Hilton Garden Inn Lynchburg

Staff was very kind and helpful. Location is very convenient and quiet. The property maintenance could use a little attention.

Dirty carpet and breakfast too expensive! I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

The only convenience was having the option to dine in which made it nice. The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible! The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C. I will not be staying there again.

Not Hilton standards. Of the many things we were dissatisfied about, probably the most important, is that our door did not latch. Our very first (and last!) morning, we woke up to find a piece of trim had fallen off the wall. Later that day, when I went to report it, I discovered that our door was not latched. The door did not close and latch securely and we slept all night unsecuredand vulnerable, and returned from the day out to find our room unsecured. These are fire rated doors and required by code to close and latch drom a free swing open. Considering the fact that our room was left unsecure, and there were not two beds, as we were led to believe amd booked (just a pull out couch), we decided to check out and end our stay. We inquired about a refund for the night we were no longer staying for, and were put off by staff. We waited a week and management never called to follow up as promised, and ******* has not followed up on our request we submitted online. Front desk clerk advised they could not refund because we booked through *******. Lessons: Thoroughly inspect every aspect of your room, even things you take for granted like the door closing and latching behind you. And I'll no longer book through ******* because the desk clerk indicated they would be more likely and able to refund the night we were not staying, but since we booked through *******, they could not. Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

We were there for graduation ceremonies at Liberty University. So, the location was perfect.

Property looks a lot nicer from the outside and in the lobby. Rooms are outdated. Staff was indifferent and did not go out of their way to be friendly. Overpriced for what you'll get.