Located in Phu Quoc, Novotel Phu Quoc Resort is connected to a shopping center, within a 15-minute drive of Walking Street Phu Quoc and Suoi Tranh & Suoi Da Ban. This resort is 7.4 mi (11.9 km) from Phu Quoc Night Market and 5.2 mi (8.3 km) from Phu Quoc Beach.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless Internet access, concierge services, and wedding services.
Enjoy international cuisine at Food Exchange, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Phu Quoc? This resort has facilities measuring 5059 square feet (470 square meters), including conference space. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 366 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
"Absolutely the worst experience ever! 😡
After checking in and taking a shower, I stepped out of the room only to find there was no electricity. Around 4:10 PM, they told us they'd switch our room, but an hour later, by 5:10 PM, nothing had been resolved.
Since there was no electricity, I couldn't use a hairdryer, of course. Our restaurant reservation was approaching, so I kept telling the staff, 'Our reservation time is almost here; we need to leave now.' But they just kept apologizing and saying they'd check, telling us to wait.
Even after we told them we had waited long enough and it was already too late, the staff still said, 'We're bringing a new hairdryer,' and asked us to wait again.
Seriously, what's the point of bringing a hairdryer when there's no electricity in the room at all? I told them multiple times there was no power, so getting such a response was incredibly frustrating.
As a result, I ended up arriving late and looking like a mess at Kamia Restaurant, which I had eagerly booked to take some 'life shots' during my trip, all because I couldn't properly dry my hair. It was infuriating that a hotel issue ruined such an important part of my travel itinerary.
After returning from the restaurant, I told the hotel that we had waited an hour due to the room's electricity problem, which made us late for our restaurant reservation, and that we wanted compensation.
All the hotel did was move us to the room right next door.
They couldn't even properly fix the room issue from the start, made us wait for an hour, and only when the customer directly complained and asked for compensation did they finally bother to move us to another room. Their response was truly disappointing.
It wasn't the problem itself, but their handling of it afterward, that was absolutely terrible.
I can't understand how this kind of service belongs to a 5-star hotel. I truly regret the accommodation cost, and I'm even more furious that one of the most anticipated parts of my trip was ruined.
I never want to visit this hotel again."