Luxury Hotels in Shanghai

"The hotel lobby is on the 101st floor, and the rooms are below it. You can't go directly to your room from the 1st floor; you need to change elevators on the 101st floor. The ground floor has a great design, and the lobby offers complimentary drinks, snacks, and a lounge area. The location is excellent, very close to the TV Tower and directly connected to a shopping mall, which is super convenient. The room was spotless, well-stocked with amenities, thoughtfully laid out, and the facilities were in good condition. The staff were all very friendly and responsive; a phone call usually got things resolved within five minutes, unlike some hotels where you wait half an hour with no one showing up. Breakfast is semi-buffet style, with a good variety and quality of food. The downside is that there's another glass wall outside the room's window, and the glass is tinted, so the view isn't as clear as it could be. Also, whether you can see outside or how far depends entirely on the weather and luck."

"I booked a room with a Bund view, but it was slightly different from what I imagined. I was expecting a direct view of the 'three-piece suit' (referring to the three iconic skyscrapers), but they were actually off in the corner of the room. Still, it was acceptable. The hotel service was absolutely fantastic, truly excellent. The spa was incredibly relaxing and highly recommended. The caviar for afternoon tea was very generous, though they were a bit stingy with the champagne 🫢. The Italian restaurant is highly recommended; they were so attentive to me since I was dining alone. You can tell the room is a bit older, but it's generally very well-maintained. The closet was too dark though, I couldn't see anything! 😂 The welcome amenities were lovely, and they even gave me a luggage tag with my name on it. Thank you!"

"Completely exceeded expectations! Two days before my arrival, the hotel staff proactively reached out. The culture and tourism butler, Ethan, was incredibly detailed and thoughtful in his preparations, even going as far as to ask if my stay was for an anniversary or birthday – that really surprised me. Learning that my birthday was approaching, he specially arranged a small, tasteful decoration. It wasn't overly fancy or gimmicky, just simple and cozy. The check-in process was also very comfortable. A kind lady from the library promptly brought warm tea and snacks, and Ethan personally guided me through, soothing any first-time jitters. I had read reviews about having to go up and down stairs and was worried my mother might find it inconvenient, but after experiencing it, I found the room layout to be very sensible. It was far better than the previous hotel, where I could get lost without even climbing stairs. Upon entering, the subtle aroma was pleasant, and the entire space was bright and clean. The pavilion room was converted into an audiovisual room, the minibar was well-stocked, and when I turned on the TV with the White Rabbit comic series, my mom immediately fell in love. Breakfast was à la carte, with perfect portions and fresh, delicious food. The pre-meal croissant was incredibly crispy. Returning to the room, there was another surprise! Besides the small cake on the first day, there was a proper cake on the second – they are truly so enthusiastic! All the staff members were smiling, friendly, diligent, and responded very quickly. Ethan, especially, replied to messages in seconds. I've experienced other culturally themed hotels converted from old buildings in different cities before, but none have impressed us as much as this one. That evening, my mom immediately decided to change our flights and return here for an extra night after our remaining itinerary. If we didn't have other plans, we would have extended our stay directly. Overall, the value for money is incredibly high. We had a wonderful and unforgettable night here, and we will undoubtedly choose this place again on our next visit to Shanghai!"

"Every year, I celebrate my birthday at Bulgari, but this year, due to their price increase, I decided to try out Amann instead. Overall, it was a perfect stay. Despite a few minor hiccups, the hotel's high-level service made up for everything. I'd like to specially commend our butler, Danniel, who was very responsible and great at solving problems. First, let's talk about the downsides. The room design wasn't as good as Fuchun Resort Hangzhou. Although it was advertised as 100 square meters, there were long corridors, many cabinets, and a lot of outdoor space, which meant less practical usable area. The room only had two chairs, and an extra bed cost 800. After the front desk understood our dissatisfaction, they contacted the butler. Danniel proactively waived the extra bed fee and provided breakfast for our child. The second issue was a peculiar smell coming from the shower room. I mentioned this to a passing staff member, and it was quickly relayed to Danniel. This just goes to show that their customer service is truly top-notch, far surpassing Amann in Beijing and Hangzhou. The butler came to the restaurant to inform me of the solution, and that evening, we were upgraded to a courtyard suite, which offered significantly more practical space. My third complaint is that the courtyard suite had a lot of airplane noise, with a plane flying overhead every two minutes until after midnight. They did provide earplugs in the room, though. Beyond the excellent service, the facilities were also a highlight. The hotel has an exclusive park, and they offer complimentary bike rentals, so you can cycle around. The lawn by the restaurant is stunning. The Silver Leaf Seafood Hotpot is definitely worth trying, with two white peacocks nearby and fresh vegetables grown on-site for guests. The IMAX cinema is a must-visit, offering a private screening and a lie-flat viewing experience. A tip: select and download your movies a day in advance so you can enjoy the film after check-out without wasting any time. The male staff member during check-out was also very nice. Overall, five stars!"

"A must-visit spot for fans of the TV series ”One Life, One Love,” featuring several camera angles reminiscent of the drama. The travel photography is excellent, focusing on a Republican-era style, producing photos with a great atmosphere. Packages include three free photos; additional photos cost 80 yuan each. The hotel itself is small, mainly consisting of the Five Phoenix Tower, a Qing Dynasty stage, and villas. The Five Phoenix Tower and lobby are very photogenic, and the lighting design of the landscape pool and restaurants is outstanding. The only drawback is the lack of gardens, pavilions, and terraces, and its location away from the river, a significant disadvantage. However, the historical architecture and the TV series somewhat compensate for this, making it worthwhile to stay for a few days. Because the hotel is small, there aren't many activities available while relaxing. Free activities include 10 am martial arts practice, 10:30 am guided tour of the historical buildings, and free access to the swimming pool. You can also enjoy tea in the courtyard. Everything else is chargeable. The spa is the best, staffed by Thai employees, and offers promotions; it's worth trying. The most disappointing part was the breakfast. The selection was limited and the quality was low. Even the small wontons were treated like rare delicacies, like caviar and Wagyu beef. I asked on Saturday morning and was told they weren't available, and I had to ask again on Sunday morning to find them! Unbelievable! The all-day dining restaurant's white fish was a highlight and shouldn't be missed. The other dishes were so-so, but they probably weren't pre-cooked. The room was large and looked very comfortable, but the bedding was just average. I'm a sensitive person, and slightly subpar bedding makes me uncomfortable. However, this minor flaw doesn't detract from the overall experience, so I'll still give it a full 5-star review."

"Our stay was incredibly satisfying. All the staff in the lobby were proactive in greeting guests and offering help. My child wanted a twisty balloon ring, and when the front desk didn't have any, the lovely staff member specifically went to the craft room to look for one. She even said she'd make one on the spot if they didn't have it, ensuring my child wouldn't be disappointed. This level of thoughtful service deserves full marks. Because we had two children, the hotel also agreed to provide an extra complimentary gift later, which made the kids very happy. The swimming pool wasn't cold; the indoor area was quite warm. I even broke a sweat sitting by the side without a jacket. In the afternoon, it was less crowded, so we practically had the pool to ourselves. The pool staff were also very enthusiastic and helpful, proactively offering water and towels, promptly cleaning up water spills around the pool, and reminding us to walk carefully to avoid slipping. Full marks for them too!"

"I've never willingly given a hotel a perfect five-star rating, but this one deserves it. The location is absolutely fantastic, right above IFC and surrounded by major shopping malls. It's just a few minutes' walk to the Disney Store, the Oriental Pearl Tower, and the Bund. Even though it's a 10-year-old hotel, you really have to stay here to understand just how incredibly well-maintained it is. The service is practically on-demand; they respond to almost any request incredibly quickly. While they don't automatically deliver takeout to your room, you can call concierge and they'll bring it up. The hotel breakfast offers a good variety, and everything tastes delicious. 'Variety' is relative, of course – it can't compare to places that specialize solely in breakfast, but it's very good nonetheless. I would absolutely recommend this hotel to any family or friends who need a place to stay in Shanghai."

"The hotel's design is stunning. As soon as I entered the room, I was amazed by the beautiful view outside the window. You can admire the 'Bund Three-piece Suit' (Lujiazui skyline) both day and night, it's truly beautiful. The doorman at the entrance was very enthusiastic, opening the car door, handling luggage, and guiding the way – excellent service! The room was clean and bright, and the bed and pillows were very comfortable, making for a quiet night's sleep. The hotel's location is excellent. Wisteria Plaza is right downstairs, and you can walk to North Bund Park for coffee and a stroll. It allows you to enjoy the beautiful Bund views while avoiding the crowds."

"Our stay at the Mandarin Oriental Pudong, Shanghai, far exceeded our expectations, and we especially want to thank Wenbo at the front desk for his outstanding service. He was not only professional and efficient but also genuinely caring, which made us feel incredibly welcome. During check-in, he noticed we weren't familiar with the area and proactively offered a handwritten guide with recommendations for local transportation and dining. He even upgraded us to a river-view room beforehand, saying he hoped we would enjoy Shanghai's night views even more. The next morning, he specifically asked if our child needed a kids' bathrobe and slippers. This level of thoughtful anticipation, without us even having to ask, truly embodies the essence of Oriental hospitality. Wenbo's service went beyond standard procedures; it was filled with respect and care for us as individuals. He made us feel that this was not just a luxury hotel, but a warm sanctuary. The Mandarin Oriental's 'Legendary Service' was most vividly exemplified through him."

"This stay was truly, exceptionally satisfying, making the entire process, from check-in to check-out, feel incredibly comfortable. The room was very clean and tidy overall, providing a great sense of security. The bathroom was spacious with a well-designed layout, making it especially convenient to use with a baby without feeling cramped. The smart toilet was a huge plus for families with children, instantly elevating the sense of quality and showing the hotel's thoughtfulness everywhere. Our butler, Cerise, was consistently enthusiastic, professional, and attentive. Upon learning we were traveling with a child, she proactively arranged a suite upgrade for our two families, eliminating the need to go up and down floors between different rooms, which was incredibly family-friendly. During our stay, Cerise was always quick to respond via WeChat to any requests, processing and accommodating them as best as possible, making us feel genuinely cared for. Every day, fresh fruit was thoughtfully delivered, and in the evenings, warm ginger tea was provided, giving us a true 'home away from home' feeling. What surprised us even more was that after learning it was our baby's birthday, the hotel proactively sent a cake to the room and arranged some simple decorations. This level of care was truly touching. The breakfast was on another level – a buffet with a vast and varied selection. Overall, from the room's hardware and cleanliness to the service attitude and attention to detail, everything far exceeded our expectations. It was a very pleasant and memorable stay. I highly recommend it to families traveling with children and will definitely recommend it to friends. I will certainly choose to stay here again if I have the chance."