Top 5-Star Hotels in Lucerne

Large stately hotel. the hotel also has residences which means less hotel guests and traffic (in a good way). i generally look for hotels with pools and saunas attached and the pool area has was beautiful was outdoor patio with view of alps and lakes. Lockers, robes and slippers provided. i had room #205 which had peekaboo view of lake and mainly a rooftop, I suspect City View rooms would be noisy with busy road in front. book lake view if possible. the front staff was lovely and very helpful. They were very accommodating in trying to sort out my room. I could have been made to move after the 1st night but to their credit - saw it was easier to keep me in the same room. restaurant and bar with outdoor seating looking out towards lake and promenade. Heavenly!

We stayed 5 nights in this hotel in a junior suite. Pros: very clean hotel, wonderful service, convenient location Cons: hotel is located on a very busy and loud street, impossible to open a window even if you are on the top floor. The bed is very very hard and the pillows are so soft (you simply sink in it) so it was almost impossible to have a good rest at night. I did complain several times and requested another pillow, however I was told that the hotel doesn't have any other pillows. The bathroom has a separate shower, but the cabin is very very small, I would say 2 x2 feet. I am a very petite woman size 0, and was very uncomfortable not only to sleep in this hotel, but also to take a shower. Overall, even though the service in the hotel was wonderful, I would not stay there again, for the money that I have paid it was too much of a discomfort.

It is the most satisfying hotel in Switzerland. The rooms are small, but the decoration is relatively new, but their corridors are really narrow. It is estimated that Europe is more expensive, haha. The breakfast was quite rich. I stayed for two days. I met the Chinese waiter the next day. The communication was much more convenient. Haha, the restaurant was great. I went to dinner with my husband at night. The atmosphere was very good. The waiters were very friendly, patiently introduced, and ordered a bottle. A beer that doesn't know what the name is, it's super delicious.

Breakfast 30 pieces in order to save resources is an unlimited number of windows to order food can be seen in the maintenance of a small garden room on the side of the road 3 people living space is large electric window L'Occitane's toiletries is the front desk staff overcharged extra bed Although the money later retired the money bill and said that it is good to send the mailbox, it has not received any suggestions. If you go out or get the bill in time, check out the restaurant downstairs. The independent operation of the Bamboo network is very high. There is no location. It is worth a try. it is good

The service is very good, the front desk is also very good when changing the room, the room is very new, the structure is very comfortable, and the decoration design is reasonable. The macarons of the evening service are also delicious.

Very good, the hotel for a friend, the first time I stayed at a foreign homestay, Facilities: The facilities are very complete, almost all the furniture is available, I will go to live here next time I come to play, it is really comfortable

Excellent location and a decent & clean hotel indeed. Friendly & helpful staff. Will be my choice again if visiting Luzern again.

I only stayed for one night as a stopover, but the hotel is very close to the station, and I have already arrived when I got off the bus and crossed the road. There is no air-conditioning in winter, but opening the windows is good enough! The room as a whole is so clean! The staff at the front desk are very kind and answer all questions! And the hotel is 5 miles away from the scenic spots, just walking distance! Moreover, a small supermarket is opposite the hotel, and it only takes a few steps to buy snacks! And there is a D restaurant on the lower floor of the subway station! Overall, it is highly recommended for travelers who want to catch the train the next day.

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

The location is good, the hotel facilities are simple, the choice of pillows is lacking, and the gimmick that the rooms provide cotton flip-flops 🩴 is unacceptable. The price is too high and the price/performance ratio is not suitable.