Luxury Hotels in New Delhi

"This was my second day at the Shangri-La Eros in New Delhi and I was very disappointed by the attitude of the staff members. Upon completing the security check to enter the hotel an issue was flagged with my baggage, which I had to solve myself and was judged by the security guard before myself even having the opportunity to discover what the problem was. This did not make for a very friendly and warm environment for a problem, not of my own making. Upon checking in a complainant guest was being gossip and laughed about by female staff members behind the desk. This is not what you expect from the Shangri-La Hotel group."

"Here’s a more natural version of your review: The stay at The Roseate was an experience from the moment I arrived. The welcome begins with a traditional blessing ceremony, followed by fresh juice, sweets, and water. Everyone makes you feel genuinely looked after. The spa was very good, but the highlight of my stay was definitely breakfast. It is, without question, the best hotel breakfast I have experienced. The variety of choices is outstanding, the service is exceptional, and even the use of technology—a serving robot—adds a fun touch without taking away from the hospitality. There is one area that could be improved: cleaning . I found a hair in the bathtub, and the divan behind the cushions was dusty and hadn’t been cleaned properly. Next time, I will check the room when I arrive and ask for anything that needs attention to be cleaned. Despite that, I would happily stay at The Roseate again. Despite that, I would happily stay at The Roseate again."

"Good breakfast the team is really good Jyoti from housekeeping would ensure room is perfect. 2 staff who could not speak gave good service the hotel Concierge was very supportive"

"The hotel stay was overall very satisfied. I have stayed in this Novotel for 5 nights and the hospitality was amazing. The location is pretty much not far from most attractions, MRT can be reached via a tuktuk ride but not so convenient to walk. Nevertheless, the hotel location set back from the main road restricting noisy honking sound in the room. The breakfast was nice, there are plenty of Western selections and abundant of Indian food selections. I really appreciate that they do have pork production in the buffet line."

"The hotel facilities are very good and well-maintained. The service is top-notch. Highly recommendd to anyone visiting Gurugram!"

"*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment."

"Hey guys I recently visited Holiday Inn in New Delhi and stayed there for two days. It was a wonderful experience. The hotel is very well maintained, clean, and comfortable. The atmosphere was pleasant, and I really enjoyed my stay. The weather and overall ambiance made the experience even better. I would definitely prefer to stay at this hotel again whenever I visit Delhi in the future."

"The reception staff was not as great as expected from Hyatt, as I have stayed at several Hyatt hotels in various locations over the years. However, I would point out one thing, Himanshu perhaps Gupta is his surname name. He was excellent and made the dining experience very nice. He was polite, helpful, and very considerate"

"The hotel itself was pleasant, but as an aviation enthusiast, my main reason for choosing it was the runway view in Delhi Airport. I had emailed months prior to my stay requesting a runway view for both rooms. However, upon check-in, I was informed that my room category does not offer a runway view, and I was instead given a garden view. Had this been communicated earlier, I would have considered booking Andaz Delhi by Hyatt, who had indicated they could accommodate my request. Clear and accurate communication is important, especially for guests with specific preferences. Based on this experience, I would hesitate to recommend this hotel to fellow aviation enthusiasts who value transparency in such requests."

"Our stay was absolutely fantastic and outstanding! From the warm hospitality to the excellent service, everything exceeded our expectations. The staff were incredibly helpful, the rooms were spotless, and the overall experience was truly memorable. Highly recommend this hotel to anyone looking for comfort and quality!"