Family Inn(RUA DE CAMILO PESSANHA)

Family Inn(RUA DE CAMILO PESSANHA) Reviews

Family Inn(RUA DE CAMILO PESSANHA)

RUA DE CAMILO PESSANHA 11-13, Macau Peninsula, Macau, ChinaView Hotel Details
Family Inn(RUA DE CAMILO PESSANHA)
Family Inn(RUA DE CAMILO PESSANHA)Family Inn(RUA DE CAMILO PESSANHA)Family Inn(RUA DE CAMILO PESSANHA)
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Family Inn(RUA DE CAMILO PESSANHA) Guest Reviews

4.3/5
Very Good
336 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(336)
Positive reviews(307)
Reviews with photos/video(84)
Convenient location(48)
Classy environment(29)
Average sound insulation(16)
Many amenities(15)
Close to scenic area(12)
Many dining options(10)
Friendly front desk staff(8)
Convenient public transportation(7)
Negative reviews(29)
Guest User
Standard Queen Room
Stayed in Jun 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Very strategic location , nearby bus stop & attractive location just need 5mins walk
Response from Property: Thank you very much for your support and look forward to your coming again
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Travel with friends
2 review
3.0/5
Posted on Jul 10, 2024
It was very very terrible! The front desk don't know how to speak english! It's very super hard for us to communicate..not good!! Very disappointed! There boy or service crew is better than the man in the front desk! They can speak good in english than the guy in frontdesk! And they are very hardworking guys the filipinos there is very nice and kind!!
Response from Property: Respect guests: thank you leave valuable opinions for our hotel.
Anonymous User
Standard Queen Room
Stayed in Dec 2023
Solo travellers
17 review
5.0/5
Outstanding
Posted on Dec 6, 2023
I was happy with my stay and the price I have paid. Although it's difficult to find the right hotel coz a lot of family inn nearby. The building is new. The elevator is new. Hallway is clean. The room is new and clean and spacious. Equipments is new. Room Amenities are complete. I'm just not into a yellow color walls. Smooth fast check in with the reception who is accomodating. Near senado square, st. Paul ruins and grand Lisboa. Many cheap local foods. And 101x bus goin to hotel and goin back to Hzmb port is near. Will definitely stay here again.
Response from Property: Thank you very much for your support and look forward to your coming again
Guest User
Standard Queen Room
Stayed in Mar 2024
Family
3 review
4.0/5
Very Good
Posted on Mar 26, 2024
Room was okay, fairly new and clean but it smelled like smome during our stay. Location was good too.
Response from Property: Respect guests: thank you leave valuable opinions for our hotel.
Snezana
Standard 2-bed Room
Stayed in Sep 2023
Solo travellers
7 review
5.0/5
Outstanding
Posted on Sep 8, 2023
I really loved the decorations, I felt like I was in a movie. Very beautiful, clean and spacious. Perfect location!
Response from Property: Thank you very much for your support and look forward to your coming again
James Chen Jiangfeng
Standard 2-bed Room
Stayed in Jan 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Great place to stay with a stone's throw away from Ruins of Sao Paulo (landmark) so was a great way to wrap up the trip there at sunset and be able to head home so close and close to all the nice eateries!
Response from Property: Thank you very much for your support and look forward to your coming again
L Y Lee
Standard 2-bed Room
Stayed in Nov 2023
Couples
7 review
4.5/5
Great
Posted on Dec 7, 2023
Great location. My room window was facing wall of opposite block. Plse remember to inform reception to do housekeeping when u leave yr room each day during yr. stay.
Response from Property: Thank you very much for your support and look forward to your coming again
Anonymous User
Standard Queen Room
Stayed in Apr 2023
Couples
42 review
2.7/5
Posted on May 1, 2023
place is in san malo location is good but the room is narrow and the bathroom can not drain the water when u shower. it takes time to drain just good for short stay. but no choice its the only cheap motel to stay during peak season.
Response from Property: Respect guests: thank you leave valuable opinions for our hotel.
HING CHUEN CHRISTOPHER
Standard 2-bed Room
Stayed in Aug 2023
Travel with friends
1 review
1.2/5
Posted on Aug 21, 2023
unprofessional front desk. only 1 towel in the double room. you need to go down to get your needs such as tissue, towel, soup.
Response from Property: Dear guest, hello! I am very sorry to bring you an unpleasant check-in experience. We sincerely apologize for the poor service attitude of our front office staff and the problems in room hygiene! All along, our hotel attaches great importance to customer service and room hygiene ,Creating a relaxed and pleasant check-in experience for guests, and a clean and comfortable check-in environment have always been the purpose of our hotel. We have carried out education according to the employees involved, and the hotel leaders attach great importance to it, and have carried out relevant service skill training in the whole store. Our hotel butler department is usually very strict in hygienic publicity and inspection. The situation you described is extremely unacceptable. In the future, all housekeeping staff will be required to pay more attention to hygienic details to ensure that every room is clean and hygienic! We apologize for the unpleasantness and inconvenience caused to you.
Alzen de Guzman
Standard 2-bed Room
Stayed in Nov 2023
Solo travellers
40 review
5.0/5
Outstanding
Posted on Nov 17, 2023
The place is accessible to all tourists spot. The staff are very kind
Response from Property: Thank you very much for your support and look forward to your coming again
Alessandra Costa
Standard Queen Room
Stayed in Jun 2023
Solo travellers
4 review
3.7/5
Posted on Jul 7, 2023
I arrived at 4:30 to check in and my room wasn't ready. The guy that arrived after me got inside his room before me. They cleaned his room before mine. I officially entered my room an hour later. In 4 nights I stayed there I asked them to clean my room twice, and only the last day someone cleaned my room. Other than that, the location is excellent and the room is nice.
Response from Property: Respect guests: thank you leave valuable opinions for our hotel.
Anonymous User
Standard Queen Room
Stayed in May 2023
Couples
1 review
4.7/5
Amazing
Posted on Jun 6, 2023
Highly recommended 🙏☺️ thank you sir rey, sir ken and the 3 receptionists. We enjoyed our stay. Thank you also to the owner who granted our request. Budget friendly hotel in the center of macau.we will surely book again.
Response from Property: Thank you very much for your support and look forward to your coming again
Iamlapiddiana
Standard Queen Room
Stayed in Oct 2023
Solo travellers
7 review
2.2/5
Posted on Oct 9, 2023
Location is very hard to find but the room is good.
Response from Property: Respect guests: thank you leave valuable opinions for our hotel.
Lamberto Jr Ramos
Standard 2-bed Room
Stayed in Feb 2024
Family
8 review
4.0/5
Very Good
Posted on Feb 28, 2024
will comeback to stay again
Response from Property: Thank you very much for your support and look forward to your coming again
Dhea87
Standard Queen Room
Stayed in Oct 2023
Couples
7 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Very convenient
Response from Property: Thank you very much for your support and look forward to your coming again