YOHO Treasure Island Hotel - Rivage Continental

Hygiene and Cleanliness: ⭐️⭐️⭐️⭐️ (4/5) The overall cleanliness of the room was acceptable, and the environment was reasonably comfortable. Value for Money & Decor: ⭐️⭐️⭐️ (3/5) Considering the standard of the room decor by the European-style riverside, the pricing is on the high side, making the value for money relatively average. Highlight Feature (Pool): ⭐️⭐️⭐️⭐️⭐️ (5/5) The most satisfying aspect of the entire stay! The hotel's infinity pool offers excellent views and an expansive panorama, making it a perfect spot for photos and social media check-ins. 🛎️ Service & Hospitality (Birthday Experience & Communication) Front Desk Reception & Flexibility: ⭐️⭐️ (2/5) Late checkout denied: I requested a complimentary late checkout until 1:00 PM because I had a bungee jumping activity early the next day, but it was denied by the front desk, showing a lack of flexibility. Communication gap: During check-in, I proactively asked about birthday amenities, and the front desk verbally stated that the "room had already been specially decorated." Customer Service Responsiveness & Crisis Management: ⭐️ (1/5) Broken promise: Upon checking in, I found that the room had absolutely no decorations. Passing the buck and insensitive remarks: When I called customer service to inquire, they first claimed it was an "oversight," and then blurted out: "It's so late now, you wouldn't need decorations, would you?" After I confirmed that I did, they bluntly stated they were understaffed and "couldn't do anything." Compensation: Ultimately, I only received a supermarket voucher worth 30 MOP as compensation, which felt very insincere and left the birthday celebrant quite disappointed. 💡 Summary and Recommendation Pros: The room hygiene is good, and the infinity pool is outstanding. Cons: The room's hardware and decor do not match the high price; the hotel's arrangements for celebrations/birthdays are chaotic, with inconsistent information from the front desk and customer service. Their responsiveness and customer service attitude need significant improvement. Overall review: If you're coming for the infinity pool, it won't disappoint you; however, if you expect excellent celebration services and flexible, considerate hospitality, the hotel's performance in these areas is regrettable.

I think the value for money is excellent, and it's also very clean and hygienic. I mainly prefer new hotels.

With this location and this view, what more could you ask for, seriously? Haha! We even got to watch a drone show from our room. The hotel also has a cinema, pharmacy, restaurant, cafe, and supermarket.

This hotel offers incredibly poor value for money, in my opinion. The location and views are good, and that's its only positive. However, the overall quality is mediocre, including but not limited to: 1. The bathroom sink drainage is poor. 2. While there is a shuttle bus to the Barrier Gate, the front desk never informed me of its specific schedule. Aside from an inconspicuous sign near the main entrance, there were no other notices about it within the hotel. It's easy to miss the shuttle to the Gongbei Port. 3. When checking out in the morning, I'm not sure if it was due to staff shortages or what, but the 'European Lakeside' front desk was completely unattended. There were no instructions for luggage storage either, leaving many guests standing around, looking confused. 4. The in-room phone was unanswered at night. The room itself was just so-so. I'd still recommend prioritizing hotels with better services.

I was very satisfied with my National Day holiday trip this time. The front desk staff were very friendly and welcoming, the hotel was clean and tidy, and the environment and views were excellent. There's also a supermarket within the hotel, which is very convenient.

Nice, facing the Macau Tower, very convenient for watching the fireworks during National Day. The breakfast was also good, and the view outside the window was pleasant.

Four people stayed for one night in a double room with breakfast for 2600. The room had no windows, so we couldn't enjoy the outdoor scenery properly. It felt like a rip-off. The service was average, and the value for money was very poor!

It's been years since I last visited Macau, and this was my first stay at YOHO Treasure Island Hotel - Rivage Continental. The hotel offers great value for money and its location is excellent, making it very convenient for getting around! This time, I was also lucky enough to watch the National Day fireworks display from my room!

The air conditioning wasn't strong enough, so it was very hot. There were no shops nearby to buy water or snacks at night, which was very inconvenient, and there was no transportation to get anywhere nearby.