Luxury Hotels in Salzburg

"I was quite disappointed by the fact the our room was not serviced for 2 day in a row despite constant reminders and the hotel being a 3 Michelin keys hotel. Although the cleaning is well done, the fact that the room was neglected was unacceptable for this brand. It is for sure the worst rosewood I’ve ever stayed at. The amenities such as cotton buds were not replenished everyday. After the bath robe was used and placed on the ground, the housekeeping took it but never replaced it with a new one until I had to ask. Besides that, everything else was good. The staff was super friendly and sorry about the incident. The scenery was amazing. Personally, I think I would not return as it does not satisfy me overall. The lady at the Spa was also quite hostile when I asked for the spa appointment as she simply said no theres nothing available. The food here is absolutely amazing; I highly recommend ordering the coq au vin room service. The reception was kind enough to let me have early check in and accommodate met request for good views which was much appreciated. There were a lot of flies inside the restaurant which was quite annoying as it’s the first time I’ve seen flies inside a restaurant of this caliber."

"excellent location, very convenient! rooms were very clean and well-equipped with the essentials, and service staff were prompt. one thing we appreciated quite a lot was also the free minibar (which they top up daily). though, room layout was a little strange with the toilet separate from the bathroom area, which made it difficult to clean up after/wash hands"

"I drove to Salzburg and stayed at this hotel. The environment was nice, and the rooms were clean and tidy. The hotel is located behind the John Rabe Gardens and just steps from the Old Town. It was a relaxing and comfortable stay."

"We arrived at the hotel at about 13:00. The front desk said that the room was ready for check-in and gave us a room on the first floor (Room 101). After entering the room, we felt that the floor was too low, so we asked if we could change to a higher floor. The front desk said that there was a room upstairs and we needed to wait for 2 hours to clean it up or pay extra to choose another room type. We returned to the room in the principle of avoiding trouble. At this time, my husband suddenly found that our room had no balcony, and we booked a Junior Suite view on the Ctrip platform. The picture showed that it had a balcony! And the area was also larger! After we compared it, we found that the Room 101 given to us was not the room type we booked, nor was it in the pictures of the room type on the official website or any platform, so we continued to communicate with the front desk. She said that they were all the same, some had balconies and some did not. I said that we booked the Junior Suite view because we saw the picture had a balcony. After the communication, we chose to wait for 2 hours, and the front desk said to change us to a room with a balcony. Then we were outside until 17:00 and came back to check in. We found that the changed room (Room 311) was indeed larger than the previous one, but there was still no balcony. But we don't want to bother anymore. The things that made me dissatisfied with this stay are: 1. The room type reserved for us at the beginning was not the room type we booked. The front desk also admitted that Room 101 was smaller. After we communicated, we said that we wanted a balcony. The front desk asked us to wait for 2 hours for the room with a balcony to be cleaned up, but in the end the room still had no balcony. I checked through booking and Ctrip, and there were 5 Junior Suite views left that day, and there was no problem of tight supply. 2. When we first entered the room, we were given afternoon tea snacks, Sacher cake and chocolate, but we immediately asked to change rooms and they were not moved. I thought they would be put in the room we changed, but they disappeared directly... Yes, they disappeared. We said before we changed rooms that the snacks were not moved! They were gone directly. 3. When we left, we had suitcases, 2 backpacks and 1 handbag, and the staff did not help with the luggage, and even did not open the hotel door for us... In short, this stay was not pleasant."

"出行前我讓攜程的客服幫我再把海外訂單都確認下，因為我們帶小朋友，很多房間都訂了沙發床，客服説衹要有確認號就沒問題，事實上還是會出問題。比如前台説你衹訂了一個人的房間，我出示確認函顯示兩大一小，搞了很久才勉強同意幫我們鋪沙發床。如果事先再確認好可以省很多事。 酒店本身有上百年的歷史，在老房子裏重新裝修過，很有歐洲宮廷奶奶風，套房面積闊綽，還加了了自動馬桶蓋，在歐洲很難得。 床品和布草都挺舒服的，就是行李太多不好拎上樓，內部蜿蜒曲折。備品用的是bredo，香味好聞。 早餐不算豐富，乾巴白人飯，鮮榨橙汁好喝。 服務算奧地利地區比較nice的，英語交流沒問題。"

"Facilities: Luxurious decoration, simple and elegant. Stayed in many music masters and celebrities from all walks of life. Convenient location is opposite the birthplace of Mozart. Breakfast is rich and elegant. Parking is to go to the public underground parking lot behind the parking lot, very close, and also gave the parking lot coupon."

"I have lived in a more satisfactory hotel in a multi-country tour of Europe. It is a mountain road of a small castle. It is very good to park. The hotel has its own small parking lot. After entering the door, the staff welcomed us warmly and let us sit in the bar with free welcome drinks, the hotel is said to have existed in the 14th century and has been renovated and well maintained. There is a nice fountain in front of the gate that feels aristocratic. There should be more than 20 rooms in total, the room is clean and warm, the view outside the small balcony is the entrance garden. There is also a welcome fruit plate and private welcome letter in the room. It is worth mentioning that the restaurant in the hotel is a star Michelin, the food is delicious in many Michelin restaurants, in addition to the dishes there are many appetizers and petit fours desserts. There are also many types of breakfast (the European general breakfast is relatively simple), and you can even order foie gras, caviar, steak, etc. Overall, the service is very warm, you can feel the sincerity and enthusiasm of the service staff, and Christmas in an overseas holiday can be said to be very touched."