Luxury Hotels in Guiyang

"Before check-in, the concierge confirmed my details and, considering we were a family of four, upgraded us for free to a larger king room and added an extra bed at no charge. After we checked in, the room was cleaned twice daily, and every evening, we received complimentary drinks like plum juice and jasmine soy milk – something different every night! The daily fruit, as well as all the drinks and chocolates in the minibar, were constantly replenished, and there was an endless supply of VOSS water. To receive such meticulous and thoughtful service during the peak summer travel season is truly exceptional. The staff were all young, very dedicated, and responsible. On the other hand, the hotel's decor was a bit underwhelming, perhaps because my expectations were too high. There's also no swimming pool, and retrieving your car requires waiting for staff to drive it from the underground garage to the hotel entrance. You need a bit of patience, but you can tell the staff are doing their best to be as quick as possible. Oh, and the A Duo Yun Cang at the entrance – besides the food, there isn't much else to browse. The Captain George coffee beans used for the hotel breakfast are also sold here, and the menu is different from other Captain George locations, definitely worth trying. This hotel is a 20-30 minute drive to Yunyan District. The surrounding environment is different from the noisy and cluttered old city. For seasoned foodies, hotels in the old city area might be more suitable (as they are surrounded by long-standing local eateries)."

"The hotel boasts an excellent location with convenient transportation, right next to Jiaxiu Tower, offering superb night views. Although it's been open for nearly ten years, all facilities and equipment are well-maintained. The service level is high, with all staff providing smiling and polite service. Janice from Guest Relations left a deep impression on me. Two days before check-in, she called to inquire about my approximate arrival time and added me on WeChat. Immediately after check-in, she sent me a travel guide and check-in instructions. During my stay, she frequently checked in on me, asked about my needs, provided weather forecasts, reminded me to bring an umbrella, and went out of her way to fulfill my requests. Even though we never met in person, when I checked out on the 55th floor, she accurately addressed me by my surname amidst the crowd at the elevator entrance, demonstrating strong professionalism and solid training. Lisa from the Executive Lounge was also very enthusiastic. The hotel breakfast was decent, but the Executive Lounge's Happy Hour offerings were excellent. Besides cold dishes and salads, there were four main hot dishes (chicken, duck, fish, and meat) every night, plus one vegetable, one staple, one soup, and one congee. The French pastries in the lounge were of a very high standard, and they also offered freshly mixed cocktails. The driveway at the hotel entrance is narrow, but the concierge staff calmly managed vehicle flow, loading and unloading luggage efficiently and without chaos. The hotel pays attention to service details; for example, there's a reminder at the guest room door to prevent guests from leaving items behind. I have two suggestions: firstly, for some reason, I couldn't find a night light in the guest room. This should be added during the next renovation to avoid disturbing others with bright lights when getting up at night. Secondly, there were too few hangers in the guest room."

"Extremely satisfied! Highly recommended! The hotel's facilities and services are top-notch, maintaining Accor's high standards. I want to particularly highlight the hotel's location, which is perfect for travelers with kids and without a rental car. Qingyun Market is a 10-minute walk away, and the train station is also a 10-minute walk. Craving sour soup beef? You don't even need to leave the hotel! The hotel is directly connected to a commercial building, a 2-minute walk will take you to 'Guichef,' which is incredibly delicious! The hotel also has a pet-themed restaurant that is interactive, friendly, and clean. The kids absolutely loved it! I've attached a picture of the parrot explaining things at the pet-themed restaurant – see if you can spot the highlights 😂"

"Extremely satisfied with my stay! I'd read reviews praising the service, but I was still surprised by the level of detail. For instance, the elevator corridors had various tissues available, the smart toilet had many functions, the mini-fridge offered complimentary drinks with a Guizhou specialty, and even the disposable shower cap was thicker than those at other hotels. It's one of the few hotels where I actually considered taking the disposable amenities home with me. Breakfast was extensive, with over twenty different beverages alone. In the evening, we ate at the Chinese restaurant. It was the first time I'd seen a hotel restaurant completely full, and the food was delicious. A couple of minor points for improvement: first, I was traveling with an 8-year-old, and while the hotel clearly had kids' disposable toiletries, the front desk didn't offer them proactively. Second, there were no USB charging ports in the room. These are minor issues, and it doesn't detract from the overall experience. I would definitely recommend this place."

"Overall, for over 1500 a night, it's not worth it. The check-in experience was poor, and the hotel's service and attention to detail were completely inadequate, even an insult to a premium brand like Kempinski. Front Desk Reception: Check-in was efficient. Staff member Cici proactively asked if we needed a non-smoking room. When a non-smoking room wasn't immediately available, she promptly arranged for us to wait in a lounge area, offered drinks, and helped with luggage storage. Once the room was ready, she personally came to the lounge to inform us instead of calling, then helped retrieve our luggage, accompanied us to the room, and even adjusted the air conditioning temperature. Her service was proactive and thoughtful throughout, anticipating every guest need. The process was standardized and commendable. Concierge Service: Around 1:08 PM that day, upon arriving at the hotel entrance, a concierge saw me from a distance and proactively approached to take my luggage. He pushed the luggage and guided me to the front desk before leaving. The concierge demonstrated awareness in observing in advance, quick judgment, and proactive action. His strong service意识 (service consciousness) is commendable. Restaurant Service: We ordered through the in-room QR code, and the order clearly stated ”2 diners,” but only two sets of spoons and chopsticks were provided, with no empty bowls. Even if only one bowl of rice was ordered, for two people dining, two empty bowls should be proactively provided; this is basic dining common sense, which the restaurant service completely lacked. We called to request empty bowls, but they sent a plate instead of a bowl, and the wait was long, requiring a reminder before it was delivered. Service awareness was weak, attention to detail was poor, and execution efficiency was low. Room Hygiene: The shower walls and floor had obvious stains, which appeared to be accumulated over a long period, even large patches of dirt (circled in the picture). The floor was so dirty it was ”unbearable to stand on.” The marble floor in the bathroom also had several colored stains from liquid seeping in, which had penetrated the stone. As a premium brand hotel like Kempinski, it should possess professional stone maintenance capabilities to promptly treat or replace such areas, rather than allowing stains to remain for a long time. Such basic hygiene and facility maintenance issues should absolutely not occur. The value of a premium five-star hotel inherently lies in its service and details, but here, even the basic standards were not met, which severely contradicts the brand's positioning. Room Facility Maintenance: The showerhead couldn't be fixed steadily, wobbling around and unable to be set to the desired direction. The bedside left wall lamp flickered continuously when turned on. These basic issues were overlooked by the housekeeping staff who clean daily, indicating a clear absence of equipment maintenance and daily checks. Such fundamental problems should not occur in a premium brand hotel like Kempinski. Furthermore, the bathroom scale ran out of battery after two or three uses, and the battery was only replaced the next day when we requested room cleaning. As a premium brand, equipment maintenance should involve proactive inspections and preemptive replacements, rather than addressing issues only after they arise. This ”reactive response” instead of ”proactive maintenance” approach severely contradicts the brand's positioning."

"This was my second stay at Guihang, and even though the hotel is a bit older, I still feel the quality is consistently good. It's conveniently located close to Jiaxiu Tower and Qingyun Market. The staff are always friendly and helpful, and the bedding and pillows are quite comfortable."

"I like this hotel very much. The room is in line with my expectations, clean and refreshing, the layout is very reasonable and I like it very much. The guest relations lady is very considerate! I felt cared for and at home. There are many delicious restaurants near the hotel. The location is really excellent. Friends, don't miss it!"

"The hotel grounds are quite spacious, but apart from being large, there isn't much to praise about the garden view; the design is rather ordinary. 1. For a five-star hotel, it feels remarkably stingy. For such an expensive room rate, the mini-bar was completely empty. Honestly, a few cans of Coke or Sprite might not get drunk, but it's the gesture that counts. There weren't even any welcome fruits, something even a basic guesthouse provides. How can a big hotel be so dismissive of these small touches? 2. As a family-focused hotel, it's expected to have many children, but the swimming pool water was so murky it was uninviting. The hotel should consider adult guests more, perhaps by dedicating a separate lane. Plus, the outdoor pool closes quite early. Overall, for adults without children, the pool is practically useless. 3. Our flight was canceled late at night due to a typhoon, forcing us to rebook an earlier flight. We had to leave first thing in the morning. We had breakfast included, so we went to the breakfast area to ask for some food to go. The manager said we could only take simple items like eggs and bread, nothing else. Why? We paid extra for breakfast in our room rate, why are we restricted to just a few items? The restaurant manager then said we could take a little more, but only if we signed an agreement to avoid disputes… and we had to list everything we wanted to take. We were already in a rush, and then they gave us two small boxes, following us the whole time. In the end, just as she said, it was a very small amount. I really don't understand this policy. Many children, who don't even pay for breakfast, waste food by eating half and discarding half, with no one supervising. Yet, paying guests who genuinely need it are treated this way? 4. The buffet dinner was terrible value for money. Apart from some tiny crayfish, there was hardly anything else worth eating! While it's a good family hotel that's kid-friendly, as an adult looking for a relaxing vacation, you'll feel largely overlooked here."

"I stayed for four consecutive nights this time, and the overall experience was good. The hotel opened in 2025, so the facilities are relatively new. However, it's a bit unreasonable that there's an extra charge for swimming. The location is very close to the subway station, making it convenient for getting around. But it's really hard to order the takeout food you want! This is because it's a bit far from Minsheng Street… either the minimum order is 60 (RMB) or it takes over an hour. The breakfast buffet has a wide variety of items and is replenished promptly. The staff delivered some fruit on the day of check-in, but it was all very sour. Overall, it's alright."

"I stayed at this property 9 years ago when my kids were still toddlers and one of them is a teenager now. The service of the hotel remains as tentative and warm as 9 years ago. We upgraded to one of their suite rooms and I think we will book a suite on our next trip. My kids enjoyed the pool and playing chess downstairs from the lobby. This was one of the highlights of their trip. My wife had a nice glass of wine at the regency club we missed the happy hour drinks and food as we went to HuangGuo Shu for a day trip and the second day we had dinner plans with our family. Harris checked us in and showed us our room knowing we were allergic to smoke. He was very attentive and checked on us each day to make sure we were comfortable. Will come back again soon hopefully."