CITY INN

CITY INN Reviews

CITY INN

Rua de Cinco de Outubro NºS 126-130, Macau Peninsula, Macau, ChinaView Hotel Details
CITY INN
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CITY INN Guest Reviews

4.6/5
Great
1583 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1583)
Positive reviews(1530)
Reviews with photos/video(460)
Great value for money(161)
Average sound insulation(82)
Near shopping area(73)
Friendly front desk staff(62)
Convenient for shopping(62)
Would stay again(42)
Convenient public transportation(13)
Luggage delivery service(7)
Negative reviews(53)
Genelyn badbad
Superior Single Room
Stayed in Nov 2024
Solo travellers
5 review
4.7/5
Amazing
Posted on Dec 29, 2024
Pretty good for the price very accessible to all of your needs
Response from Property: Dear guest, thank you very much for your evaluation and support for our hotel! We are glad to know that your overall accommodation experience is positive. At the same time, we will continue to work hard to improve our services to ensure a more complete customer experience. We sincerely welcome you to visit again and look forward to serving you again!
Guest User
Deluxe Family Suite
Stayed in Sep 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The hotel is a high end class, it so very clean theri and their staff is approachable
Response from Property: Dear guest, good evening! Thank you so much for your five-star review! City inn is located in the core business circle of the old city, such a location does provide great convenience for guests to eat, live, travel, entertainment and purchase. Our staff is always committed to providing the best service experience for our guests and thank you for your recognition. Look forward to your next visit, we will continue to provide you with quality service!
Anonymous User
Deluxe Double Room
Stayed in Aug 2024
Business travellers
152 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Good hotel and a nice hotel in the city is a good place to staya
Response from Property: 尊敬的客人您好!非常感謝您的五星好評!城市客棧地處老城區核心商圈內,這樣的位置確實為客人吃、住、遊、娛、購提供了極大的便利。我們的員工始終致力於為客人提供最佳的服務體驗,感謝您的認可。期待您的下次光臨,我們將繼續為您提供優質的服務!
Haoyang
Superior Single Room
Stayed in Jul 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Very new decoration. Located in an inconspicuous alley. takes about 8 minutes to walk to the bus station. It is comfortable although not big, very safe and has good service. the best three-star hotel in Macau, both in terms of price and decoration.
Response from Property: 尊敬的客人您好!非常感謝您的五星好評!城市客棧地處老城區核心商圈內,這樣的位置確實為客人吃、住、遊、娛、購提供了極大的便利。我們的員工始終致力於為客人提供最佳的服務體驗,感謝您的認可。期待您的下次光臨,我們將繼續為您提供優質的服務!
Lonely Journalist
Superior Single Room
Stayed in Dec 2024
Solo travellers
13 review
4.5/5
Great
Posted on Jan 29, 2025
2nd visit within 16 days by a Superior Single Room, everything r fine n seems above the normal standard. A nice place for staying at Macau during a short-trip schedule.
Response from Property: 尊敬的客人您好,非常感謝您的評價和對我們酒店的支持!我們很高興知道您的整體住宿體驗是積極的。於此同時,我們也會持續努力,改進我們的服務(您提出的問題,我們已經和該員工溝通並要求予以改善),確保能提供更加完善的客户體驗。我們竭誠歡迎您再次光臨,期待再次為您提供服務!
Nancy See Loiu
Deluxe Twin Room
Stayed in Oct 2024
Couples
2 review
4.5/5
Great
Posted on Jan 2, 2025
Clean, and good location
Response from Property: 尊敬的客人您好,非常感謝您的評價和對我們酒店的支持!我們很高興知道您的整體住宿體驗是積極的。於此同時,我們也會持續努力,改進我們的服務,確保能提供更加完善的客户體驗。我們竭誠歡迎您再次光臨,期待再次為您提供服務!
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
79 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Good place with a night market in front of hotel, in the heart of Macau
6/7
Response from Property: Dear guest, hello! Thank you very much for your five-star praise! City Inn is located in the core business district of the old city. This location does provide great convenience for guests to eat, stay, travel, entertain and shop. Our staff is always committed to providing guests with the best service experience. Thank you for your recognition. Looking forward to your next visit, we will continue to provide you with quality service!
Joan Poh
Deluxe Double Room
Stayed in Nov 2024
Solo travellers
7 review
4.2/5
Very Good
Posted on Jan 4, 2025
Hotel stay was comfortable, just that I overlooked the fact that it was a smoking hotel. As all rooms are on the same level, you could smell smoke coming from the corridor and neighbouring rooms. Im really uncomfortable staying in a smoking hotel. Though the room was quite pretty and comfortable, I'm really uncomfortable staying at a smoke filled place.
Response from Property: 尊敬的客人: 非常抱歉給您帶來了不愉快的入住體驗,沒能讓您在無煙環境中享受我們的房間,這是我們的失職。在此,我們鄭重向您説明,我們酒店是屬於禁煙酒店!酒店的工作人員也會嚴格執行禁煙規定。每間客房以及大堂等公共區域均設有醒目的禁煙標識 。 對於違反規定在房間內吸煙的客人,一經發現我們會依規進行罰款處理。但很遺憾此次沒能及時察覺並制止,導致您受到煙霧困擾。我們已對該情況高度重視,後續會加強巡檢力度,避免此類情況再次發生。 感謝您對我們酒店房間美觀和舒適度的認可,希望您能給予我們一個彌補的機會,下次入住時一定為您提供更優質、純凈的住宿環境。若您有任何需求,隨時聯繫我們,期待您的再次光臨!
Jamric
Deluxe Family Suite
Stayed in May 2024
Family
8 review
4.7/5
Amazing
Posted on Jun 19, 2024
We had a good stay here at City Inn, It is clean and tidy. It is near the Ruins and local restaurants.
Response from Property: Dear guest, hello! Thank you very much for your five-star praise! City Inn is located in the core business district of the old city. This location provides great convenience for guests to eat, stay, travel, entertain and shop. The hotel's enthusiastic staff will escort your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. Looking forward to your next visit!
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Couples
5 review
3.0/5
Posted on Dec 3, 2024
Very small room , AC air make the room smell like urine ! Yes  urine , I have to turn the AC off while I’m in the room . Location is good , no coffee or tea in the lobby .
Response from Property: Dear guest: We are very sorry for bringing you an unpleasant stay experience. Regarding the issue you mentioned about the small size of the room, we will continue to work hard to provide you with a more comfortable layout and facilities in the limited space. We sincerely apologize for the smell from the air conditioner. We will immediately arrange for professionals to conduct a comprehensive inspection and cleaning of the air conditioner to ensure that similar situations do not happen again. Regarding the lack of coffee or tea in the lobby, we will seriously consider your suggestions and make improvements in subsequent services to create a more warm and comfortable rest environment for our guests. We apologize again for the inconvenience caused to you and look forward to seeing our improvements next time you check in to give you a better experience.
JOHN HKS
Deluxe Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Compact Hotel.
Response from Property: Hello dear guest! Thank you very much for your five-star review! City Inn is located in the core business district of the old city. This location indeed provides guests with great convenience for food, accommodation, travel, entertainment and shopping. Our staff is always committed to providing the best service experience to our guests, thank you for your recognition. Looking forward to your next visit, we will continue to provide you with excellent service!
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The location is great! The room is great. I’ll stay here again if i come back to macau.
Response from Property: 尊敬的客人您好!非常感謝您的五星好評!城市客棧地處老城區核心商圈內,這樣的位置確實為客人吃、住、遊、娛、購提供了極大的便利。我們的員工始終致力於為客人提供最佳的服務體驗,感謝您的認可。期待您的下次光臨,我們將繼續為您提供優質的服務!
Guest User
Deluxe Family Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Room was really clean.the crew are very hospitable.
Response from Property: Dear guest, Good Morning! Thank you so much for your five-star review! City Inn is located in the core business area of the old city, such a location for guests to eat, live, travel, entertainment, shopping to provide great convenience, the hotel's enthusiastic staff will escort your travel, during the stay you have any questions can contact the hotel reception colleagues. Looking forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Jan 18, 2025
No complains as location was very good and the owner was friendly. Enjoyed our stay there and would stay again. Room was small but expected in Macau
Response from Property: 尊敬的客人您好,非常感謝您的評價和對我們酒店的支持!我們很高興知道您的整體住宿體驗是積極的。於此同時,我們也會持續努力,確保能提供更加完善的客户體驗。我們竭誠歡迎您再次光臨,期待再次為您提供服務!
Elin99
Deluxe Twin Room
Stayed in Aug 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Clean and cozy
Response from Property: 尊敬的客人您好!非常感謝您的五星好評!城市客棧地處老城區核心商圈內,這樣的位置確實為客人吃、住、遊、娛、購提供了極大的便利。我們的員工始終致力於為客人提供最佳的服務體驗,感謝您的認可。期待您的下次光臨,我們將繼續為您提供優質的服務!