The Londoner Hotel

This was my first time staying at The Londoner Macao, and it was absolutely fantastic, full of ceremony! If you appreciate that kind of experience, you'll love it here! Krystal and Adraina handled all our requests and services before and during our stay, and even upgraded us to a twin-bed suite for free, which was very comfortable. I think the hotel's location is the best in Taipa. It's quite central, making it convenient to get anywhere. It's well-connected, and shopping and dining are very accessible. The only exception might be going to Galaxy, which might require a taxi (or a 20-30 minute walk 🤣). The Huating (Club Lounge) privileges were the highlight of this stay! The breakfast, afternoon tea, and cocktails were all exquisite, thoughtfully prepared, and delicious! If you have a small appetite, you really don't need to eat out at all when staying at The Londoner! Over our three-day stay, the meals varied slightly each day, so it never felt monotonous! For breakfast, you could even choose between two different dining areas daily: one specializing in lobster benedict, and the other in Japanese sashimi. The à la carte congee and daily soup were also delicious! Highly recommended! I'll definitely choose to stay here again on my next trip to Macao!

What truly impressed me about my stay at The Londoner Macao was the exceptional service. Every staff member was incredibly warm and patient. Check-in was efficient and seamless, and room service was prompt and attentive to every detail. Whether it was asking for directions, restaurant service, or travel advice, they answered patiently and proactively offered help, showing true meticulousness. It made me feel incredibly welcomed and respected, making for a truly outstanding experience.

Extremely satisfied! The concierge team, especially Fiona, communicated with us in advance to understand our needs and arranged the room setup. A big thank you to Fiona for proactively arranging a checked taxi for our airport transfer. When she learned that an elder in our party wasn't feeling well after checking out, she arranged a late checkout, which was incredibly thoughtful. The evening cocktails even came with a surprise fruit cake for a celebration, creating a wonderful atmosphere – thanks, Allen! All the staff at The Londoner were so friendly and provided excellent service, even offering to take photos for us. Even the elevator attendant was entertaining. A truly fantastic experience! Highly recommended!

Checked out of room 1856 yesterday. The breakfast area was a complete mess and very unorganized. They told us to wait on a sofa, and then the person who led us there just disappeared. We waited for nearly twenty minutes, and people who arrived after us were all seated already. I had to message customer service for someone to finally get us in. Turns out there were four empty tables inside. Seriously, what a joke. It totally wasted my time, so I definitely have to give a bad review.

This is by far the most satisfying hotel I've stayed at in Macau. The Londoner has only been open a short while, so the facilities and environment are incredibly new, clean, and tidy, from the guest rooms and restaurants to the public areas. Booking the Louis Suite was a crucial decision. Firstly, it's a one-bedroom, one-living room layout, incredibly spacious at nearly 75 square meters, with an oversized bathroom and a separate walk-in closet. Secondly, this suite grants complimentary access to the Hua Ting Club on the 3rd floor for breakfast, afternoon tea, and evening cocktails. The food and drink selection throughout the day is extensive, with coffee, black tea, beer, and wine all readily available. The butler service is also meticulously attentive; someone reached out proactively beforehand to connect via WeChat. Guest Relations Manager Cindy provided incredibly thoughtful and attentive service, guiding us to our room after check-in to familiarize us with the facilities and even presenting us with high-quality welcome fruits. The mini-bar was also complimentary on the first day. Both check-in and check-out were very efficient. With dining, shopping, and entertainment all under one roof, this should definitely be considered Macau's premier luxury hotel.

With so many other hotels around, there's no need to book this one. It feels like they're all in the same building anyway. The breakfast and afternoon tea were just average, nothing particularly delicious. The room itself was a bit dark, which I didn't care for, and the window was dirty. I couldn't even read the labels on the light switches, so I had to guess each one. It's close to the Venetian and Wynn, though. They also offer a free shuttle to the Taipa area.

The service at The Londoner is truly exceptional! The Guest Relations team proactively contacted us a few days before arrival to confirm our booking and provide essential information. Fiona, in particular, was incredibly helpful in coordinating our room and dining arrangements exactly as we requested, making us feel incredibly well looked after and valued. The quality of the ingredients for breakfast, afternoon tea, and cocktails at The Londoner is simply outstanding. We enjoyed unlimited servings of lobster, sea cucumber, abalone, fish maw, and Japanese sashimi. The service was also proactive and attentive, ensuring a fantastic experience for guests.

This time, my stay at The Londoner Macao was a bit rushed, so I could only book the Louis Suite. When checking in, the front desk informed me that the Windsor Suite was available. Katrina helped us pay the difference to switch to the new room, which was incredibly spacious and clean. From the moment we stepped out of the car into the hotel lobby until we reached our room, every staff member we encountered was highly professional and enthusiastic. They even helped us book two Michelin-starred restaurants during a holiday period and were always quick to answer any questions or resolve issues. They also pre-booked our breakfasts for us. One day, when we were going to dine elsewhere, the hotel arranged for their special shuttle car to take us, which was such a thoughtful touch! It’s worth mentioning that The Londoner Court breakfast offers two areas to choose from, both featuring a buffet alongside à la carte options. The highlight of Court Area 1 is their signature Lobster Eggs Benedict and grilled scallops. Area 2's specialties include sashimi, cheung fun, and caviar waffles, and the seafood noodles are a must-try, packed with seafood. The happy hour and afternoon tea are also highly recommended; the dim sum and various small dishes are exquisite and delicious. The hotel staff provided impeccable service. On Chinese New Year's Eve and when we checked out, they even gave us two beautiful gifts with handwritten cards. It was incredibly thoughtful and heartwarming. The pillow selection was excellent. Throughout our stay, various staff members delivered cards and gifts. Katrina, Teresa, and Mark Liang from the hotel's Guest Relations team assisted us with numerous issues, and the housekeeping lady was also very welcoming. The entire hotel's service was truly professional. The staff members at the elevator entrances on each floor were all very friendly, especially the foreign gentleman on the first floor who was very welcoming to my family. Overall, the hotel left a fantastic impression on us. It's also very convenient to get to The Venetian and The Parisian from The Londoner. The various restaurants within The Londoner are also highly recommended, especially the Hoi Sin seafood hotpot. It was excellent! I'll definitely choose to stay at The Londoner again on my next trip to Macao.

The Londoner Hotel's location is excellent. The food with the 'Hua Ting All-Day Pass' is fantastic, whether it's breakfast, afternoon tea, or evening cocktail hour. The service is also very attentive and welcoming.