Hotel Astoria

Hotel Astoria Reviews

Hotel Astoria

Pilatusstrasse 29, Lucerne, Canton of Lucerne, 6002, SwitzerlandView Hotel Details
Hotel Astoria
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Hotel Astoria Guest Reviews

4/5
Very Good
116 review
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness4.1
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All reviews(116)
Positive reviews(12)
Reviews with photos/video(1)
Awesome rooms(6)
Clean and tidy(5)
Easy to get around(5)
Convenient location(5)
Friendly staff(4)
Negative reviews(4)
WCCHEUNG
Standard Twin Room
Stayed in Nov 2024
Family
2 review
2.0/5
Posted on Dec 30, 2024
This was the second room I booked at the same time for my family. According to hotel staff, the room's heater was not able to adjust. It was quite hot. The hotel staff told us to open the window. Same as another room, this room was without fridge. No tea and coffee bags provided. Very poor services. Definitely will not recommend this hotel. In the morning around 10am on 30th December 2024, I checked with front desk if we could extend checkout time for 1 hour, the male staff was rude and straightly said NO. He is in service industry. I do think he could refuse me politely. Now I have arrived at the Hyatt Place Zurich Airport the Circle, the lady at the front desk was very polite and extended my check out time by 2 hours that I did not ask for. How come Hotel Astoria can provide that kind ofpoor quality of services and survive, is that because they are in Lucerne??? !!!!!!!
Anonymous User
Lifestyle King Room
Stayed in Dec 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Very comfortable, spacious hotel rooms, good front desk service
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Guest User
Standard Twin Room
Stayed in Dec 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 8, 2025
It can be said that you live in the center of the tourist attractions, very close to the station, and convenient for boat rides. You can also go for a stroll along the river in the old city at night.
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Ting Kin
Lifestyle King Room
Stayed in Nov 2024
Couples
16 review
4.0/5
Very Good
Posted on Dec 13, 2024
The room is spacious, but the bathroom is disproportionately small, especially where you shower. It is about 8 minutes away from the train station. It is prosperous but quiet. There are supermarkets, bakeries, restaurants, etc. nearby.
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The MS’s
Standard Triple Room, Multiple Beds
Stayed in Oct 2024
Family
14 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The hotel is close to the train station. The location is easy to find. It's about 10 minutes' walk away. It's just a bus ride away. The room is quite big. I booked a triple room. The double bed is comfortable. The single bed is a sofa bed. It's generally comfortable. In the evening, it's downstairs. A loud noise from the crowd at the bar was heard.
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Guest User
Lifestyle King Room
Stayed in Oct 2024
Business travellers
4 review
4.0/5
Very Good
Posted on Dec 27, 2024
The hotel is a good value for money hotel in Switzerland. It is clean and well located, very close to Lucerne train station.
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Guest User
Deluxe King Room
Stayed in Jul 2024
Family
11 review
2.0/5
Posted on Aug 19, 2024
The triple room is in the corner, and 1/2 of the room wall is windows. To take a shower, you need to take a shower in a narrow bathtub. There is a glass partition next to the bathtub. I am 161cm tall and weigh 49kg. When washing my hair, my elbows will hit the glass (because the faucet is on the side of the partition). People who are bigger than me will have a hard time taking a shower, and it is impossible to bathe a child here. The room provides a bottle of water and a bottle of sparkling water, that's all. There is no coffee or tea, no refrigerator, and the bath towel is a bit gray. The attitude of the front desk is average. Accommodation is charged per person, 80chf for more. Be careful with children over 2 years old, as they will be charged, even if they use existing beds. When checking out from Zurich, there was a long queue at the front desk to check in. There was no one here during the peak check-in period. In the photo, one person was asking questions and the other was preparing to pick up the luggage and leave. It is not recommended to stay here. Avoid pits.
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Chenrourou1017
Standard Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The room is nice, the transportation nearby is also very convenient, the front desk was very friendly when checking in, except that if you bring children, each child will be charged an additional 100 Swiss francs per night, but there is no other way
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Tianjinlaohuangniu
Standard Twin Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The room facilities and hygiene are satisfactory, the front desk service is very good, it is a suitable hotel for traveling here, and I will come again.
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Anonymous User
Standard Twin Room
Stayed in Jun 2024
Business travellers
14 review
4.5/5
Great
Posted on Sep 28, 2024
The hotel is in an excellent location, close to the train station, right by the lake, close to the church and various attractions in the old town, and convenient for surrounding facilities such as dining and shopping. The hotel rooms are also very clean and tidy, and the service is in place.
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Guest User
Lifestyle King Room
Stayed in May 2024
Other
4 review
0.5/5
Posted on Jun 24, 2024
The worse experience ever! The hotel service is terrible, it can't be worse. I can't imagine why this hotel is so expensive, there is no service at all and it is very unprofessional. If there is an accident, in addition to calling the hotel and the channel to negotiate, the hotel keeps pushing the responsibility and even changing the date is impossible! Very unok
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Cathy
Lifestyle King Room
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 26, 2024
Well located, be careful the hotel restaurants are expensive.
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Guest User
Standard Twin Room
Stayed in Apr 2024
Solo travellers
7 review
3.0/5
Posted on Jun 2, 2024
Domestic business hotel standard, similar to Hanting, nothing in the room
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Guest User
Lifestyle King Room
Stayed in May 2024
Couples
3 review
4.2/5
Very Good
Posted on Jul 7, 2024
The room is clean and tidy and the breakfast is rich
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Guest User
Standard Twin Room
Stayed in Jun 2024
Family
30 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Convenient transportation, clean and comfortable
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