Guest User
August 12, 2024
We had a very nice room with a spacious bathroom and shower. On the first day, we noticed that the air conditioning wasn't working. The light in the bathroom, and especially in the separate toilet, didn't always work. This meant that it was sometimes pitch black when we were doing business. We reported both issues to reception on two separate days. There was no improvement. For safety reasons, the windows could only be tilted slightly. Locks prevented them from opening fully. Upon departure, after another sleepless night in a hot room and another reminder of the broken air conditioning, we were told: "Yes, they knew that." Not a word of regret or apology. Not to mention a discount. We were given a room without working air conditioning in the middle of summer at 28°C, knowing full well that it would be hot. The cost for four nights was over €800. The restaurant is not recommended. The food is of very good quality, the portions are small. The price/performance ratio is not right. There are plenty of good restaurants within a 10-minute walk in the city center, or just across the street. The breakfast is decent. Eggs were either boiled or scrambled. Fried eggs were only available for an extra charge!
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