Luz Bay Hotel

I came across several bad reviews about this hotel but decided to give it a chance anyway—unfortunately, they were absolutely accurate. This is not a 4-star hotel by any means; at best, it might qualify as a 2-star. My room was far from clean. There was dust everywhere, and I found dead flies on the ceiling in both the bedroom and bathroom. The towels and bed sheets were stained, which was unacceptable. Even worse, the door to my room showed clear signs of having been forcibly opened at some point, which made me feel very unsafe. The main pool was out of service during our stay, and we were never informed of this in advance. The alternative pool had toilets nearby that were in a truly disgusting state. Inside the room, the safe didn’t have a lock, the drawer in the wardrobe was broken, and there was water leaking from the boiler onto the fridge. While the hotel’s exterior gives off a nice impression, the inside tells a completely different story—it’s lacking in many areas. Serious improvements are needed before this hotel can be considered anything close to 4-star quality.

Definitely not a 4* hotel, not even a 3* maybe a 2.5* & that's at a push. One of the most disappointing stay's I've ever experienced, when you can't wait to leave the hotel - then it's bad. On arrival the front desk manager Bruno was very helpful & friendly tried to accommodate us wherever he could, Fernando on the other hand was very rude & avoided him. The room's, we didn't feel clean when we got into the bed's, the blankets looked & felt like they had never been washed. The bed's were rickety & worn, When you walk around in bare feet you feel grit on the floor but yet we leave our shoes at the entrance to the room! We had the breakfast twice & it was horrible & had breakfast elsewhere for the rest of the week, you could bounce the egg's off the wall they were so hard & rubbery, a lot of it looked like it was left over from the previous day. The location is great but that's as far as it goes, This hotel may say it's A 4 STAR HOTEL, Iv'e stayed in 3*, 4* & 5* hotel's around the world & this is 2*, great for backpacking, I ignored the low score reviews when I was booking thinking it was people just being salty, don't make the same mistake.

GOOD MORNING. I WAS TRYING TO SEE IF I HAD A RESPONCE TO MY HOLIDAY ? GUESS COS OF THE WEATHER IT WAS NOT DELIVERED. MY FRIEND AND I WANT TO BOOK THE LUZ BAY HOTEL ALGARVE BUT WE BOTH HAVE SOME DIFFICULTY WALKING FAR. WE ARE CONFUSED AS WE DONT UNDERSTAND THE DISTANCE FROM HOTEL TO THE BEACH. IT SAYS 350M MM DONT KNOW WHAT THAT IS. IF ANYONE CAN LET US KNOW ABT HOW LONG IS A SLOW WALK FROM HOTEL TO THE BEACH? THE LUZ BEACH. ABT 10 15 MINUTES WILL BE TOPS. IM PARTIALLY BLIND AND AM STRUGGLING. WHAT I SEE MAY NOT BE THE CASE. PLEASE PLEASE COULD SOMEONE HELP. IF ITS TOO FAR THEN WE MAY HAVE TO RETHINK THE HOTEL. THANK YOU SO VERY MUCH KEEP WARM N SAFE JACKI

Great hotel , large rooms and lovely grounds . We will definitely visit again. As other reviews have mentioned the rooms are a little tired and some of the staff are disinterested. However , the rooms were clean and cleaned again every day . The grounds were well maintained and pretty. Great location for walking into Luz. Huge buffet breakfast . Really good value for money . There is a hotel car park (of sorts) but it's €10 per day!! , so we parked on the street , perhaps in high season it's needed but certainly wasn't needed when we were there

Almost cancelled this holiday due to the reviews but so glad we didn’t. Great hotel in great location, the grounds and pools were immaculate, the rooms although a bit dated were cleaned, fresh towels and bedding replaced daily. There was a great choice of breakfast to cater to all tastes, the staff very helpful and friendly, couldn’t do enough to help. The only downside was the closed pool bar, however as we had the pool area practically to ourselves most days can see why that would not be viable. Would certainly recommend this hotel.

Currently at Luz Bay Hotel, I read the negative reviews and was dreading my holiday. Pleasantly surprised, staff in reception all day long and always willing to help. As for the divers in the pool, I've been here for 6 days and haven't seen a single one. There are plenty of sunbeds and two adult and a child's pool. The grounds are well maintained and very pretty. It is a short walk to the beach and the bus stop to Lagos is only a two minute walk. If you are feeling adventurous you can walk the coastal path, be prepared for a bit of a climb to start. Yes the hotel isn't 4 star but they are not charging 4 star prices. All in all we have had a super holiday and would return.