This hotel offers great value for money and its location is fantastic, making it easy to get anywhere. The lovely lady at the front desk was incredibly kind. Since I was traveling alone with my grandmother who uses a wheelchair, she saw my predicament and upgraded us to a family room so I could wheel the wheelchair into the bathroom. She was super nice! The window view was also amazing, with the Grand Lisboa visible to the left and the Macau Tower to the right.
I also want to give a shout-out to a young man with glasses I occasionally encountered at the luggage storage. When traveling with my grandmother and her wheelchair, a nut must have fallen off somewhere, causing the entire seat to become lopsided. I walked for over ten minutes to find a hardware store and finally located a replacement nut, but they didn't have the tools, and I couldn't tighten it properly by hand. I found this young man, and he specifically went to the engineering department to get a wrench and helped me tighten it little by little. When I return, this hotel will definitely be my first choice again. Most of the staff here are super friendly ❤️
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