room in the main building as they are noisy.
The reception staff will get a taxi for you, there is nothing in the area of the hotel
Response from Property: Dear guest,hello:Thank you for choosing our Fengxiang Hot Spring Hitel,First of all,We are very sorry to have brought you a bad experience,our hotel is located in a hilly area,It’s only 10-minute drive from Longmen Grottoes,Our park features a restaurant and a hot spring centre,Thank you for your recognition of our work,Finally,Looking forward to you next visit。
Guest User
Hot Spring Room (Double bed)
Stayed in Oct 2021
Travel with friends
16 review
4.0/5
Very Good
Posted on Oct 8, 2021
Shower was broken. Everday fresh fruits in the room. Breakfast was not good and stuff does not speak a word english.
Response from Property: Dear customers! Our goal is to provide guests with a comfortable living environment and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us to continuously improve and maintain a high level of service facilities and make our services more and more perfect. Please come again.
Guest User
Hot Spring Entry Twin Room
Stayed in Oct 2021
Solo travellers
9 review
5.0/5
Outstanding
Posted on Jan 15, 2022
Very nice resort for the location. Enjoyed the stay and the hot spring. Just make sure if you travel to this city to double check about the mountains. Apparently foreigners are not allowed on the biggest mountain because of certain restrictions. Nothing to do with COVID.
Response from Property: Dear Guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! I wish Shun An!
Anonymous User
Featured Room Hot Spring Room (Double bed)
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jun 11, 2024
I go there often and have stayed in different room types. The overall experience is good. The lady in the room is very enthusiastic and the service is flawless.
Original TextTranslated by Google
Response from Property: (Camping BBQ), (Viewing Pool) Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you live in Fengxiang. Fengxiang Hot Spring Fengzeyuan BBQ Plaza has begun, and when we walk out of the hot spring At the soup house, we were greeted with a unique camping barbecue feast. Start a delicious barbecue journey under the shade of greenery. The fresh ingredients are tumbled over the charcoal fire, giving off an alluring aroma that makes people salivate. We sat around the campfire and enjoyed this rare moment of delicious food and nature.
Guest User
Featured Room Hot Spring Room - with View (2 beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
good environment! In particular, the rooms in the cave dwellings with a view are located close to the mountains, and the natural sounds of birds and insects make people feel happy. There is an exclusive private hot spring in the small courtyard. You can soak in the hot spring while enjoying the beautiful scenery. It is so comfortable! The hotel's environment is clean and the service attitude is very good! Praise, praise, praise!
Original TextTranslated by Google
6/9
Response from Property: (Private hot spring in small courtyard), (Viewing pool) Dear customers, hello! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. The cave-dwelling hothouse you stay in is a resort full of romance and tranquility. Here, you can enjoy the comfort brought by hot springs, appreciate the beautiful natural scenery, and taste the fun of delicious food. Come and start your vacation! Let us enjoy private time and encounter the beauty of nature in the scenic cave hot spring house.
Guest User
Hot Spring Entry Twin Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room facilities are good. I often bring my children here. The indoor hot spring pool is clean and fills up quickly. The room service is very good, including good night fruits, welcome fruits, and yogurt.
mugwort bath bag: yes
1 bottle of winery grade red wine: Yes
Welcome fruit plate: Yes
Facilities: Yes
Health: good
Environment: OK
good service
Original TextTranslated by Google
Response from Property: (Private soup in the courtyard), (Butler service), (Parent-child paradise) Dear guests: Hello, thank you for your recognition of us. Every need of our guests is the direction for which we sincerely strive. The hotel resort is a collection of Each room in a tourist attraction integrating hot springs, accommodation, catering and conferences has private hot spring access. One room, one courtyard, and tranquility. Here, you can avoid the hustle and bustle and experience a more natural and relaxing time. The considerate butler will provide you with meticulous and thoughtful services. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while living in Fengxiang.
Guest User
Hot Spring Entry Twin Room
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on May 10, 2024
Perfect hot spring resort, convenient location, convenient facilities. The service is getting better and better👍🏻I have always been a fan of Fengxiang. The whole family will make an appointment to take a bath when they are free. It is so enjoyable! The hot springs here can cure all unhappiness and can quickly relieve various back pains👍🏻
Thanks to the hospitality of the lobby brothers, who helped me move the car and take things with my baby, and also used a battery car to take my baby to see the swing! This is a resort full of positive energy and love. Thank you.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring us warmth for a lifetime. Looking forward to meeting you again!
Guest User
Deluxe Hotel Hot Spring Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel is very good, with hot springs directly into the room, and good privacy. The room is spacious. I originally booked a king-size bed room, but the hotel directly upgraded it to a suite, with a living room and two bathrooms. I accidentally discovered that the ceiling was a Bose speaker and two TVs. The hotel service is thoughtful. I forgot to bring my hairband, so I sent four of them, as well as biscuits and mineral water. One bottle of winery-grade red wine, Chinese medicine bath bags and flower petals, and a welcome fruit plate every day. A thoughtful restaurant.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for Fengxiang Hot Spring! The pace of progress will never stop. For your trust, we will be more persistent. Fengxiang Hot Spring will always stand in this city and wait for your arrival! See you there! Wish you: Always smile^_^!
Guest User
Featured Room Hot Spring Room (Double bed)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The cave house with hot springs is very nice, the pool is very large and clean, the water temperature is very comfortable, the service is also very good, very clean, I will go there again, recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to provide you with the best service and look forward to your next visit! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. Wish you a pleasant journey!
Veterinary
Featured Room Hot Spring Room - with View (2 beds)
Stayed in May 2024
Family
31 review
2.2/5
Posted on May 5, 2024
The room is not clean. To be honest, the room, carpet, and bathroom are not as clean as the chain hotels like Home Inn and Hanting. The so-called hotel package that comes with red wine and Chinese medicine bathing bags is a bit too deceptive. The breakfast is average. To be honest, it is not worth the price of more than 1,300 per night due to the May Day holiday.
Original TextTranslated by Google
Response from Property: Dear guests, we are very sorry that we did not provide you with a good experience during this stay. We will improve the standard of room hygiene services and improve the variety and quality of breakfast. Each room is disinfected for each guest, free parking, buffet breakfast, hot spring courtyard, and we thank you for your valuable suggestions. We will definitely do better and strive to provide every guest with a home-like experience. We look forward to your coming again!
Demi
Courtyard Hot Spring Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The children were a little tired from the trip, so they wanted to go home and soak in a hot spring to rest for a night. So they chose Fengxiang Hot Spring, which is very close to Longmen Grottoes. It was really comfortable. The hotel service and environment are great! I found out after checking in that the Running Man had recorded a show here. I was assigned to the Running Man Deng Chao room. The children could rest and sleep after soaking in the hot spring at night, and the fatigue of the day was dissipated! And I will come to stay again, recommended!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy! Thank you for your support and care for us!
zgw1999
Hot Spring Entry Twin Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 3, 2024
The room is OK, family trip is good, service is great, fruit yogurt is provided. It would be better if the breakfast at Fengzeyuan is richer (no coffee).
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Fengxiang Hot Spring Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!