Luxury Hotels in Koh Chang

"Located on beautiful White Sand Beach, this purported five-star resort is one of the more luxurious offerings on the island. It is however quite far from the main town (+40 mins by songthaew taxi), with mostly mediocre tourist things in the direct vicinity (expect 150 THB+ one-way to reach any decent restaurant). I booked it because my friends stayed there, so I had little choice, regretfully. While the staff is friendly, warm and helpful, showcasing true Thai hospitality at its best, it could not overcome the poor hotel experience. Especially since the hotel drives up prices aggressively: I paid almost 4x what my friends paid for the exact same accommodation (12K THB/night), severely damaging the value-for-money assessment. Arrival sets the tone. No porters at the lobby until I attempted to haul my luggage upstairs myself. Rooms are not available before 2pm; even if you book in advance and communicate early arrival, you can just go fish. Front desk staff is friendly but very busy, and I was turned away as they prioritized departing guests. Not exactly the warm welcome expected at this price. There is no air-conditioned space in the lobby, so guests wait in the heat or purchase a coffee next door. The “guest lounge” turned out to be a derelict storeroom with no air-conditioning, stacked with leftover furniture and no bar or restaurant in sight. Despite audacious pricing, this is not a true five-star establishment. It is a mass-market, high-volume family beach resort with four pools, devoid of exclusivity or subtlety. The two main pools host happy hours for early afternoon binge-drinking. The other two have zero service and poor maintenance (closed bar, broken chairs). The resort is huge: a quieter Villa section; a main section with dated “Deluxe” rooms; and an annex Hillside building across the road with a rooftop pool and slightly newer rooms. Rooms are reasonably furnished with good amenities (beach bag, towels, slippers), but cleanliness is a serious issue. Upon arrival my floor was sandy and the room infested with mosquitoes due to sloppy cleaning practices. Requests for water, towels and ice went unanswered for hours. The Deluxe room is worn down, clearly a converted twin, leaving no bedside sockets to charge a phone. There was not even a socket for the room’s own lamps. Amateur hour. After one night I had to move to Hillside due to booking issues; there was no way to remain in the same room. The rooms are newer, but the building feels poorly maintained. You walk past stacks of old mattresses left in the open to reach a musty elevator. The annex reception doubles as an evening gathering spot for guests drinking and smoking. My “hillside poolview” room overlooked the main road and next-door private pools, offering little privacy. Facilities were marginally better, but still not worth the price. Bed was fine. Housekeeping was dreadful: the bathroom was skipped altogether, leaving a dirty toilet and used toiletries untouched. At this price and class, unforgivable. Again, many mosquitoes. Breakfast at the main restaurant is decent and service good: made-to-order eggs, Thai pork noodle soup, warm Thai and Western dishes, plus oats, pastries, fruits and juices. Served until 10:30am, and credit to management for not shutting it down on the dot. Other facilities are worn by intensive use: sunbeds (hard to secure), main pools (single entrance despite huge size), and spa (beachfront massage amid constant noise of children). In conclusion, without most of the excellent staff, this would have been a nightmare. Their friendliness could not compensate for offensively priced, poorly cleaned rooms and a mediocre mass-market resort experience. Refuse this place if it asks more than 6K THB per night. At higher prices, there are true five-star options; at this level, better value exists elsewhere."

"The hotel service was excellent and very attentive. 1️⃣ We booked a twin room, but they only had king rooms. The staff proactively added an extra bed for us, and we received a complimentary box of delicious chocolates upon check-in. 2️⃣ Breakfast was incredibly rich, varied, and delicious. It also felt very organic; for instance, all yogurts came with fresh fruit and were sugar-free, and all juices were freshly squeezed. 3️⃣ The room itself was just average, nothing spectacular. But given that it's a new hotel, it's understandable. 4️⃣ The outdoor beach and pool areas were lovely, and the kids really enjoyed them. My only minor gripe is the lack of a water slide. 5️⃣ The hotel is very photogenic, perfect for beautiful photos. 6️⃣ It's widely regarded as one of the top two hotels on the island."

"The hotel is old, like really old, it was built in 1989 and it’s very visible. The bedsheets, towels are so old and dirty like 2 star motel. Deluxe family room looks like rooms in 1989 also. Not modern at all. We upgraded to villa (had to pay a lot for this) and it’s good, a bit old but much better, with beach view and private territory. The territory of hotel is really beautiful and big, it’s like a park and beach is great. You can also take cayak to get to the small island nearby. The birds (hornbills) that live at the hotel are really beautiful and worth seeing! Everything closes really early - even game room - it’s just a room with board games and we wanted to play there and the staff told us that they were closing at 7.30 p.m! Why not open this room until 10 at least 😀 No evening activities at all. Everything gets quiet and dead at 7 p.m. There is beach cinema announcement at reception on Sundays, but when we arrived on Sunday, the staff told us that there will be no movies 🫣 Отель очень старый, просто древний, постельное белье и полотенца в ужасном состоянии. Семейный номер на горе - это просто ужас. Детский бассейн на горе ушатанный. Единственное достойное в этом отеле - виллы с видом на море. В них нормальная мебель, полотенца и особое меню на завтраках. Прекрасная территория и пляж. Птицы-носороги - это восторг. Обезьяны нас не беспокоили - но мы жили на вилле рядом с морем. Думаю, в лесных номерах их полно.. В 7 часов вечера в отеле все закрывается, полная тишина. Никаких развлечений. Пляж прекрасный, надеюсь, что отель займется реновацией номеров, приведением их в современный стиль."

"Really enjoyed our stay. Immaculate property, pool area spacious and well maintained. Restaurant serves wonderful food authentic Thai which we enjoyed so much. Last but not least the extremely friendly staff makes this resort stand out from the rest. Will definitely return."

"BEST QUALITY! Memorable experience. Blows my mind, the hospitality and anticipation of the staff and services. Amazing new property with wonderful facilities and amazing staff, food, and view. Quiet, relaxing, zen. Close by to the Kai Bae street full of food but tucked away privately. Would 10/10 recommendation to a friend again and again! I’m in love with this place and will forever have a place in my heart. ❤️"

"Cleaning service is provided twice a day. The service from the front desk to the restaurant to the cleaning is very good. The hotel is not big, the environment is very clean, the restaurant is on the beach, and dinner with the sunset view is worth it even if it is a little expensive."

"First of all, it's quiet About 30 kilometers from the dock You can think of it as the end of the island There are 9 deluxe rooms and 2 suites in total The studio-type rooms are in a separate building, but it doesn't seem to have many rooms It's quiet overall because it's far away It's perfect if you just want to rest The rooms are spacious and the bathroom is also spacious. The shower didn't drain well The area around the hotel feels like an aquarium There are about 5 sea turtles, including saltwater fish and freshwater fish, especially next to the dining area During the day, they take you to an uninhabited island about 10 minutes away and pick you up at the right time. They prepare water, beach towers, and mats It's literally an uninhabited island...the water wasn't good enough for snorkeling They lend you kayaks and life jackets at the hotel Breakfast is a Thai dish, and you can choose from a few egg dishes, fruits, and breads. It's not a buffet It's fun to watch the fish while eating Overall, it's good Experience No separate parking lot If you rent a motorcycle, there are many places to go around"

"I checked before ordering but there were no reviews, and the pictures were a bit distorted, but it said it would open in 2024. I was still hesitant about whether to order. In the end, because this was the only way to meet the needs of all of us, I ordered with the mentality of giving it a try. Two buildings, I felt guilty all the way, afraid of stepping on thunder. It was a surprise after arriving at the hotel. The hotel is located on the west coast of Koh Chang. It is very quiet. It consists of 5-6 small villas in total. It is absolutely the same as the picture, and even feels more comfortable. When we arrived, the landlord and his maid welcomed us. To our surprise, the landlady was actually ********* and could communicate in Chinese without any problem. After we checked in, we learned that the landlord had just taken over the place and said that we were actually the first on their network. As a single guest😄, we were provided with free use of all facilities in the hotel. We also prepared barbecue grills and other equipment before we went out to play. All our needs were met during our stay. Due to time constraints, our whole family only stayed for two nights, but we felt like we were at home for the whole two days. The landlady and her mother were really hospitable. One moment, they gave us cashew nuts that they made personally, and the other moment, they gave us cashew nuts. The local Qingyou will give each child a large piece of chocolate when he sees it. To be honest, the landlord treated us like family during these two days. It is really a treasure place. I will definitely stay at their house next time I go there. I sincerely recommend friends who go to Koh Chang to visit their house to experience it!"